{"id":4601,"date":"2025-11-12T16:35:49","date_gmt":"2025-11-12T16:35:49","guid":{"rendered":"https:\/\/allin.online\/?post_type=standard&#038;p=4601"},"modified":"2026-10-20T00:36:47","modified_gmt":"2026-10-20T00:36:47","slug":"staff-briefings","status":"publish","type":"standard","link":"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/during-a-visit\/staff-briefings\/","title":{"rendered":"Staff Briefings"},"content":{"rendered":"\n<div class=\"wp-block-ace-standard-fixed-content flex content-content bg_white padding indent two-column\"><div class=\"content_wrapper\"><h3 id=\"page_sub_nav\" class=\"mobile_only\">CS 2.01 Staff Briefings<\/h3><select aria-labelledby=\"page_sub_nav\" class=\"mobile_only\" id=\"nav_select\"><option value=\"#overview\">Overview<\/option><option value=\"#key_considerations\">Key considerations<\/option><option value=\"#definitions_list\">Definitions and acronyms<\/option><option value=\"#learning_resources\">Learning Resources<\/option><option value=\"#linked_standards\">Linked Standards<\/option><option value=\"#references\">References<\/option><\/select><div class=\"action_links mobile_only\"><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Customer Service 2.01 Staff Briefings\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/\" class=\"return_link\">Back to Customer Service<\/a><\/div>\n<div id=\"overview\" class=\"wp-block-ace-standard-overview standard-content\"><h3>Overview<\/h3>\n<p class=\"wp-block-paragraph\">Staff briefings are an essential part of helping your team to welcome all visitors confidently and inclusively. Regular briefings, such as those before an exhibition or festival, or at the start of each shift, should cover access in a way that suits the team. This might include an overview of the access provisions at your venue, details about the specific event\u2019s access, or any one-off access provisions for visitors coming that day.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Based on best practices from lived experience, the Staff Briefings Standard helps make sure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>staff are informed, equipped and well-supported to offer an accessible experience<\/li>\n\n\n\n<li>people know the practicalities of the access provision for your venue or event, for example, where to find equipment and information and how to use it<\/li>\n\n\n\n<li>your approach to providing an accessible experience is consistent and high quality<\/li>\n\n\n\n<li>staff briefings are delivered in a way that\u2019s accessible for everyone who needs to attend<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"examples\" class=\"wp-block-ace-standard-examples bg_grey inner-padding standard-examples hide\"><h3>Practical examples<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<div class=\"wp-block-ace-standard-example standard-example\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-image content-image alt-block\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-content-blocks border-top\">\n<div class=\"wp-block-ace-intro content-intro\"><p><\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"key_considerations\" class=\"wp-block-ace-standard-key-considerations standard-key-considerations standard-content\"><h3>Key considerations<\/h3>\n<h4 class=\"wp-block-ace-heading\">When to hold the briefing<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Plan staff briefings for a time when everyone who needs to attend can do so and focus. Avoid scheduling them during sound checks, breaks, or busy, noisy times. Consider how close to the event start time to hold the briefing. If you hold it earlier, attendees have more time to process the information. However, if you hold it closer to the start, you can share more current updates about changes or expected attendees.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Where to hold the briefing<\/h4>\n\n\n\n<div class=\"wp-block-ace-image content-image alt-block\"><figure class=\"fill block-image alt-block\"><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-152-scaled.jpg\" alt=\"People seated and standing in a small auditorium with teal-colored seats and dark walls.\"\/><button class=\"toggle_modal\" aria-controls=\"lightbox_6030\" aria-expanded=\"false\" data-modal_id=\"lightbox_6030\"><span class=\"screen-reader-text\">Zoom into the image<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.999\" height=\"31.994\"><g fill=\"#fff\"><path d=\"M13.648 27.287a13.579 13.579 0 0 0 8.168-2.718l7.425 7.425 2.758-2.758-7.425-7.425a13.644 13.644 0 1 0-10.925 5.477Zm0-23.389a9.748 9.748 0 1 1-6.89 2.855 9.737 9.737 0 0 1 6.89-2.853Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1776\"><\/path><path d=\"M11.701 19.49h3.9v-3.894h3.9v-3.9h-3.9v-3.9h-3.9v3.9h-3.9v3.9h3.9Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1777\"><\/path><\/g><\/svg><\/button><div class=\"alt_block\"><button class=\"alt_trigger\" aria-label=\"Eile\">Eile<\/button><div class=\"alt_modal\" id=\"image_block_6030\" role=\"dialog\" aria-label=\"Alt text\" aria-describedby=\"desc_image_block_6030\"><p id=\"desc_image_block_6030\">People seated and standing in a small auditorium with teal-colored seats and dark walls.<\/p><button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Eile<\/span><\/button><\/div><\/div><div id=\"lightbox_6030\" class=\"lightbox modal\" aria-hidden=\"true\" tabindex=\"-1\"><div class=\"lightbox-content\"><button class=\"close\" aria-controls=\"lightbox_6030\"><span class=\"screen-reader-text\">Close zoomed image<\/span>\u00d7<\/button><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-152-scaled.jpg\" alt=\"People seated and standing in a small auditorium with teal-colored seats and dark walls.\"\/><\/div><\/div><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Image description<\/strong>: A group of people gathered in preparation for a briefing in an auditorium. They are sitting and standing around, some with phones and laptops.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure the briefing takes place in an accessible space for all attendees. The area should be well-lit, and everyone should be able to hear clearly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your team isn\u2019t familiar with the event space or venue, consider holding the briefing in the space itself. This way, everyone can understand the space, including access areas and routes. Also, allow enough time for a walk around if needed.<\/p>\n\n\n\n<div class=\"wp-block-ace-image content-image alt-block\"><figure class=\"fill block-image alt-block\"><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6275-scaled.jpg\" alt=\"People seated and standing in a small auditorium with teal-colored seats and dark walls.\"\/><button class=\"toggle_modal\" aria-controls=\"lightbox_6033\" aria-expanded=\"false\" data-modal_id=\"lightbox_6033\"><span class=\"screen-reader-text\">Zoom into the image<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.999\" height=\"31.994\"><g fill=\"#fff\"><path d=\"M13.648 27.287a13.579 13.579 0 0 0 8.168-2.718l7.425 7.425 2.758-2.758-7.425-7.425a13.644 13.644 0 1 0-10.925 5.477Zm0-23.389a9.748 9.748 0 1 1-6.89 2.855 9.737 9.737 0 0 1 6.89-2.853Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1776\"><\/path><path d=\"M11.701 19.49h3.9v-3.894h3.9v-3.9h-3.9v-3.9h-3.9v3.9h-3.9v3.9h3.9Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1777\"><\/path><\/g><\/svg><\/button><div class=\"alt_block\"><button class=\"alt_trigger\" aria-label=\"Eile\">Eile<\/button><div class=\"alt_modal\" id=\"image_block_6033\" role=\"dialog\" aria-label=\"Alt text\" aria-describedby=\"desc_image_block_6033\"><p id=\"desc_image_block_6033\">People seated and standing in a small auditorium with teal-colored seats and dark walls.<\/p><button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Eile<\/span><\/button><\/div><\/div><div id=\"lightbox_6033\" class=\"lightbox modal\" aria-hidden=\"true\" tabindex=\"-1\"><div class=\"lightbox-content\"><button class=\"close\" aria-controls=\"lightbox_6033\"><span class=\"screen-reader-text\">Close zoomed image<\/span>\u00d7<\/button><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6275-scaled.jpg\" alt=\"People seated and standing in a small auditorium with teal-colored seats and dark walls.\"\/><\/div><\/div><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Image description<\/strong>: A white-skinned hand holds out a laminated map of a museum, which shows the different spaces and facilities on each floor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to hold an online briefing, use floorplans, photographs, and venue maps. These tools help people understand the space. Showing staff what they will see on the day helps them give clear and confident directions. It\u2019s also useful to record online briefings so people can watch them back if needed.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Who should come to the briefing<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure access information is in the main staff briefing for front-of-house or customer service teams. You might also consider a separate briefing for roles focused on access, like access stewards or ushers. Include security and facilities teams in these briefings or share relevant information with them. It helps those monitoring areas like toilets and those managing emergency evacuations to be informed. Additionally, security teams should know about disabled visitors and any specific access routes for the event. For more information about this, refer to <a href=\"https:\/\/allin.online\/standard\/customer-service\/during-a-visit\/security\/\">Customer Service 2.02 Security<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">How to deliver accessible staff briefings<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The briefing should be long enough to cover all necessary information clearly and at a relaxed pace. Provide information in a concise and digestible way.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A face-to-face briefing, with visuals or written materials if needed, is often the most effective. You can tailor your briefings to your team&#8217;s needs. Aim to be informative, conversational, and supportive, so everyone feels ready to deliver an accessible experience. Make it clear that accessibility is everyone&#8217;s responsibility.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For a one-off briefing, such as before a new exhibition or festival, consider sharing follow-up information in accessible formats, including <span data-definition=\"plain-english\" data-definition-id=\"4438\" title=\"Plain English\" data-definition-name=\"Plain English\" class=\"ace-definition-inserter\"><\/span>, audio, or video. This helps people refer to key points during the event.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In an on-the-day briefing, such as before a shift or performance, briefly remind everyone of the event access information. Focus on any changes, such as the visitor journey or venue facilities, and specific provisions for that day.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Be aware of the access needs of those at the briefing. If someone needs to <span data-definition=\"lipread\" data-definition-id=\"5960\" title=\"Lipread\" data-definition-name=\"Lipread\" class=\"ace-definition-inserter\"><\/span>, ensure you\u2019re clearly visible, speak steadily, and don\u2019t turn your back. Offer summaries or written information if needed.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">What to include in your briefing<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">You may want to include the following topics in your staff briefing, depending on the venue, space, or event. Ensure your briefing is relevant to the roles people will have.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Overview of access at the event<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Start with a reminder about access provisions at the venue, like the locations of quiet spaces, toilets, <span data-definition=\"changing-places\" data-definition-id=\"4843\" title=\"Changing Places\" data-definition-name=\"Changing Places\" class=\"ace-definition-inserter\"><\/span>, <span data-definition=\"assistive-listening-systems\" data-definition-id=\"5962\" title=\"Assistive listening systems\" data-definition-name=\"Assistive listening systems\" class=\"ace-definition-inserter\"><\/span>, and <span data-definition=\"refuge-points\" data-definition-id=\"4455\" title=\"Refuge points\" data-definition-name=\"Refuge points\" class=\"ace-definition-inserter\"><\/span>. Mention any alternative routes for the audience, such as a <span data-definition=\"level-access\" data-definition-id=\"4203\" title=\"Level access\" data-definition-name=\"Level access\" class=\"ace-definition-inserter\"><\/span> route or an access queue. Highlight where specific access areas are located, such as accessible viewing platforms or newly designated calm spaces.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Provide the names and radio channels of key staff supporting access, such as the person operating the <span title=\"Platform lift\" data-definition-name=\"Platform lift\" data-definition=\"platform-lift\" data-definition-id=\"5548\" class=\"ace-definition-inserter\"><\/span>. Share details about any adapted performance elements, such as <span title=\"Audio description\" data-definition-name=\"Audio description\" data-definition=\"audio-description\" data-definition-id=\"4310\" class=\"ace-definition-inserter\"><\/span> headsets and where to collect them, meeting points for <span data-definition=\"touch-tours\" data-definition-id=\"6433\" title=\"Touch tours\" data-definition-name=\"Touch tours\" class=\"ace-definition-inserter\"><\/span> and who is coordinating the access provision.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Individual access arrangements that have been made in advance<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">This could include specifics such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a performer will be using the <span data-definition=\"platform-lift\" data-definition-id=\"5548\" title=\"Platform lift\" data-definition-name=\"Platform lift\" class=\"ace-definition-inserter\"><\/span><\/li>\n\n\n\n<li>two visitors have booked wheelchair spaces, both are attending with companions. One person will remain in their wheelchair, while the other will transfer to a seat<\/li>\n\n\n\n<li>three people have reserved <span data-definition=\"audio-description\" data-definition-id=\"4310\" title=\"Audio description\" data-definition-name=\"Audio description\" class=\"ace-definition-inserter\"><\/span> headsets that they\u2019ll need to collect from the front desk<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s useful to include general access bookings in the briefing but only share individual names and details with team members who need to know.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Inclusive behaviour<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Remind staff to proactively offer access resources, like <span data-definition=\"sensory-maps\" data-definition-id=\"4873\" title=\"Sensory maps\" data-definition-name=\"Sensory maps\" class=\"ace-definition-inserter\"><\/span> and <span data-definition=\"visual-guides\" data-definition-id=\"5433\" title=\"Visual guides\" data-definition-name=\"Visual guides\" class=\"ace-definition-inserter\"><\/span>, to everyone. Encourage them to look out for people who may struggle to navigate the venue and offer help. Staff should ask how someone wants to be supported before assisting, such as before touching a wheelchair or guiding someone. Remind staff that steps may be easier for some than a longer ramp, so let the person choose the approach that best meets their needs. Remind everyone that not all disabilities are visible and that everyone should be treated with respect without assumptions.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Feedback and complaints<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Staff should be reminded about feedback mechanisms, so they can inform visitors on how to give immediate feedback and how it\u2019s recorded<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use the information in sections <a href=\"https:\/\/allin.online\/standard\/customer-service\/continuous-improvement\/feedback-and-complaints\/\">Customer Service 4.02 Feedback and Complaints<\/a> and <a href=\"https:\/\/allin.online\/standard\/customer-service\/continuous-improvement\/accountability-structures\/\">Customer Service 4.03 Accountability Structures<\/a> to ensure your briefings align with current policies and are regularly updated.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Additional access-focused briefings<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Consider offering one-off, access-focused briefings in addition to pre-event staff briefings. This ensures everyone understands the access features of your venue. For instance, provide a dedicated access briefing during the onboarding process for new staff. This may include a familiarisation walk-through to demonstrate how to use equipment, such as a <span data-definition=\"platform-lift\" data-definition-id=\"5548\" title=\"Platform lift\" data-definition-name=\"Platform lift\" class=\"ace-definition-inserter\"><\/span>, and to check that red emergency cords in accessible toilets hang freely. It may also involve unlocking accessible toilets or calm spaces that are kept locked.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, offer briefings for any major changes to venue layout or features, such as the installation of a new accessible toilet or relocation of a calm space. Familiarise staff with any equipment in accessible toilets that requires maintenance or testing, such as alarms or hoists. For more information, refer to <a href=\"https:\/\/allin.online\/standard\/built-environment\/facilities\/501-toilets\/\">Built Environment 5.01 Toilets<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Briefings for performers and tour guides<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">You may want to provide briefings to prepare performers and tour guides for accessible audience provisions and adapted performances. This helps them work with, rather than against the access features.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Briefings should explain how experiences will be adapted and how audiences can engage. For instance, before <span data-definition=\"relaxed-events\" data-definition-id=\"5426\" title=\"Relaxed events\" data-definition-name=\"Relaxed events\" class=\"ace-definition-inserter\"><\/span>, inform performers that lights will be dimmed and audiences may make more noise. For some neurodivergent individuals, moving, talking, and making noise enhances their experience or helps them cope.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Train tour guides on how to engage with adapted tours, such as those supported by sign language. They should be aware of lighting, the need to <span data-definition=\"lipread\" data-definition-id=\"5960\" title=\"Lipread\" data-definition-name=\"Lipread\" class=\"ace-definition-inserter\"><\/span>, and where interpreters are positioned.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more details on access provisions and supporting audiences, refer to <a href=\"https:\/\/allin.online\/standard\/customer-service\/during-a-visit\/hosting-adapted-performances-and-presentations\/\">Customer Service 2.04 Hosting Adapted Performances and Presentations<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Adapting briefings to suit different roles<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">During pop-up events with temporary staff, an access usher may handle various roles, including ticketing and access support. Tailor briefings to match the staff&#8217;s roles. For example, if they are taking on a box office role, refer to <a href=\"https:\/\/allin.online\/standard\/customer-service\/planning-a-visit\/ticketing\/\">Customer Service 1.04 Ticketing<\/a> for information on requesting access evidence in an appropriate manner and advise accordingly in the briefing. This might replace more traditional onboarding and training that comes with a permanent role.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Follow up after briefings<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">After your briefing, staff should ensure all access facilities are clean, well-maintained, and ready for use. Create a checklist tailored to your venue. For example:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check <strong>toilets <\/strong>to ensure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the space is clean, and the turning space is clear<\/li>\n\n\n\n<li>the red emergency cord is hanging freely to the floor<\/li>\n\n\n\n<li>a spare <span title=\"RADAR key\" data-definition-name=\"RADAR key\" data-definition=\"radar-key\" data-definition-id=\"4449\" class=\"ace-definition-inserter\"><\/span>is available, if required<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure that <strong>lifts <\/strong>are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>clear and clean both inside and outside near the buttons<\/li>\n\n\n\n<li>are functioning correctly<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Check that any required <span data-definition=\"assistive-aid\" data-definition-id=\"4236\" title=\"Assistive aids\" data-definition-name=\"Assistive aids\" class=\"ace-definition-inserter\"><\/span>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>are charged and functioning<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For locked access spaces, such as RADAR toilets or <span data-definition=\"sensory-rooms\" data-definition-id=\"5945\" title=\"Sensory rooms\" data-definition-name=\"Sensory rooms\" class=\"ace-definition-inserter\"><\/span>, ensure staff have the necessary keys and practice unlocking the doors. For accessible toilets, staff should have a token to open the locked door from the outside and know the situations to use it.<\/p>\n<\/div>\n\n\n\n<div id=\"specification_table\" class=\"wp-block-ace-specification-table bg_white specification_table hide\"><h3>Standard &#8211; specifications<\/h3><div class=\"bg_grey inner-padding\"><table class=\"specification-table\"><tbody><\/tbody><\/table><\/div><\/div>\n\n\n\n<div id=\"influencing_accessible_practice\" class=\"wp-block-ace-standard-influencing-accessible-practice standard-influencing-accessible-practice standard-content hide\"><h3>Influencing accessible practice<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div id=\"definitions_list\" class=\"wp-block-ace-definitions-list bg_white\"><h3>Definitions and acronyms<\/h3><div class=\"ace-definitions-list bg_grey inner-padding\"><div class=\"ace-definition-item\"><h4>Assistive aids<\/h4><div><p>A tool or device that a disabled person uses to help them do something more easily or independently. For example, a wheelchair, walker, sensory item, or assistance dog.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Assistive listening systems<\/h4><div><p>An assistive listening system (ALS) transmits audio directly to a listener\u2019s hearing aid, cochlear implant, or dedicated receiver, often using wireless methods like FM, infrared, or induction loop systems.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Audio description<\/h4><div><p>Narration that describes visual elements of a live experience or video. Audio description describes important visual details such as costume, set, location, facial expressions, body language and actions.<\/p>\n<p>It can be delivered live through speakers or a headset to people at an event or show, or as a live or pre-recorded audio described tour (for example at a museum). It can also be integrated into the script of a play or a voiceover, or delivered by a character. In a digital context, such as cinema or video, it can be delivered as a separate audio track or integrated into a script or voiceover.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Changing Places<\/h4><div><p>Changing Places toilets are accessible toilets that are larger than standard wheelchair-accessible toilets. They include a height-adjustable changing bench, a hoisting system, a toilet with transfer space on either side of the pan, and enough space for the disabled person and two assistants.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Level access<\/h4><div><p><span class=\"NormalTextRun SCXW172316823 BCX0\" data-ccp-charstyle=\"normaltextrun\" data-ccp-charstyle-defn=\"{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Aptos&quot;,469777842,&quot;Arial&quot;,469777843,&quot;Aptos&quot;,469777844,&quot;Aptos&quot;,201341986,&quot;1&quot;,469769226,&quot;Aptos,Arial&quot;,268442635,&quot;22&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}\">Flat access, not stepped or ramped, defined as 1:60 gradient or les<\/span><span class=\"NormalTextRun SCXW172316823 BCX0\" data-ccp-charstyle=\"normaltextrun\">s.<\/span><\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Lipread<\/h4><div><p>Watching the movements someone\u2019s mouth makes to help understand what they are saying.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Plain English<\/h4><div><p>A way of writing or speaking that is clear and simple and avoids jargon and hard words. Plain English or plain language helps everyone to understand information the first time they read it or hear it.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Platform lift<\/h4><div><p>A slower moving lift which only usually travels a few floors. It is a rising platform with handrail, enclosed by a fixed shaft or fixed walls but no ceiling.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>RADAR key<\/h4><div><p>A RADAR key is a universal key that unlocks disabled toilets across the UK through the National Key Scheme (NKS). These keys allow people independent access to locked accessible toilets, which are often locked to prevent misuse.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Refuge points<\/h4><div><p>Designated areas that are fire-safe up to a certain amount of time. People who can\u2019t evacuate without support wait at refuge points for staff to assist them, for example using an adapted evacuation chair.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Relaxed events<\/h4><div><p>A performance, presentation or event that offers a warm welcome to anyone who needs to move, make noise or come and go. Often have adjustments to make them more accessible for people with sensory sensitivities (for example, lower sound levels, removal of very bright, intense or flashing lighting, low lighting left on in audience spaces, an introduction explaining what to expect).<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Sensory maps<\/h4><div><p>This is a simple, clear map of an event space or venue that highlights important information about the sensory environment. For example, it might show louder and quieter areas, busy areas, places with strong smells (such as food smells), calm spaces and areas with bright light or darkness. It might also show where there are things you can touch or places where you can move your body.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Sensory rooms<\/h4><div><p>A sensory room, or quiet room, is a room or space that is provided so that people can manage their neurological or sensory processing needs or their mental wellbeing during their visit.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Touch tours<\/h4><div><p>This is an opportunity for blind and low-vision audiences to engage with an experience by exploring tactile elements. For example, the set, costumes, and props of a play, or objects in a museum or gallery. Touch tours can also involve meeting performers to help audiences link voices to characters or explore choreography. They can also include insights about the technical elements of a production, for example, how lighting design has been used to create a specific mood.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Visual guides<\/h4><div><p>This is a simple, clear document that uses words, pictures and icons to help people understand what to expect at an event, navigate around a space, or understand an idea or a process. Also known as a visual story.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div id=\"learning_resources\" class=\"wp-block-ace-standard-learning-resources standard-content\"><h3>Learning Resources<\/h3><div class=\"links-on-newtab-text\"><\/div>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.england.nhs.uk\/learning-disabilities\/about\/get-involved\/involving-people\/making-meetings-accessible\/\" target=\"_blank\" rel=\"noreferrer noopener\">NHS&nbsp;England: Making Meetings&nbsp;Accessible<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.stgilestrust.org.uk\/accessible-meeting-guidelines\/\" target=\"_blank\" rel=\"noreferrer noopener\">St Giles&nbsp;Trust: Accessible Meetings&nbsp;Guidelines<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.shapearts.org.uk\/news\/organising-meetings-and-interviews\" target=\"_blank\" rel=\"noreferrer noopener\">Shape Arts: Accessible Meetings&nbsp;and Interviews<\/a>&nbsp;<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"skills_development\" class=\"wp-block-ace-standard-skills-development standard-skills-development standard-content hide\"><h3>Support and skills development<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\t<div id=\"linked_standards\" class=\"wp-block page-links wp-block-ace-linked-standards \">\n\t\t\t<h3 class=\"block-title\">\n\t\t\t\tLinked Standards\t\t\t<\/h3>\n\t\t\t\t\t\t<div class='flex flex_50 link_blocks'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-18-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A visitor in a green jacket stands at a customer service desk. The customer assistant is holding and pointing at a seating plan. The visitor is also pointing at the seating plan.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-18-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-18-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-18-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-18-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-18-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"5753\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4599\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4599\">A visitor in a green jacket stands at a customer service desk. The customer assistant is holding and pointing at a seating plan. The visitor is also pointing at the seating plan.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 1.04 Ticketing<\/h4>\n\t\t\t\t\t\t\t\t<p>Ensure there are accessible ways to book tickets, and reserve access facilities. This should be underpinned by an inclusive ticketing policy. <a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6437-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Display of replica Anglo-Saxon objects including a pot, a small container, and a knife on a wooden surface. There is a blue sign next to the objects which says \u2018please touch\u2019.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6437-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6437-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6437-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6437-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6437-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6050\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4602\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4602\">Display of replica Anglo-Saxon objects including a pot, a small container, and a knife on a wooden surface. There is a blue sign next to the objects which says \u2018please touch\u2019.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 2.02 Security<\/h4>\n\t\t\t\t\t\t\t\t<p>Ensure security procedures at entry points and throughout the venue are well communicated, respectful and accessible.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-166-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Person seated in a theatre with teal seats, wearing a striped shirt and an audio description device around their neck. They are holding a magnifying device.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-166-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-166-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-166-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-166-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-166-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6089\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4604\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4604\">Person seated in a theatre with teal seats, wearing a striped shirt and an audio description device around their neck. They are holding a magnifying device.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 2.04 Hosting Adapted Performances and Presentations<\/h4>\n\t\t\t\t\t\t\t\t<p>Ensure that customer service staff are well-prepared and confident in hosting adapted performances and supporting access audiences.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-37-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A wheelchair user is at a customer service counter, interacting with a staff member. There are computer monitors on the desk, and a poster on the wall that reads \u201cThe Ancient Oak of Baldor.\u201d\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-37-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-37-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-37-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-37-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-37-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6322\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4609\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4609\">A wheelchair user is at a customer service counter, interacting with a staff member. There are computer monitors on the desk, and a poster on the wall that reads \u201cThe Ancient Oak of Baldor.\u201d<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 4.02 Feedback and Complaints<\/h4>\n\t\t\t\t\t\t\t\t<p>Have a clear means for customers to provide feedback and complaints.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Several people are seated in a theatre with teal-coloured seats, watching something on stage or screen. One person is wearing an audio description receiver on a neck loop. In the background, someone is wearing bright orange ear defenders.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6316\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4610\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4610\">Several people are seated in a theatre with teal-coloured seats, watching something on stage or screen. One person is wearing an audio description receiver on a neck loop. In the background, someone is wearing bright orange ear defenders.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 4.03 Accountability Structures<\/h4>\n\t\t\t\t\t\t\t\t<p>Creating an accountability structure to ensure that commitments to accessibility (and anti-ableism) are maintained.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/09\/Accessible-toilets-example-1-scaled-1-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"An accessible toilet with left-hand transfer, grab rails either side and a red pull cord alarm that hangs to the floor.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/09\/Accessible-toilets-example-1-scaled-1-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/09\/Accessible-toilets-example-1-scaled-1-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/09\/Accessible-toilets-example-1-scaled-1-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/09\/Accessible-toilets-example-1-scaled-1-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/09\/Accessible-toilets-example-1-scaled-1-2048x1366.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"3663\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_3662\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_3662\">An accessible toilet with left-hand transfer, grab rails either side and a red pull cord alarm that hangs to the floor.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4><a href=\"https:\/\/allin.online\/gd-gb\/standard\/built-environment\/facilities\/501-toilets\/\" class=\"card_target\">BE 5.01 Toilets<\/a><\/h4>\n\t\t\t\t\t\t\t\t<p>Provide a variety of accessible, usable, and functional toilet facilities that meet key user design principles. <\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\t<div id=\"references\" class=\"wp_block references wp-block-ace-standard-references \">\n\t\t<h3 class=\"block-title\">\n\t\t\tReferences\t\t<\/h3>\n\n\t\t<div class=\"links-on-newtab-text\"><\/div>\n\t\t<ol class=\"references-list\">\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>NHS England. (n.d.) Making Meetings Accessible [online] Available at: <a href=\"https:\/\/www.england.nhs.uk\/learning-disabilities\/about\/get-involved\/involving-people\/making-meetings-accessible\/\">NHS making meetings accessible guide<\/a> [Accessed 23 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Shape Arts. (n.d.) Accessible Meetings and Interviews [online] Available at:<a href=\"https:\/\/www.shapearts.org.uk\/news\/organising-meetings-and-interviews\"> Accessible meetings and interviews guidance<\/a> [Accessed 23 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>St Giles Trust. (n.d.) Accessible Meetings Guidelines [online] Available at: <a href=\"https:\/\/www.stgilestrust.org.uk\/accessible-meeting-guidelines\/\">Accessible meetings guidelines<\/a> [Accessed 23 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t<\/ol>\n\t<\/div> \n<\/div><aside class=\"sidebar flex-item\"><h3>CS 2.01 Staff Briefings<\/h3><nav class=\"sub-nav\"><ul><li><a href=\"#overview\">Overview (Back to top)<\/a><\/li><li><a href=\"#key_considerations\">Key considerations<\/a><\/li><li><a href=\"#definitions_list\">Definitions and acronyms<\/a><\/li><li><a href=\"#learning_resources\">Learning Resources<\/a><\/li><li><a href=\"#linked_standards\">Linked Standards<\/a><\/li><li><a href=\"#references\">References<\/a><\/li><\/ul><\/nav><div class=\"hide fixed scroll_menu\" aria-live=\"polite\"><h3>CS 2.01 Staff Briefings<\/h3><ul><li><a href=\"#overview\">Overview (Back to top)<\/a><\/li><li><a href=\"#key_considerations\">Key considerations<\/a><\/li><li><a href=\"#definitions_list\">Definitions and acronyms<\/a><\/li><li><a href=\"#learning_resources\">Learning Resources<\/a><\/li><li><a href=\"#linked_standards\">Linked Standards<\/a><\/li><li><a href=\"#references\">References<\/a><\/li><\/ul><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Customer Service 2.01 Staff Briefings\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/\" class=\"return_link\">Back to Customer Service<\/a><\/div><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Customer Service 2.01 Staff Briefings\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/\" class=\"return_link\">Back to Customer Service<\/a><\/aside><\/div>\n","protected":false},"featured_media":6030,"parent":3667,"menu_order":1,"template":"","class_list":["post-4601","standard","type-standard","status-publish","has-post-thumbnail","hentry"],"acf":{"short_description":"Ensure that day-to-day and event specific staff briefings routinely cover accessibility.","make_visible_to_taster_account":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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