Built Environment

Ensure accessible parking options are close to entrances, with clear signage and level pathways to the entrance.

Designate step-free and well-signposted areas for passengers to be dropped-off.

Provide clear information about nearby accessible stops or stations.

At your arrival point, make sure the entrance is easy to find, well-lit and with weather protection. Pathways should be wide, level, slip-resistant and have tactile paving where needed.

Make sure your entrance is welcoming, considered and accessible. Visitors should easily identify, open, and pass through doors safely and without collisions

Provide clearly marked, step-free emergency evacuation routes with audible and visual emergency alerts.

Ensure that visitors receive a warm and reassuring welcome. Provide lowered counters with an induction loop. Consider your audience journey and provide clear signage, queueing systems and appropriate lighting.

Use signage that has large high-contrast text with icons, Braille and tactile elements.

Ensure the floor and wall design enables visitors to move comfortably and easily navigate the space. Provide clear, well-defined pathways and wall surfaces with distinct markings.

Create spaces that have even, non-distracting lighting levels. Utilise lighting within your spaces to support with hazard prevention, create comfortable environments and support with movement and communication.

Audio, PA systems or directional sound cues can be used to help visitors navigate and access live events and exhibitions. Utilise these to ensure blind and partially sighted visitors receive equal information.

Ensure that people can move around your building by reducing obstructions and providing lifts and ramps. Follow the guidelines to offer accessible stairways and handrails.

Provide a variety of options, including wheelchair-accessible spaces and companion seating to support visitors to feel comfortable and experience the event.

Create exhibition spaces that can be independently accessed and feel welcoming. Ensure visitors can easily move around and engage with the content through step-free or ramped stages, tactile displays, and height-adjustable areas.

Remove barriers to backstage, dressing rooms, and stages through step-free access, considered design and decor, access facilities, and evacuation procedures.

Set up adjustable workstations and accessible craft and technology to be used by disabled people within their learning and engagement activities.

Provide a variety of accessible, usable, and functional toilet facilities that meet key user design principles.

Offer sensory or quiet spaces that are well-managed and designed to be flexible to meet various sensory needs.

Ensure that disabled parents and children have access to baby-changing facilities that are user-friendly and inclusive.

Create specific toilet (spending) areas for assistance animals that are clean and ensures the dog’s wellbeing.

Plan and provide comfortable and considered rest and support areas, including for prayer, first aid, smoking areas, and other miscellaneous restorative spaces.

Meet the needs of your staff by considering the accessibility of all spaces that your staff use. Make sure staff can easily arrive and move through your space and complete their work comfortably.

Design reception desks, box offices, checkouts and cafés or bars that are easy to identify, suitable for both standing and seated visitors and equipped with hearing aid induction loop systems.

Choose accessible furniture and position it with flexible arrangements so that everyone feels welcomed and considered.

Provide water points that disabled people can use independently and located in clear, accessible areas.