Customer Service

Key expectations to ensure every customer interaction is inclusive and welcoming. This applies whether in person, online, or over the phone. These Standards help you proactively support customers as they plan their visits and engage with your space.

These Standards draw on best practice from across the sector. They guide you in going beyond basic compliance. This helps you adopt a proactive approach to inclusive customer service.

Read the sample Standard: CS 4.01 Training and Skills Development