{"id":4637,"date":"2025-11-12T16:31:12","date_gmt":"2025-11-12T16:31:12","guid":{"rendered":"https:\/\/allin.online\/?post_type=standard&#038;p=4637"},"modified":"2026-10-19T21:56:56","modified_gmt":"2026-10-19T21:56:56","slug":"crisis-and-contingency-planning","status":"publish","type":"standard","link":"https:\/\/allin.online\/gd-gb\/standard\/creative-and-cultural-experiences\/event-planning-and-delivery\/crisis-and-contingency-planning\/","title":{"rendered":"Crisis and Contingency Planning"},"content":{"rendered":"\n<div class=\"wp-block-ace-standard-fixed-content flex content-content bg_white padding indent two-column\"><div class=\"content_wrapper\"><h3 id=\"page_sub_nav\" class=\"mobile_only\">CCE 4.04 Crisis and Contingency Planning<\/h3><select aria-labelledby=\"page_sub_nav\" class=\"mobile_only\" id=\"nav_select\"><option value=\"#overview\">Overview<\/option><option value=\"#key_considerations\">Key considerations<\/option><option value=\"#definitions_list\">Definitions and acronyms<\/option><option value=\"#linked_standards\">Linked Standards<\/option><\/select><div class=\"action_links mobile_only\"><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Creative and Cultural Experiences 4.04 Crisis and Contingency Planning\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/gd-gb\/standard\/creative-and-cultural-experiences\/\" class=\"return_link\">Back to Creative and Cultural Experiences<\/a><\/div>\n<div id=\"overview\" class=\"wp-block-ace-standard-overview standard-content\"><h3>Overview<\/h3>\n<p class=\"wp-block-paragraph\">There are several important access-specific <span title=\"Contingencies\" data-definition-name=\"Contingencies\" data-definition=\"contingencies\" data-definition-id=\"5654\" class=\"ace-definition-inserter\"><\/span>to be aware of when preparing for visitors and collaborating with creative teams.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Based on\u202fbest practice and lived experience, the Crisis and Contingency Planning Standard makes sure your organisation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>understands the relationship between access needs and contingency planning<\/li>\n\n\n\n<li>allocates and manages contingency access budgets<\/li>\n\n\n\n<li>takes a prevention-first approach to crisis situations<\/li>\n\n\n\n<li>has planned for a range of crisis situations, for example, caused by access failures or health issues<\/li>\n\n\n\n<li>has planned ways to minimise the effect on accessibility during general crisis situations<\/li>\n\n\n\n<li>prioritises access and wellbeing over a \u201cthe show must go on\u201d or delivery-focused mindset<\/li>\n\n\n\n<li>reviews access management after an incident<\/li>\n\n\n\n<li>provides post-crisis support<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">There are two main categories of access-related contingencies covered in this Standard.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Situations related to someone\u2019s access needs or the access barriers they face.<\/strong> For example, equipment breaking, access provision failures, accidents, physical or mental health incidents, support worker or interpreter availability, <span data-definition=\"personal-assistant\" data-definition-id=\"4436\" title=\"Personal assistant\" data-definition-name=\"Personal assistant\" class=\"ace-definition-inserter\"><\/span> (PA) or care staff issues, external funding for access issues, travel and accommodation issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>General crisis situations where access still must be provided. <\/strong>For examples, emergency evacuations, weather conditions, security threats, event production issues, power cuts, website outages.<\/p>\n<\/div>\n\n\n\n<div id=\"examples\" class=\"wp-block-ace-standard-examples bg_grey inner-padding standard-examples hide\"><h3>Practical examples<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<div class=\"wp-block-ace-standard-example standard-example\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-image content-image alt-block\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-content-blocks border-top\">\n<div class=\"wp-block-ace-intro content-intro\"><p><\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"key_considerations\" class=\"wp-block-ace-standard-key-considerations standard-key-considerations standard-content\"><h3>Key considerations<\/h3>\n<h4 class=\"wp-block-ace-heading\">A note on risk<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Despite the access-specific risks outlined in this Standard, having audience members or team members with access needs should not be viewed as \u201chigher risk\u201d. The risks faced by disabled and non-disabled groups are not necessarily greater or lesser; rather, they involve different types of risk more common with access provisions and needs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some team members may have already undergone personalised workplace assessments that consider risk. Likewise, audience members or visitors might have had a personal risk assessment conducted by social care teams. Someone may also have prepared themselves more thoroughly for a crisis in case their needs are not met by a venue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Furthermore, people facing barriers to access are often adept at finding solutions to unexpected problems because they have extensive experience in doing so.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Contingency access budgets<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Having a flexible budget can help reduce the impact when things go wrong. See <a href=\"https:\/\/allin.online\/standard\/creative-and-cultural-experiences\/strategic-commitment\/budgeting-for-access\/\">Creative and Cultural Experiences 1.04 Budgeting for Access<\/a> for more information.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Prevention-first approach<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">As with all work related to risk assessment and crisis planning, access planning should adopt a prevention-first approach. This involves taking measures to prevent or minimise the likelihood of a situation occurring rather than waiting to address it after it happens. More information can be found in <a href=\"https:\/\/allin.online\/standard\/customer-service\/emergency-and-incidents\/preventing-and-handling-incidents\/\">Customer Service 3.02 Preventing and Handling Incidents<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Access provision failures or health issues<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The following information provides examples of <span title=\"Contingencies\" data-definition-name=\"Contingencies\" data-definition=\"contingencies\" data-definition-id=\"5654\" class=\"ace-definition-inserter\"><\/span>related to a person&#8217;s access needs, the access barriers they encounter, or health conditions.<\/p>\n\n\n\n<h5 class=\"wp-block-ace-heading\">Assistive aids and equipment breaking<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example:<\/strong> Performer\u2019s electric wheelchair breaking down&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prevention<\/strong>: Support regular testing of assistive aids and equipment that belong to the venue. Avoid setups that could damage personal equipment, such as narrow pathways backstage. Provide charging points for customers and staff teams.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Plan for breakages and consider what the backup plan looks like for individuals, for example, having spare batteries at the venue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible consequences<\/strong>: Missed rehearsal, issues evacuating during an emergency, costs for repair callout, and mental stress.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Managing the consequences<\/strong>: Use the contingency budget to extend rehearsal space booking dates, accommodation, or to cover the cost of a repair callout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reassure and support the person.<\/p>\n\n\n\n<h5 class=\"wp-block-ace-heading\">Access Provision Failures&nbsp;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example:<\/strong> Train access staff do not arrive to provide a ramp<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prevention<\/strong>: Some access failures are beyond your organisation\u2019s control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Leave extra time for journeys to rehearsals for anyone with booked assistance. Have a backup plan, such as a taxi budget in place.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible consequences<\/strong>: Late running or missed attendance, stress and fatigue, and costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Managing the consequences<\/strong>: Let others know if you are starting later than planned. Do not place blame on the person who experienced an access provision failure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example<\/strong>: Lift at venue has broken down.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prevention<\/strong>: Regular checking and maintenance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Plan for breakdowns and have lift engineers easily contactable. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consider someone in the venue learning how to fix minor issues, if possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible consequences<\/strong>: Person is unable to access the space they need to work in, or a break or social space. Mental stress, feeling unwelcome or unconsidered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Managing the consequences<\/strong>: Inform the person as soon as possible so that they can make an informed decision about coming in, and you can collectively agree on a different location or revised schedule. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Move the work or activity to an accessible space if possible. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Provide a clear timescale for when the lift will be working again.<\/p>\n\n\n\n<h5 class=\"wp-block-ace-heading\">Accidents<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example<\/strong>: Wheelchair catches on curtain and pulls it down<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prevention<\/strong>: <span data-definition=\"auditing\" data-definition-id=\"4311\" title=\"Auditing\" data-definition-name=\"Auditing\" class=\"ace-definition-inserter\"><\/span> a space for accessibility can identify potential hazards and barriers. Keep pathways clear of clutter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Ensure you have insurance in case of an accident.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible consequences<\/strong>: Costs of repairs, stress and embarrassment for the person involved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Managing the consequences<\/strong>: Reassure anyone involved in an accident and do not place blame. Log it in an incident book.<\/p>\n\n\n\n<h5 class=\"wp-block-ace-heading\">Physical or mental health<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example<\/strong>: A performer is off sick on the night of the show with an access or disability-related illness<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prevention<\/strong>: Accessible working practices can help prevent work-related burnout; however, illness is sometimes unavoidable. Read more in <a href=\"https:\/\/allin.online\/standard\/creative-and-cultural-experiences\/working-with-artists\/accessible-working-practices\/\">Creative and Cultural Experiences 3.03 Accessible Working Practices<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Plan how to handle absences. This might mean hiring an understudy or postponing shows when needed. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Note that, outside of performance contexts, this could also involve a colleague or deputy stepping in to cover someone\u2019s role on a project.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible consequences<\/strong>: Costs related to postponing or hiring an understudy. That performer may lose their wage if sick pay is not available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Managing the consequences<\/strong>: Make sure performers feel valued and not blamed for being off sick. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If possible, use the contingency access budget to cover wages for any access-related absences.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example<\/strong>: Mental distress caused to audience member due to the exhibition\u2019s content<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prevention<\/strong>: Sharing <span data-definition=\"content-warning\" data-definition-id=\"4335\" title=\"Content warning\" data-definition-name=\"Content warning\" class=\"ace-definition-inserter\"><\/span> around common emotive or triggering topics in advance helps prevent distress, although not all reactions can be managed or predicted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Allocate a quieter breakout space where participants can process their feelings. Allow exit and re-entry if needed. It can be helpful to have mental health first aiders on site during emotive events.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible consequences<\/strong>: Distress to the audience member. There may be <span data-definition=\"reputational-consequences\" data-definition-id=\"4459\" title=\"Reputational consequences\" data-definition-name=\"Reputational consequences\" class=\"ace-definition-inserter\"><\/span> for the organisation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Managing the consequences<\/strong>: Review the use of content warnings and possible prevention methods. Support the person in distress.<\/p>\n\n\n\n<h5 class=\"wp-block-ace-heading\">Support worker\/interpreter availability&nbsp;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example<\/strong>: A <span data-definition=\"sign-language-interpreter-2\" data-definition-id=\"5114\" title=\"Sign language interpreter\" data-definition-name=\"Sign language interpreter\" class=\"ace-definition-inserter\"><\/span> cancels at late notice for a planned rehearsal day<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prevention<\/strong>: Having a pool of backup support workers or interpreters is an option, although last-minute support is hard to find.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Make sure your artists are supported to find reliable support staff from reputable agencies (or freelancers). Of course, sometimes cancellations can\u2019t be avoided due to illness.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible consequences<\/strong>: Performer must miss the rehearsal<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Managing the consequences<\/strong>: Prioritising access could mean cancelling the rehearsal for everyone and rescheduling, so that person doesn\u2019t fall behind. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Without an interpreter, bear in mind that someone may lose access to the social side of work relationships and networking as well as a day of work. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use a contingency budget to cover extended rehearsal deadlines.<\/p>\n\n\n\n<h5 class=\"wp-block-ace-heading\">Personal&nbsp;Assistant\/care staff issues&nbsp;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example<\/strong>: Care staff or <span data-definition=\"personal-assistant\" data-definition-id=\"4436\" title=\"Personal assistant\" data-definition-name=\"Personal assistant\" class=\"ace-definition-inserter\"><\/span>\/care providers struggle to support a disabled artist around their rehearsal or production schedule<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prevention<\/strong>: Some access-related issues are beyond your organisation\u2019s control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Allow for flexible scheduling and work with someone to find a mutually beneficial solution. Allow use of contingency budget for taxis to make up lost time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible consequences<\/strong>: The performer may miss rehearsals or be late for the show set-up.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Managing the consequences<\/strong>: With permission, make other team members aware that this is not the person\u2019s fault. Do not assign blame when you inform people about a delay.<\/p>\n\n\n\n<h5 class=\"wp-block-ace-heading\">External funding access issue&nbsp;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example<\/strong>: Problems with disability benefits being withdrawn or work support funding being reduced<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prevention<\/strong>: Some access-related issues are beyond your organisation\u2019s control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Allow use of contingency budget for work support in the interim. If possible, support your team member with an appeal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible consequences<\/strong>: Distress to the team member. Reduction in support hours. Work quality may suffer on a temporary basis due to a lack of support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Managing the consequences<\/strong>: Consider reducing workload or changing the type of work someone is doing in the meantime. Do not assume that this is what the disabled person wants. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Discuss other options for support. Look at uses of contingency budget.<\/p>\n\n\n\n<h5 class=\"wp-block-ace-heading\">Travel and&nbsp;accommodation&nbsp;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example<\/strong>: Accessible room was booked but on arrival, the room doesn\u2019t meet access needs<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prevention<\/strong>: If the rooms are booked by your organisation, double-check access needs in advance and check the room\u2019s access features. Sometimes this is the error of the hotel and can\u2019t be avoided by your team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Have a contingency budget for last-minute booking adjustments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible consequences<\/strong>: Distress to the team member. Lateness to work the next morning if it takes a long time to sort out. Possible physical or health consequences if they stay in a room not set up for their needs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Managing the consequences<\/strong>: If the room was booked by the organisation, take responsibility for making a complaint (with permission) and follow up. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support the person affected with a later start if needed.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Access during general crisis situations<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The following information lists examples of general crisis situations where access still must be provided.<\/p>\n\n\n\n<h5 class=\"wp-block-ace-heading\">Emergency Evacuation<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">See <a href=\"https:\/\/allin.online\/standard\/customer-service\/emergency-and-incidents\/emergency-evacuation-procedures\/\">Customer Service 3.01 Emergency Evacuation Procedures<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example<\/strong>: Fire&nbsp;alarm&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effects on access<\/strong>: Sensory distress from loud sound; lifts stop working (no <span data-definition=\"level-access\" data-definition-id=\"4203\" title=\"Level access\" data-definition-name=\"Level access\" class=\"ace-definition-inserter\"><\/span>); difficult to get through crowds&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Inform everyone about any planned drills. Provide earplugs and ear defenders. Have an access evacuation plan including <span data-definition=\"peep\" data-definition-id=\"4212\" title=\"PEEPs\" data-definition-name=\"PEEPs\" class=\"ace-definition-inserter\"><\/span>. Have a plan for crowd control.<\/p>\n\n\n\n<h5 class=\"wp-block-ace-heading\">Weather<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example<\/strong>: Rain or snow<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effects on access<\/strong>: Slippery surfaces can cause accidents or affect the use of mobility aids. Getting wet can cause sensory distress. Rain leads to increased crowding in indoor areas as people move towards shelter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Have spare trackway (plastic floor grates) to put down on grass in poor weather. Where possible, have rain cover over outdoor areas, especially queues. Plan for managing crowds in busy indoor areas, prioritising access pathways. Have umbrellas available to escort visitors from the venue to their cars or transport stops as needed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example<\/strong>: Heat<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effects on access<\/strong>: Severe heat can lead to dehydration, fainting, heatstroke, and sunburn. This risk is greater for older people, disabled individuals, or those with health conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Provide areas of shade in your outdoor spaces. Provide water at easily accessible points. Ensure that long queues are not positioned in direct sunlight. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In stuffy auditoriums, make sure either windows are opened, or air conditioning is on for the comfort of audiences.<\/p>\n\n\n\n<h5 class=\"wp-block-ace-heading\">Security threats<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example<\/strong>: Bomb alert<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effects on access<\/strong>: Sensory distress from loud sound (if alarm sounds); lifts may stop working (no <span data-definition=\"level-access\" data-definition-id=\"4203\" title=\"Level access\" data-definition-name=\"Level access\" class=\"ace-definition-inserter\"><\/span>); difficult to get through crowds. Mental distress from an emergency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Inform everyone about any planned drills. Provide earplugs and ear defenders. Have an access evacuation plan including <span data-definition=\"peep\" data-definition-id=\"4212\" title=\"PEEPs\" data-definition-name=\"PEEPs\" class=\"ace-definition-inserter\"><\/span>. Have a plan for crowd control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Be aware that warning people to look out for people \u201cacting suspiciously\u201d can negatively affect people who move or act differently due to their disability, condition or access needs.<\/p>\n\n\n\n<h5 class=\"wp-block-ace-heading\">Power cuts<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example<\/strong>: Building power cut<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effects on access<\/strong>: Medical devices which are on charge or refrigerated may be affected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Keep a log of any medical devices that require power. In the case of a power cut, prioritise communicating with the person who needs this device or medicine and finding a solution. You may have a generator or a neighbouring building with power.<\/p>\n\n\n\n<h5 class=\"wp-block-ace-heading\">Website outages<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example<\/strong>: Website outage for 24h before an exhibition opens<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effects on access<\/strong>: Visitors with access needs who can\u2019t view the access page may not be able to attend. Phone lines are not accessible to everyone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Share information through other platforms such as social media. Brief your front of house teams that people may arrive needing access facilities who haven\u2019t booked them.<\/p>\n\n\n\n<h5 class=\"wp-block-ace-heading\">Financial difficulties<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example<\/strong>: The venue is facing funding cuts and a shortage of resources<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effects on access<\/strong>: Access needs can be forgotten about when staff are overworked and stressed. Some access provisions that were available before may be lost due to funding cuts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Risk reduction<\/strong>: Ensure that access adjustments are prioritised, even when budgets are tight. Plan for how to maintain access provision on a priority basis during financial difficulties.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Access first<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">In the creative and cultural sector, there is sometimes a mindset of \u201cthe show must go on\u201d. This can cause barriers for lots of people. When access failures occur, such as a lift breaking, consider who is excluded from the space, whether that\u2019s audience members, staff teams, or both. If it is possible to delay or postpone something so everyone can be included, consider doing so.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When a situation, such as weather, creates access barriers, consider possible solutions, like reducing your capacity for a temporary period. This may impact profit, but it demonstrates a commitment to maintaining accessible spaces in various circumstances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Think about writing a statement for your organisation which says that access and wellbeing are more important than, for example, an event running exactly on time. When leadership teams set this example, staff are more confident in following their lead and making space and time for a high standard of accessibility. For more about this, refer to <a href=\"https:\/\/allin.online\/standard\/creative-and-cultural-experiences\/working-with-artists\/accessible-working-practices\/\">Creative and Cultural Experiences 3.03 Accessible Working Practices<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Review and reflect<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Like any other incident at a venue, reflection and learning can help prevent future issues. See <a href=\"https:\/\/allin.online\/standard\/creative-and-cultural-experiences\/evaluation-and-continuous-improvement\/reflecting-on-impact\/\">Creative and Cultural Experiences 5.01 Reflecting on Impact<\/a> and <a href=\"https:\/\/allin.online\/standard\/customer-service\/continuous-improvement\/accountability-structures\/\">Customer Service 4.03 Accountability Structures<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Provide post-crisis support<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Having support structures in place after an incident, such as financial or mental health support, can help lessen the ongoing impact on individuals. For more information on supporting people after incidents, refer to <a href=\"https:\/\/allin.online\/standard\/customer-service\/emergency-and-incidents\/preventing-and-handling-incidents\/\">Customer Service 3.02 Preventing and Handling Incidents<\/a>.<\/p>\n<\/div>\n\n\n\n<div id=\"specification_table\" class=\"wp-block-ace-specification-table bg_white specification_table hide\"><h3>Standard &#8211; specifications<\/h3><div class=\"bg_grey inner-padding\"><table class=\"specification-table\"><tbody><\/tbody><\/table><\/div><\/div>\n\n\n\n<div id=\"influencing_accessible_practice\" class=\"wp-block-ace-standard-influencing-accessible-practice standard-influencing-accessible-practice standard-content hide\"><h3>Influencing accessible practice<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div id=\"definitions_list\" class=\"wp-block-ace-definitions-list bg_white\"><h3>Definitions and acronyms<\/h3><div class=\"ace-definitions-list bg_grey inner-padding\"><div class=\"ace-definition-item\"><h4>Auditing<\/h4><div><p>Checking to see how accessible something is for different groups of people. For example, an auditor might visit a space and take pictures and notes. They would then make a report about how accessible the space is.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Content warning<\/h4><div><p>This is usually information about themes or material in a creative or cultural experience that might be upsetting or sensitive for some people (for example, violence, abuse, strong language or references to mental health).<\/p>\n<p>Content warnings can include themes that are discussed or alluded to (such as suicide, abuse, or pregnancy loss), as well as things that you actually see or hear (such as gunshots or blood).<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Contingencies<\/h4><div><p>A plan for how you will manage (and pay for) situations that might happen in the future. Contingency is usually about planning for when things go wrong in a project.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Level access<\/h4><div><p><span class=\"NormalTextRun SCXW172316823 BCX0\" data-ccp-charstyle=\"normaltextrun\" data-ccp-charstyle-defn=\"{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Aptos&quot;,469777842,&quot;Arial&quot;,469777843,&quot;Aptos&quot;,469777844,&quot;Aptos&quot;,201341986,&quot;1&quot;,469769226,&quot;Aptos,Arial&quot;,268442635,&quot;22&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}\">Flat access, not stepped or ramped, defined as 1:60 gradient or les<\/span><span class=\"NormalTextRun SCXW172316823 BCX0\" data-ccp-charstyle=\"normaltextrun\">s.<\/span><\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>PEEPs<\/h4><div><p><span class=\"TextRun SCXW76250092 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW76250092 BCX0\">Bespoke Personal Emergency Evacuation Plans for any employee or regular visitor who could not evacuate the venue promptly and unaided in an emergency.\u00a0<\/span><span class=\"NormalTextRun SCXW76250092 BCX0\">PEEP<\/span><span class=\"NormalTextRun SCXW76250092 BCX0\">s can cover people with permanent or temporary impairments (for example, temporary injuries, or people in the later stages of pregnancy).<\/span><\/span><span class=\"EOP SCXW76250092 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Personal assistant<\/h4><div><p>A personal assistant (PA) is someone who gives support for day-to-day tasks or for a particular event.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Reputational consequences<\/h4><div><p>Reputation is what people think about an organisation or group. Reputational consequences can mean that people start to think badly of an organisation after an incident happens.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Sign language interpreter<\/h4><div><p>Sign language interpretation is translation of the spoken and sound elements of an experience to British or Irish Sign Language. It can be delivered by a sign language interpreter located apart from the main action (for example at the side of the stage, on a separate screen, on video accessed by QR code signage) or by signing character(s) or presenters embedded in the main action or overlaid on a video.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div id=\"learning_resources\" class=\"wp-block-ace-standard-learning-resources standard-content hide\"><h3>Learning resources<\/h3><div class=\"links-on-newtab-text\"><\/div>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div id=\"skills_development\" class=\"wp-block-ace-standard-skills-development standard-skills-development standard-content hide\"><h3>Support and skills development<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\t<div id=\"linked_standards\" class=\"wp-block page-links wp-block-ace-linked-standards \">\n\t\t\t<h3 class=\"block-title\">\n\t\t\t\tLinked Standards\t\t\t<\/h3>\n\t\t\t\t\t\t<div class='flex flex_50 link_blocks'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-13-Group-using-laptop-01-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-13-Group-using-laptop-01-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-13-Group-using-laptop-01-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-13-Group-using-laptop-01-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-13-Group-using-laptop-01-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-13-Group-using-laptop-01-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"5612\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4623\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4623\"><\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CCE 1.04 Budgeting for Access<\/h4>\n\t\t\t\t\t\t\t\t<p>Ensure accessibility is factored into financial planning.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/themes\/ace\/assets\/fallback.jpeg\" alt=\"Placeholder image\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"0\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4631\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4631\">Placeholder image<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CCE 3.03 Accessible Working Practices<\/h4>\n\t\t\t\t\t\t\t\t<p>Use ways of scheduling and working that ensures you can meet the access needs of everyone involved in making work.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2307-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A person addresses a large group of people sat at round tables in a busy room.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2307-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2307-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2307-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2307-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2307-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"5665\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4638\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4638\">A person addresses a large group of people sat at round tables in a busy room.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CCE 5.01 Reflecting on Impact<\/h4>\n\t\t\t\t\t\t\t\t<p>Create space for learning, continuous improvement and building community.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-307-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Two individuals are at a cloakroom counter. One person is holding a cane, whilst the member of staff is holding a large bag with a stuffed animal inside.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-307-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-307-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-307-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-307-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-307-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6329\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4608\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4608\">Two individuals are at a cloakroom counter. One person is holding a cane, whilst the member of staff is holding a large bag with a stuffed animal inside.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 3.02 Preventing and Handling Incidents<\/h4>\n\t\t\t\t\t\t\t\t<p>Ensure both policies and staff training consider prevention and management of access related incidents (such as ableism), and access elements of all incidents (such as first aid).<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Several people are seated in a theatre with teal-coloured seats, watching something on stage or screen. One person is wearing an audio description receiver on a neck loop. In the background, someone is wearing bright orange ear defenders.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6316\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4610\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4610\">Several people are seated in a theatre with teal-coloured seats, watching something on stage or screen. One person is wearing an audio description receiver on a neck loop. In the background, someone is wearing bright orange ear defenders.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 4.03 Accountability Structures<\/h4>\n\t\t\t\t\t\t\t\t<p>Creating an accountability structure to ensure that commitments to accessibility (and anti-ableism) are maintained.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6072-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A bright yellow evacuation chair cover labeled \u201cSafety Chair\u201d is mounted on a wall near a staircase. Green emergency signage is visible above it.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6072-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6072-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6072-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6072-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6072-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6338\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4607\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4607\">A bright yellow evacuation chair cover labeled \u201cSafety Chair\u201d is mounted on a wall near a staircase. Green emergency signage is visible above it.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 3.01 Emergency Evacuation Procedures<\/h4>\n\t\t\t\t\t\t\t\t<p>Have inclusive emergency procedures that make explicit reference to the needs of disabled people with different impairments during an emergency or evacuation.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\t<div id=\"references\" class=\"wp_block references wp-block-ace-standard-references hide\">\n\t\t<h3 class=\"block-title\">\n\t\t\tReferences\t\t<\/h3>\n\n\t\t<div class=\"links-on-newtab-text\"><\/div>\n\t\t<ol class=\"references-list\">\n\t\t\t\t\t<\/ol>\n\t<\/div> \n<\/div><aside class=\"sidebar flex-item\"><h3>CCE 4.04 Crisis and Contingency Planning<\/h3><nav class=\"sub-nav\"><ul><li><a href=\"#overview\">Overview (Back to top)<\/a><\/li><li><a href=\"#key_considerations\">Key considerations<\/a><\/li><li><a href=\"#definitions_list\">Definitions and acronyms<\/a><\/li><li><a href=\"#linked_standards\">Linked Standards<\/a><\/li><\/ul><\/nav><div class=\"hide fixed scroll_menu\" aria-live=\"polite\"><h3>CCE 4.04 Crisis and Contingency Planning<\/h3><ul><li><a href=\"#overview\">Overview (Back to top)<\/a><\/li><li><a href=\"#key_considerations\">Key considerations<\/a><\/li><li><a href=\"#definitions_list\">Definitions and acronyms<\/a><\/li><li><a href=\"#linked_standards\">Linked Standards<\/a><\/li><\/ul><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Creative and Cultural Experiences 4.04 Crisis and Contingency Planning\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/gd-gb\/standard\/creative-and-cultural-experiences\/\" class=\"return_link\">Back to Creative and Cultural Experiences<\/a><\/div><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Creative and Cultural Experiences 4.04 Crisis and Contingency Planning\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/gd-gb\/standard\/creative-and-cultural-experiences\/\" class=\"return_link\">Back to Creative and Cultural Experiences<\/a><\/aside><\/div>\n","protected":false},"featured_media":0,"parent":4615,"menu_order":4,"template":"","class_list":["post-4637","standard","type-standard","status-publish","hentry"],"acf":{"short_description":"Ensure access provisions are maintained and people are supported in unforeseen circumstances.","make_visible_to_taster_account":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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