Frequently Asked Questions

We are working with the creative and cultural sector to better understand the range of access offers which are available. We know that disabled people experience a range of barriers. These barriers might be attitudinal, communication based, physical, social, or procedural. We aim to support organisations to remove all unhelpful barriers within their control.

All In will be free to join for D/deaf, Disabled and Neurodivergent people.

Our core focus is around theatre, museums, galleries, arts centres, cinema, music venues, festivals and libraries.

However, All In will be designed for a wide range of creative and cultural organisations. Any organisation that needs to understand their audience’s access requirements to make sure you are offering the best welcome possible, will benefit from subscribing to All In.

We will be developing support, training and resources to help you and your staff understand All In.

When we are closer to the scheme launching to the general public, we will also produce marketing packs that will help you explain the scheme to your customers. 

Anyone with access requirements will be able sign up to All In, no matter where in the world you are. If you’re attending an event at one of our subscriber organisations in the UK you will be welcome to sign up.

It is important that we operate smoothly within the wider network of access schemes available to organisations across the UK and Ireland. From our feasibility studies and ongoing research with disabled people, we understand these provisions can sometimes be inconsistent, which is why we are focused on identifying gaps and areas for improvement, all while supporting the sector. The introduction of the UK and Ireland’s first accessibility standards is set to bring much needed consistency to accessibility in the creative and cultural sector.

We are working closely with the Hynt team and our partners at Arts Council of Wales. We will make further announcements soon about how Hynt and the new access scheme will work alongside each other. Right now, nothing will change for venues and users of Hynt.

Yes, All In is driven by a disabled-led team.

We seek advice from an Advisory Group comprising D/deaf, disabled and neurodivergent people.  We ensure there is a high level of user testing and focus group activity attached to the whole development.

We will also be attending disability sector conferences, seminars and events, so we remain up to date. All In will be rigorously tested and developed as it rolls out.

Yes, as we’ve been developing All In, we have commissioned research to test our plans with the sector. This has allowed us to better understand where the sector sees opportunities or risks in our proposals and where more support might be required.

Subsequently, we have set up a Sector Advisory Group who represent organisations at different scales, geographical locations, and different types of creative and culture. They help us to understand the benefits and challenges as All In develops.  We also attend sector facing events, seminars and conferences.

Yes, we have been in discussions with many existing ticketing and tech providers during the development of the scheme and the shape of the scheme has been informed by the advice they have given.

Our aim is to develop a scheme that works with as many existing suppliers as possible. As we develop the technology behind the scheme we will maintain an open dialogue with this part of our sector. 

All In will be developed to allow a legal guardian to act on behalf of a child with access requirements. The access profile will belong to the child, but you will be able to manage this on their behalf.

At the appropriate time, you will then be able to pass control of the access profile to the child.

All In will be developed to allow a legal guardian to act on behalf of a vulnerable adult. The access profile will belong to the vulnerable adult, but as their legal guardian you will be able to manage this on their behalf.