Frequently Asked Questions

We are working with the creative and cultural sector to better understand the range of access offers which are available. We know that disabled people experience a range of barriers. These barriers might be attitudinal, communication based, physical, social, or procedural. We aim to support organisations to remove all unhelpful barriers within their control.

All In will be funded by an annual fee, paid by subscriber organisations. The subscription will be modest and based on turnover. We are finalising band levels and fees and will let you know more information well in advance of launch.

All In will be free to join for D/deaf, Disabled and Neurodivergent people.

Our core focus is around theatre, museums, galleries, arts centres, cinema, music venues, festivals and libraries.

However, All In will be designed for a wide range of creative and cultural organisations. Any organisation that needs to understand their audience’s access requirements to make sure you are offering the best welcome possible, will benefit from subscribing to All In.

We aim to create a fee structure which supports different sizes and types of organisations. One of the aims of All In is to reduce the administrative burden on creative and cultural organisations, so subscription may help reduce administrative costs for many organisations.

We will be developing support, training and resources to help you and your staff understand All In.

When we are closer to the scheme launching to the general public, we will also produce marketing packs that will help you explain the scheme to your customers. 

Anyone with access requirements will be able sign up to All In, no matter where in the world you are. If you’re attending an event at one of our subscriber organisations in the UK you will be welcome to sign up.

We are working hard to avoid recreating provision that already exists, but currently people with access needs tell us that provision is patchy and inconsistent.

We recognise and support the good work that is already occurring in the sector, so we are focusing our efforts in places where there are gaps in provision or where the sector needs additional support. For example, we are creating a set of sector backed standards which will bring much needed consistency for the whole creative and cultural sector.

We are working closely with the Hynt team and our partners at Arts Council Wales. We will make further announcement in the new year about how Hynt and the new access scheme will work alongside each other. Right now, nothing will change for venues and users of Hynt.  

Yes, All In is driven by a disabled-led team.

We seek advice from an Advisory Group comprising D/deaf, disabled and neurodivergent people.  We ensure there is a high level of user testing and focus group activity attached to the whole development.

We will also be attending disability sector conferences, seminars and events, so we remain up to date. All In will be rigorously tested and developed as it rolls out.

Yes, as we’ve been developing All In, we have commissioned research to test our plans with the sector. This has allowed us to better understand where the sector sees opportunities or risks in our proposals and where more support might be required.

Subsequently, we have set up a Sector Advisory Group who represent organisations at different scales, geographical locations, and different types of creative and culture. They help us to understand the benefits and challenges as All In develops.  We also attend sector facing events, seminars and conferences.

Yes, we have been in discussions with many existing ticketing and tech providers during the development of the scheme and the shape of the scheme has been informed by the advice they have given.

Our aim is to develop a scheme that works with as many existing suppliers as possible. As we develop the technology behind the scheme we will maintain an open dialogue with this part of our sector. 

All In will be developed to allow a legal guardian to act on behalf of a child with access requirements. The access profile will belong to the child, but you will be able to manage this on their behalf.

At the appropriate time, you will then be able to pass control of the access profile to the child.

All In will be developed to allow a legal guardian to act on behalf of a vulnerable adult. The access profile will belong to the vulnerable adult, but as their legal guardian you will be able to manage this on their behalf.