{"id":4598,"date":"2025-11-11T13:48:47","date_gmt":"2025-11-11T13:48:47","guid":{"rendered":"https:\/\/allin.online\/?post_type=standard&#038;p=4598"},"modified":"2026-10-19T23:20:30","modified_gmt":"2026-10-19T23:20:30","slug":"pre-event-access-information","status":"publish","type":"standard","link":"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/planning-a-visit\/pre-event-access-information\/","title":{"rendered":"Pre-Event Access Information"},"content":{"rendered":"\n<div class=\"wp-block-ace-standard-fixed-content flex content-content bg_white padding indent two-column\"><div class=\"content_wrapper\"><h3 id=\"page_sub_nav\" class=\"mobile_only\">CS 1.03 Pre-Event Access Information<\/h3><select aria-labelledby=\"page_sub_nav\" class=\"mobile_only\" id=\"nav_select\"><option value=\"#overview\">Overview<\/option><option value=\"#examples\">Practical examples<\/option><option value=\"#key_considerations\">Key considerations<\/option><option value=\"#definitions_list\">Definitions and acronyms<\/option><option value=\"#learning_resources\">Learning Resources<\/option><option value=\"#linked_standards\">Linked Standards<\/option><option value=\"#references\">References<\/option><\/select><div class=\"action_links mobile_only\"><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Customer Service 1.03 Pre-Event Access Information\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/\" class=\"return_link\">Back to Customer Service<\/a><\/div>\n<div id=\"overview\" class=\"wp-block-ace-standard-overview standard-content\"><h3>Overview<\/h3>\n<p class=\"wp-block-paragraph\">It\u2019s vital to provide clear information about your venue&#8217;s accessibility. If you have an upcoming event, this information should be available as soon as the event is announced or goes on sale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Disabled visitors often look for this information before deciding to attend. Easy-to-find access details help them make informed choices about visiting creative and cultural spaces. This way, they know their access needs will be met. It also stops them from having to search for information or contact you for the details they need.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Based on\u202fbest practice from collective lived experience, the Pre-Event Access Information Standard ensures that people:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>can easily find information about how accessible a venue or event is for them<\/li>\n\n\n\n<li>feel confident that access information is routinely available from your venue<\/li>\n\n\n\n<li>have enough time to contact you with any follow-up questions or specific concerns before their visit<\/li>\n\n\n\n<li>can plan their visit and know how their access needs will be met<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"examples\" class=\"wp-block-ace-standard-examples bg_grey inner-padding standard-examples\"><h3>Practical examples<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<div class=\"wp-block-ace-standard-example standard-example\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-image content-image alt-block\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-content-blocks border-top\">\n<div class=\"wp-block-ace-intro content-intro\"><p><strong>Example description<\/strong>: This organisation has shared all the access details for their event in a clear format. They include icons and listings for the dates and times of <span title=\"Adapted performances and presentations\" data-definition-name=\"Adapted performances and presentations\" data-definition=\"adapted-performances-and-presentations\" data-definition-id=\"5118\" class=\"ace-definition-inserter\"><\/span>. They also provide important information, like the names of the <span title=\"Sign language interpreters\" data-definition-name=\"Sign language interpreters\" data-definition=\"sign-language-interpreter\" data-definition-id=\"4857\" class=\"ace-definition-inserter\"><\/span> and where they will be positioned.<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-ace-standard-example standard-example\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-image content-image alt-block\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-content-blocks border-top\">\n<div class=\"wp-block-ace-intro content-intro\"><p><strong>Example description<\/strong>: This organisation has made <span title=\"Visual guides\" data-definition-name=\"Visual guides\" data-definition=\"visual-guides\" data-definition-id=\"5433\" class=\"ace-definition-inserter\"><\/span> to help people know what to expect at their event. The guide gives a summary of the event. It includes information about when certain sensory experiences, such as loud noises, will occur.<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"key_considerations\" class=\"wp-block-ace-standard-key-considerations standard-key-considerations standard-content\"><h3>Key considerations<\/h3>\n<p class=\"wp-block-paragraph\">You may find it useful to read this Standard alongside <a href=\"https:\/\/allin.online\/standard\/creative-and-cultural-experiences\/event-planning-and-delivery\/event-planning\/\">Creative and Cultural Experiences 4.01 Event Planning <\/a>and <a href=\"https:\/\/allin.online\/standard\/creative-and-cultural-experiences\/event-planning-and-delivery\/audience-provisions\/\">Creative and Cultural Experiences 4.03 Audience Provisions<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Planning&nbsp;and timeline<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">In the early planning stages, ensure you\u2019re prepared to share essential accessibility information with your audience. Detailed accessibility details about the venue should be available on a permanent page of your website for fixed locations and regular events.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Information regarding individual event accessibility must be live on the event page as soon as the event is announced or goes on sale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This includes confirming the dates and times of any <span title=\"Adapted performances and presentations\" data-definition-name=\"Adapted performances and presentations\" data-definition=\"adapted-performances-and-presentations\" data-definition-id=\"5118\" class=\"ace-definition-inserter\"><\/span>, such as <span title=\"Sign language interpreted\" data-definition-name=\"Sign language interpreted\" data-definition=\"sign-language-interpreted\" data-definition-id=\"5424\" class=\"ace-definition-inserter\"><\/span>shows, live <span title=\"Audio-described\" data-definition-name=\"Audio-described\" data-definition=\"audio-described\" data-definition-id=\"5872\" class=\"ace-definition-inserter\"><\/span> tours, or quiet hours. It\u2019s also important to provide specific details for these events, like the name and stage position of <span title=\"Sign language interpreters\" data-definition-name=\"Sign language interpreters\" data-definition=\"sign-language-interpreter\" data-definition-id=\"4857\" class=\"ace-definition-inserter\"><\/span> and the meeting point for audio described tours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, you should agree on any available on-request access provisions and specify how attendees can request them, such as <span title=\"British Sign Language\" data-definition-name=\"British Sign Language\" data-definition=\"british-sign-language\" data-definition-id=\"4317\" class=\"ace-definition-inserter\"><\/span> (BSL) or <span title=\"Irish Sign Language\" data-definition-name=\"Irish Sign Language\" data-definition=\"irish-sign-language\" data-definition-id=\"4318\" class=\"ace-definition-inserter\"><\/span> (ISL) interpretation, <span title=\"Large print\" data-definition-name=\"Large print\" data-definition=\"large-print\" data-definition-id=\"4405\" class=\"ace-definition-inserter\"><\/span>materials, or familiarisation visits. Lastly, be aware of when you can confirm any access information that isn\u2019t available at the time of sale, such as the release of <span title=\"Visual guides\" data-definition-name=\"Visual guides\" data-definition=\"visual-guides\" data-definition-id=\"5433\" class=\"ace-definition-inserter\"><\/span> or <span data-definition=\"content-warnings\" data-definition-id=\"5892\" title=\"Content warnings\" data-definition-name=\"Content warnings\" class=\"ace-definition-inserter\"><\/span>.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Access information about the venue<\/h4>\n\n\n\n<div class=\"wp-block-ace-image content-image alt-block\"><figure class=\"fill block-image alt-block\"><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6129-scaled.jpg\" alt=\"A red bus stop shelter on a quiet street lined with brick buildings and houses. The road has \u201cBUS STOP\u201d painted on it, and a timetable sign is visible on the shelter. Trees and a stone wall run along the right side of the pavement.\"\/><button class=\"toggle_modal\" aria-controls=\"lightbox_5904\" aria-expanded=\"false\" data-modal_id=\"lightbox_5904\"><span class=\"screen-reader-text\">Zoom into the image<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.999\" height=\"31.994\"><g fill=\"#fff\"><path d=\"M13.648 27.287a13.579 13.579 0 0 0 8.168-2.718l7.425 7.425 2.758-2.758-7.425-7.425a13.644 13.644 0 1 0-10.925 5.477Zm0-23.389a9.748 9.748 0 1 1-6.89 2.855 9.737 9.737 0 0 1 6.89-2.853Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1776\"><\/path><path d=\"M11.701 19.49h3.9v-3.894h3.9v-3.9h-3.9v-3.9h-3.9v3.9h-3.9v3.9h3.9Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1777\"><\/path><\/g><\/svg><\/button><div class=\"alt_block\"><button class=\"alt_trigger\" aria-label=\"Eile\">Eile<\/button><div class=\"alt_modal\" id=\"image_block_5904\" role=\"dialog\" aria-label=\"Alt text\" aria-describedby=\"desc_image_block_5904\"><p id=\"desc_image_block_5904\">A red bus stop shelter on a quiet street lined with brick buildings and houses. The road has \u201cBUS STOP\u201d painted on it, and a timetable sign is visible on the shelter. Trees and a stone wall run along the right side of the pavement.<\/p><button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Eile<\/span><\/button><\/div><\/div><div id=\"lightbox_5904\" class=\"lightbox modal\" aria-hidden=\"true\" tabindex=\"-1\"><div class=\"lightbox-content\"><button class=\"close\" aria-controls=\"lightbox_5904\"><span class=\"screen-reader-text\">Close zoomed image<\/span>\u00d7<\/button><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6129-scaled.jpg\" alt=\"A red bus stop shelter on a quiet street lined with brick buildings and houses. The road has \u201cBUS STOP\u201d painted on it, and a timetable sign is visible on the shelter. Trees and a stone wall run along the right side of the pavement.\"\/><\/div><\/div><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Image description<\/strong>: A bus stop with a shelter, which is located across the road from a cinema.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure that the access information available about your venue is up-to-date and accurate. This should cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>accessible travel information<\/li>\n\n\n\n<li>accessible parking at or near your venue<\/li>\n\n\n\n<li>accessibility of your entrances<\/li>\n\n\n\n<li><span data-definition=\"step-free\" data-definition-id=\"5920\" title=\"Step-free\" data-definition-name=\"Step-free\" class=\"ace-definition-inserter\"><\/span> routes into and around the venue<\/li>\n\n\n\n<li>the sensory environment<\/li>\n\n\n\n<li>information about accessible toilets and <span data-definition=\"changing-places\" data-definition-id=\"4843\" title=\"Changing Places\" data-definition-name=\"Changing Places\" class=\"ace-definition-inserter\"><\/span><\/li>\n\n\n\n<li>available access provisions like <span data-definition=\"hearing-aid-induction-loops\" data-definition-id=\"4841\" title=\"Hearing aid induction loops\" data-definition-name=\"Hearing aid induction loops\" class=\"ace-definition-inserter\"><\/span> and lowered counters<\/li>\n\n\n\n<li>food and drink available, including how to get detailed allergen information<\/li>\n\n\n\n<li>key policies and procedures (e.g. medical marijuana procedure, medication storage procedure)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You may find it useful to refer to the <a href=\"https:\/\/allin.online\/standard\/built-environment\/\">Built Environment Standards <\/a>and to <a href=\"https:\/\/allin.online\/standard\/digital-communications\/access-information\/access-information-pages\/\">Digital Communications 1.01 Access Information Pages<\/a> to help you compile this information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure that you have a clear process for keeping this information up to date. Your information should be available in a range of accessible formats. See <a href=\"https:\/\/allin.online\/standard\/customer-service\/planning-a-visit\/information-formats\/\">Customer Service 1.02 Information Formats<\/a> for more details. Check for changes in how the venue will be used for the event. Will visitors use the usual entrances? Are there other local events that could impact travel or parking?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Also, have a clear process for sharing important last-minute updates that might affect disabled visitors. For example, if your Changing Places needs to be closed for repairs or your food offer changes unexpectedly.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Access information about the event<\/h4>\n\n\n\n<div class=\"wp-block-ace-image content-image alt-block\"><figure class=\"fill block-image alt-block\"><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6507-scaled.jpg\" alt=\"A museum display case with various animals, including a bird in the foreground. A sign on the glass reads \u201cBluefin Tuna\u201d and includes a QR code for more information.\"\/><button class=\"toggle_modal\" aria-controls=\"lightbox_5901\" aria-expanded=\"false\" data-modal_id=\"lightbox_5901\"><span class=\"screen-reader-text\">Zoom into the image<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.999\" height=\"31.994\"><g fill=\"#fff\"><path d=\"M13.648 27.287a13.579 13.579 0 0 0 8.168-2.718l7.425 7.425 2.758-2.758-7.425-7.425a13.644 13.644 0 1 0-10.925 5.477Zm0-23.389a9.748 9.748 0 1 1-6.89 2.855 9.737 9.737 0 0 1 6.89-2.853Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1776\"><\/path><path d=\"M11.701 19.49h3.9v-3.894h3.9v-3.9h-3.9v-3.9h-3.9v3.9h-3.9v3.9h3.9Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1777\"><\/path><\/g><\/svg><\/button><div class=\"alt_block\"><button class=\"alt_trigger\" aria-label=\"Eile\">Eile<\/button><div class=\"alt_modal\" id=\"image_block_5901\" role=\"dialog\" aria-label=\"Alt text\" aria-describedby=\"desc_image_block_5901\"><p id=\"desc_image_block_5901\">A museum display case with various animals, including a bird in the foreground. A sign on the glass reads \u201cBluefin Tuna\u201d and includes a QR code for more information.<\/p><button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Eile<\/span><\/button><\/div><\/div><div id=\"lightbox_5901\" class=\"lightbox modal\" aria-hidden=\"true\" tabindex=\"-1\"><div class=\"lightbox-content\"><button class=\"close\" aria-controls=\"lightbox_5901\"><span class=\"screen-reader-text\">Close zoomed image<\/span>\u00d7<\/button><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6507-scaled.jpg\" alt=\"A museum display case with various animals, including a bird in the foreground. A sign on the glass reads \u201cBluefin Tuna\u201d and includes a QR code for more information.\"\/><\/div><\/div><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Image description<\/strong>: A <span data-definition=\"qr-code\" data-definition-id=\"4446\" title=\"QR code\" data-definition-name=\"QR code\" class=\"ace-definition-inserter\"><\/span> at a museum exhibit lets visitors access interpretation information in sign language.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Provide as much detail as you can from the outset about the accessibility of the event. This includes built-in access provisions like an accessible viewing area, calm space, or creative captions. Include information on dates and times, along with how to book scheduled <span title=\"Adapted performances and presentations\" data-definition-name=\"Adapted performances and presentations\" data-definition=\"adapted-performances-and-presentations\" data-definition-id=\"5118\" class=\"ace-definition-inserter\"><\/span>, such as <span title=\"Sign language interpreted\" data-definition-name=\"Sign language interpreted\" data-definition=\"sign-language-interpreted\" data-definition-id=\"5424\" class=\"ace-definition-inserter\"><\/span> or led, <span title=\"Audio-described\" data-definition-name=\"Audio-described\" data-definition=\"audio-described\" data-definition-id=\"5872\" class=\"ace-definition-inserter\"><\/span>, <span title=\"Captioned\" data-definition-name=\"Captioned\" data-definition=\"captioned\" data-definition-id=\"5888\" class=\"ace-definition-inserter\"><\/span>, or <span data-definition=\"relaxed-events\" data-definition-id=\"5426\" title=\"Relaxed events\" data-definition-name=\"Relaxed events\" class=\"ace-definition-inserter\"><\/span>. Detail running times or event schedules and times of planned breaks, such as intervals. Lastly, provide details about seating options, including seat dimensions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Don\u2019t forget to include information that helps people plan their visit or choose the best seat. For sign language interpreted events, provide the interpreter\u2019s name and their location.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For captioned events, specify where and how the captions will be displayed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For audio described events, inform attendees about the <span title=\"Touch tour\" data-definition-name=\"Touch tour\" data-definition=\"touch-tour\" data-definition-id=\"6405\" class=\"ace-definition-inserter\"><\/span> meeting point and the describer\u2019s identity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For relaxed events, offer <span title=\"Visual guides\" data-definition-name=\"Visual guides\" data-definition=\"visual-guides\" data-definition-id=\"5433\" class=\"ace-definition-inserter\"><\/span> or a <span title=\"Sensory map\" data-definition-name=\"Sensory map\" data-definition=\"sensory-map\" data-definition-id=\"4468\" class=\"ace-definition-inserter\"><\/span> to set expectations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For site-specific events that require audience movement, give detailed information about the terrain and distances involved.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Information about on-request access provision<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Provide clear details about extra access options or alternative formats available on request. Make it easy for people to ask for these options online and in person at your venue. Ensure your staff are aware of these offers and know how to find resources or log requests.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Examples of on-request access provisions include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-definition=\"sign-language-interpreter\" data-definition-id=\"4857\" title=\"Sign language interpreters\" data-definition-name=\"Sign language interpreters\" class=\"ace-definition-inserter\"><\/span> for an event (make sure you give a clear deadline for people to request this so that you can book an interpreter in good time)<\/li>\n\n\n\n<li>information in <span title=\"Large print\" data-definition-name=\"Large print\" data-definition=\"large-print\" data-definition-id=\"4405\" class=\"ace-definition-inserter\"><\/span> or <span data-definition=\"braille\" data-definition-id=\"4316\" title=\"Braille\" data-definition-name=\"Braille\" class=\"ace-definition-inserter\"><\/span><\/li>\n\n\n\n<li>familiarisation visit or early arrival on the day (for someone to get used to the space before the event)<\/li>\n\n\n\n<li>slides in advance of a talk or panel session<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Information about content and effects<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">For lots of people, knowing what\u2019s included in an event and when things happen is vital. For example, many people who experience seizures or have sensory sensitivities need to know about flashing lights, fast-moving video content or specific patterns. Others may need to avoid specific themes or content. People with allergies might need details about animals, food items, smells or fragrances at the event. This type of information is often called \u2018trigger warnings\u2019 or \u2018<span data-definition=\"content-warnings\" data-definition-id=\"5892\" title=\"Content warnings\" data-definition-name=\"Content warnings\" class=\"ace-definition-inserter\"><\/span>\u2019.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Share clear information about:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>use of smoke, haze and pyrotechnic effects<\/li>\n\n\n\n<li>use of flashing or fast-moving lighting (e.g. strobes, snaps, blinders)<\/li>\n\n\n\n<li>any loud and sudden sounds (e.g. door slams or screams)<\/li>\n\n\n\n<li>use of fast-moving, flickering video content, and anything containing close-set patterns (such as a grid pattern)<\/li>\n\n\n\n<li>any animals in the event<\/li>\n\n\n\n<li>any food items and the allergen details<\/li>\n\n\n\n<li>any fragrances, essential oils or smells<\/li>\n\n\n\n<li>themes or content that may be offensive or upsetting (for example, talking about or showing racism, homophobia, transphobia, violence, sexual assault, animal cruelty)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Wherever you can, share when and where these events happen. This helps people prepare, take a break, or avoid certain areas. It can make the difference between being able to attend the event or staying away altogether.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Think about how to share this information. Instead of putting it on the main event page, consider a linked sub-page. This allows people to choose whether they want to see this information. Also, let them know how to contact you if they want to check for specific triggers at your event.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure that this information is also readily available to customer service staff, so they can answer questions easily.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Different events need varied ways to share this info. For a theatre show, sharing the audio journey as a <span title=\"Sonic Story\" data-definition-name=\"Sonic Story\" data-definition=\"sonic-story\" data-definition-id=\"4478\" class=\"ace-definition-inserter\"><\/span> and content themes as a visual guide can be helpful. Museums and galleries might use a <span title=\"Sensory map\" data-definition-name=\"Sensory map\" data-definition=\"sensory-map\" data-definition-id=\"4468\" class=\"ace-definition-inserter\"><\/span> to detail the sensory environment. For more guidance, see <a href=\"https:\/\/allin.online\/standard\/customer-service\/during-a-visit\/assistive-aids-and-equipment\/\">Customer Service 2.05 Assistive Aids and Equipment<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use clear signs in your venue to indicate the types of effects and themes at the event.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some people might have more specific triggers. Make sure you have a clear process for people to request more information. Ensure you have a clear procedure for customer service staff to find the information they need.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Sharing pre-event access information<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure that pre-event access information is easily accessible from both the access section of your website and the event page. See <a href=\"https:\/\/allin.online\/standard\/digital-communications\/access-information\/access-information-pages\/\">Digital Communications 1.01 Access Information Pages<\/a> for more information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use appropriate symbols and icons to indicate the types of access provision available. Refer to <a href=\"https:\/\/allin.online\/standard\/digital-communications\/ticket-booking\/icons-and-symbols\/\">Digital Communications 4.05 Icons and Symbols<\/a> for more guidance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use the guidance in <a href=\"https:\/\/allin.online\/standard\/customer-service\/planning-a-visit\/information-formats\/\">Customer Service 1.02 Information Formats<\/a> to ensure that your pre-event information is available in accessible formats.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Include pre-event access details in emails to all attendees. This applies to everyone, not just those with access tickets or those who have told you about their access needs. Refer to <a href=\"https:\/\/allin.online\/standard\/digital-communications\/other-formats\/emails-and-newsletters\/\">Digital Communications 5.01 Email and Newsletters<\/a> for more information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure customer service staff, both at your venue and those handling phone, live chat, or email enquiries, are updated on access information. Make sure staff know how to escalate enquiries when necessary.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Point of contact for access information<\/h4>\n\n\n\n<div class=\"wp-block-ace-image content-image alt-block\"><figure class=\"fill block-image alt-block\"><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-8-scaled.jpg\" alt=\"A person in a green jacket stands at a counter while another person in a striped sweater hands over a leaflet. A computer monitor on the desk displays a seating chart or booking system.\"\/><button class=\"toggle_modal\" aria-controls=\"lightbox_5898\" aria-expanded=\"false\" data-modal_id=\"lightbox_5898\"><span class=\"screen-reader-text\">Zoom into the image<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.999\" height=\"31.994\"><g fill=\"#fff\"><path d=\"M13.648 27.287a13.579 13.579 0 0 0 8.168-2.718l7.425 7.425 2.758-2.758-7.425-7.425a13.644 13.644 0 1 0-10.925 5.477Zm0-23.389a9.748 9.748 0 1 1-6.89 2.855 9.737 9.737 0 0 1 6.89-2.853Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1776\"><\/path><path d=\"M11.701 19.49h3.9v-3.894h3.9v-3.9h-3.9v-3.9h-3.9v3.9h-3.9v3.9h3.9Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1777\"><\/path><\/g><\/svg><\/button><div class=\"alt_block\"><button class=\"alt_trigger\" aria-label=\"Eile\">Eile<\/button><div class=\"alt_modal\" id=\"image_block_5898\" role=\"dialog\" aria-label=\"Alt text\" aria-describedby=\"desc_image_block_5898\"><p id=\"desc_image_block_5898\">A person in a green jacket stands at a counter while another person in a striped sweater hands over a leaflet. A computer monitor on the desk displays a seating chart or booking system.<\/p><button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Eile<\/span><\/button><\/div><\/div><div id=\"lightbox_5898\" class=\"lightbox modal\" aria-hidden=\"true\" tabindex=\"-1\"><div class=\"lightbox-content\"><button class=\"close\" aria-controls=\"lightbox_5898\"><span class=\"screen-reader-text\">Close zoomed image<\/span>\u00d7<\/button><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-8-scaled.jpg\" alt=\"A person in a green jacket stands at a counter while another person in a striped sweater hands over a leaflet. A computer monitor on the desk displays a seating chart or booking system.\"\/><\/div><\/div><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Image description<\/strong>: A staff member at a welcome desk helps a visitor. The customer looks worried. The staff member looks confident and reassuring.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Provide a named contact or a dedicated email for access enquiries. Offer&nbsp;several&nbsp;ways for people to reach out with questions or&nbsp;concerns about access at your venue or event. This can include email, phone, online chat, text relay services like <a href=\"https:\/\/www.relayuk.bt.com\/\">Relay UK<\/a>, <span title=\"British Sign Language\" data-definition-name=\"British Sign Language\" data-definition=\"british-sign-language\" data-definition-id=\"4317\" class=\"ace-definition-inserter\"><\/span> (BSL) services, in-person queries, or postal communication.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure this information is easy to find on your website. Also,&nbsp;state&nbsp;how quickly you will respond.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Think about how to help your staff have conversations&nbsp;about access, especially in person and over the phone.&nbsp;You might create \u2018cheat sheets\u2019 for staff that cover audience access provisions available at your venue, explaining how they work and how to book them. Include details about upcoming <span title=\"Adapted performances and presentations\" data-definition-name=\"Adapted performances and presentations\" data-definition=\"adapted-performances-and-presentations\" data-definition-id=\"5118\" class=\"ace-definition-inserter\"><\/span>, such as the names and positions of <span title=\"Sign language interpreters\" data-definition-name=\"Sign language interpreters\" data-definition=\"sign-language-interpreter\" data-definition-id=\"4857\" class=\"ace-definition-inserter\"><\/span>, <span data-definition=\"caption-units\" data-definition-id=\"5422\" title=\"Caption units\" data-definition-name=\"Caption units\" class=\"ace-definition-inserter\"><\/span> positions, and meeting points for<span title=\"Audio-described\" data-definition-name=\"Audio-described\" data-definition=\"audio-described\" data-definition-id=\"5872\" class=\"ace-definition-inserter\"><\/span> exhibition tours.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For further guidance, refer to <a href=\"https:\/\/allin.online\/standard\/creative-and-cultural-experiences\/event-planning-and-delivery\/audience-provisions\/\">Creative and Cultural Experiences 4.03 Audience Provisions<\/a>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, include a list of evidence&nbsp;you can accept to show&nbsp;eligibility for access tickets. Offer suggested language for inquiring about access needs, such as asking, &#8220;What are your access needs?&#8221;.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure&nbsp;that staff allow&nbsp;plenty of&nbsp;time for these conversations.&nbsp;This approach allows customers to ask follow-up questions and process the information effectively.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refer to&nbsp;<a href=\"https:\/\/allin.online\/standard\/digital-communications\/access-information\/access-information-pages\/\">Digital Communications&nbsp;1.01&nbsp;Access Information Pages&nbsp;<\/a>and <a href=\"https:\/\/allin.online\/standard\/digital-communications\/access-information\/getting-in-touch\/\">Digital Communications 1.03 Getting In Touch<\/a> for more information about this.<\/p>\n<\/div>\n\n\n\n<div id=\"specification_table\" class=\"wp-block-ace-specification-table bg_white specification_table hide\"><h3>Standard &#8211; specifications<\/h3><div class=\"bg_grey inner-padding\"><table class=\"specification-table\"><tbody><\/tbody><\/table><\/div><\/div>\n\n\n\n<div id=\"influencing_accessible_practice\" class=\"wp-block-ace-standard-influencing-accessible-practice standard-influencing-accessible-practice standard-content hide\"><h3>Influencing accessible practice<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to the criteria above, an award of 4 can be made if the provision meets Level 3 of the standard and the organisation can show that they are innovating or influencing to raise accessibility standards within their local community or across the UK. A Level 4 Award is not based on meeting specific criteria but on the organisation providing evidence of how they are going beyond the expected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, you could influence accessible practice around pre-event access information by:&nbsp; <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>asking visiting companies or productions to fill in a detailed form about their event<\/li>\n\n\n\n<li>discussing how you will share content or trigger information as part of your communications planning<\/li>\n\n\n\n<li>creating and sharing examples or templates for resources like sensory maps or visual guides<\/li>\n\n\n\n<li>collecting and sharing audience feedback on the impact of resources like this to show why they are part of your practice<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"definitions_list\" class=\"wp-block-ace-definitions-list bg_white\"><h3>Definitions and acronyms<\/h3><div class=\"ace-definitions-list bg_grey inner-padding\"><div class=\"ace-definition-item\"><h4>Adapted performances and presentations<\/h4><div><p>An instance where additional access provision (e.g. a BSL interpretation, or audio description) is added to an experience usually at certain times, on certain days or for certain performances only.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Audio described<\/h4><div><p>Narration that describes visual elements of a live experience or video. Audio description describes important visual details such as costume, set, location, facial expressions, body language and actions.<\/p>\n<p>It can be delivered live through speakers or a headset to people at an event or show, or as a live or pre-recorded audio described tour (for example at a museum). It can also be integrated into the script of a play or a voiceover, or delivered by a character. In a digital context, such as cinema or video, it can be delivered as a separate audio track or integrated into a script or voiceover.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Braille<\/h4><div><p>A system of raised dots that people who are blind or have low vision can read by touch.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>British Sign Language<\/h4><div><p>British Sign Language (BSL) is a visual language used by the Deaf community in the UK. BSL uses hand shapes, body movements, facial expressions and mouth shapes to communicate. It has its own grammar and structure which is not the same as spoken English.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Caption units<\/h4><div><p>A device with an electronic display that shows captions alongside a live performance (for example, a play or concert). Usually positioned to the side or above the main performance area.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Captioned<\/h4><div><p>A text display of the spoken words and important sound elements of a performance or video. This is usually shown on a screen or caption unit, or integrated into the set so that people can follow along. Captions can be delivered by a captioner in the venue, or remotely. Captions can be pre-scripted or produced live depending on the type of event.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Changing Places<\/h4><div><p>Changing Places toilets are accessible toilets that are larger than standard wheelchair-accessible toilets. They include a height-adjustable changing bench, a hoisting system, a toilet with transfer space on either side of the pan, and enough space for the disabled person and two assistants.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Content warnings<\/h4><div><p>This is usually information about themes or material in a creative or cultural experience that might be upsetting or sensitive for some people (for example, violence, abuse, strong language or references to mental health).<\/p>\n<p>Content warnings can include themes that are discussed or alluded to (such as suicide, abuse, or pregnancy loss), as well as things that you actually see or hear (such as gunshots or blood).<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Hearing aid induction loops<\/h4><div><p>This is an assisted listening system for hearing aid users. The loop uses a microphone and transmits sound that can be picked up by a hearing aid on the \u2018T\u2019 setting. An induction loop can be a portable unit, or a fixed system where a copper wire encircles a room or area.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Irish Sign Language<\/h4><div><p>Irish Sign Language (ISL) is a visual language used by the Deaf community in Ireland. ISL uses hand shapes, body movements, facial expressions and mouth shapes to communicate. It has its own grammar and structure which is not the same as spoken English.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Large print<\/h4><div><p>Large print is defined by the RNIB as being 16pt Arial or bigger. You should not refer to a document as being large print unless it conforms with this standard. Large print documents should also conform to other clear print guidelines concerning layout, use of fonts and images.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>QR code<\/h4><div><p>A quick response (QR) code is a type of barcode that links to digital content when scanned with a mobile device.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Relaxed events<\/h4><div><p>A performance, presentation or event that offers a warm welcome to anyone who needs to move, make noise or come and go. Often have adjustments to make them more accessible for people with sensory sensitivities (for example, lower sound levels, removal of very bright, intense or flashing lighting, low lighting left on in audience spaces, an introduction explaining what to expect).<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Sensory map<\/h4><div><p>This is a simple, clear map of an event space or venue that highlights important information about the sensory environment. For example, it might show louder and quieter areas, busy areas, places with strong smells (such as food smells), calm spaces and areas with bright light or darkness. It might also show where there are things you can touch or places where you can move your body.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Sign language interpreted<\/h4><div><p><span class=\"NormalTextRun SCXW22721604 BCX0\" data-ccp-charstyle=\"normaltextrun\" data-ccp-charstyle-defn=\"{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Aptos&quot;,469777842,&quot;Arial&quot;,469777843,&quot;Aptos&quot;,469777844,&quot;Aptos&quot;,201341986,&quot;1&quot;,469769226,&quot;Aptos,Arial&quot;,268442635,&quot;24&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}\">A translation of the spoken and sound elements of an experience to British or Irish Sign Language.\u00a0<\/span><span class=\"NormalTextRun SCXW22721604 BCX0\" data-ccp-charstyle=\"normaltextrun\">It c<\/span><span class=\"NormalTextRun SCXW22721604 BCX0\" data-ccp-charstyle=\"normaltextrun\">an be delivered by a sign language interpreter\u00a0<\/span><span class=\"NormalTextRun SCXW22721604 BCX0\" data-ccp-charstyle=\"normaltextrun\">located<\/span><span class=\"NormalTextRun SCXW22721604 BCX0\" data-ccp-charstyle=\"normaltextrun\">\u00a0apart from the main action (for example at the side of the stage, on a separate screen, on video accessed by QR code signage) or by signing character(s) or presenters embedded in the main action or overlaid on a video.<\/span><\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Sign language interpreters<\/h4><div><p>Sign language interpretation is translation of the spoken and sound elements of an experience to British or Irish Sign Language. It can be delivered by a sign language interpreter located apart from the main action (for example at the side of the stage, on a separate screen, on video accessed by QR code signage) or by signing character(s) or presenters embedded in the main action or overlaid on a video.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Sonic story<\/h4><div><p>This is a diagram or picture that shows the sound journey through a creative or cultural experience. It often looks like a sound wave, with spikes showing the loud parts of the experience and dips showing the quiet parts.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Step-free<\/h4><div><p>When lifts or ramps are used to move between different areas due to stepped access through a space.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Touch tour<\/h4><div><p>This is an opportunity for blind and low-vision audiences to engage with an experience by exploring tactile elements. For example, the set, costumes, and props of a play, or objects in a museum or gallery. Touch tours can also involve meeting performers to help audiences link voices to characters or explore choreography. They can also include insights about the technical elements of a production, for example, how lighting design has been used to create a specific mood.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Visual guides<\/h4><div><p>This is a simple, clear document that uses words, pictures and icons to help people understand what to expect at an event, navigate around a space, or understand an idea or a process. Also known as a visual story.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div id=\"learning_resources\" class=\"wp-block-ace-standard-learning-resources standard-content  show\"><h3>Learning Resources<\/h3><div class=\"links-on-newtab-text\"><\/div>\n<h4 class=\"wp-block-ace-heading\"><strong>General<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/attitudeiseverything.org.uk\/industry\/live-events-access-charter\/\">Attitude is Everything: Live Events Access Charter: Sensory Access Unit<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/attitudeiseverything.org.uk\/industry\/welcoming-disabled-audiences\/access-starts-online\/\">Attitude is Everything: Access Starts Online<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.indigo-ltd.com\/share\/hot-topic\/access-culture\">Indigo: Access Culture<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Sound, Lighting and Special Effects<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/attitudeiseverything.org.uk\/industry\/live-events-access-charter\/\">Attitude is Everything: Live Events Access Charter: Sound, Lighting and Special Effects Design Unit<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.epilepsy.org.uk\/info\/seizure-triggers\/photosensitive-epilepsy\">Epilepsy UK: Photosensitive Epilepsy<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Content Warnings<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/graeae.org\/resource\/content-warnings-vital-access-tools\/\">Graeae Theatre Company: Content Warnings: Vital Access Tools<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/wholepicturetoolkit.org.uk\/in-production\/work-well-with-vulnerable-contributors-and-sensitive-content\/trigger-warning-guidance-and-sample-wording\/\">Whole Picture Toolkit: Trigger Warning Guidance and Sample Wording<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.thestage.co.uk\/opinion\/content-warnings-are-not-spoilers-they-are-an-access-requirement-andrew-miller-all-in\" target=\"_blank\" rel=\"noreferrer noopener\">Andrew Miller: Content warnings are not spoilers \u2013 they are an access requirement<\/a>&nbsp;<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"skills_development\" class=\"wp-block-ace-standard-skills-development standard-skills-development standard-content hide\"><h3>Support and skills development<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\t<div id=\"linked_standards\" class=\"wp-block page-links wp-block-ace-linked-standards \">\n\t\t\t<h3 class=\"block-title\">\n\t\t\t\tLinked Standards\t\t\t<\/h3>\n\t\t\t\t\t\t<div class='flex flex_50 link_blocks'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Person holding a large print guide titled &quot;Leeds Gallery 3rd quarter&quot; in a museum setting.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"5846\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4597\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4597\">Person holding a large print guide titled &#8220;Leeds Gallery 3rd quarter&#8221; in a museum setting.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 1.02 Information Formats<\/h4>\n\t\t\t\t\t\t\t\t<p>Information materials are routinely accessible.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-20-Folded-wheelchair-in-corridor-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A black manual wheelchair is folded and placed against a white wall in a corridor.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-20-Folded-wheelchair-in-corridor-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-20-Folded-wheelchair-in-corridor-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-20-Folded-wheelchair-in-corridor-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-20-Folded-wheelchair-in-corridor-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-20-Folded-wheelchair-in-corridor-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6341\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4605\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4605\">A black manual wheelchair is folded and placed against a white wall in a corridor.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 2.05 Assistive Aids and Equipment<\/h4>\n\t\t\t\t\t\t\t\t<p>Provide a range of assistive aids and equipment for a range of access needs, appropriate to the environment and experience on offer at your venue. Communicate what is on offer and how to reserve it if needed.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/themes\/ace\/assets\/fallback.jpeg\" alt=\"Placeholder image\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"0\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4549\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4549\">Placeholder image<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>DC 1.03 Getting in Touch<\/h4>\n\t\t\t\t\t\t\t\t<p>Communicate your accessibility information clearly and provide a variety of accessible ways to get in touch with you.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/themes\/ace\/assets\/fallback.jpeg\" alt=\"Placeholder image\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"0\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4547\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4547\">Placeholder image<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>DC 1.01 Access Information Pages<\/h4>\n\t\t\t\t\t\t\t\t<p>Create an access information page that gives clear, practical information in a range of formats to help people understand the accessibility of your venue or event.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/themes\/ace\/assets\/fallback.jpeg\" alt=\"Placeholder image\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"0\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4563\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4563\">Placeholder image<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>DC 4.05 Icons and Symbols<\/h4>\n\t\t\t\t\t\t\t\t<p>Use recognisable, simple, accessible and consistent icons or symbols that convey information quickly to help people understand information and to support written text.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/themes\/ace\/assets\/fallback.jpeg\" alt=\"Placeholder image\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"0\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4565\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4565\">Placeholder image<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>DC 5.01 Emails and Newsletters<\/h4>\n\t\t\t\t\t\t\t\t<p>Create emails that are clear, accessible, and easy to navigate with readable layouts, descriptive links, alt text for images, and options for alternative formats.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-2124-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A wheelchair user is in front of a large screen, wearing headphones.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-2124-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-2124-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-2124-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-2124-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-2124-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"5453\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4633\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4633\">A wheelchair user is in front of a large screen, wearing headphones.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CCE 4.01 Event Planning<\/h4>\n\t\t\t\t\t\t\t\t<p>Consider accessibility from the beginning of the planning process, have a clear access plan for your event and know who is responsible for each element.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6291-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Museum signage for a exhibition celebrating the diversity of sport in Leeds.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6291-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6291-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6291-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6291-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6291-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"5648\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4636\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4636\">Museum signage for a exhibition celebrating the diversity of sport in Leeds.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CCE 4.03 Audience Provisions<\/h4>\n\t\t\t\t\t\t\t\t<p>Provide a range of accessible provision that meets audience needs and gives people genuine choice. Use creative approaches and integrate access provisions into experiences wherever possible.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\t<div id=\"references\" class=\"wp_block references wp-block-ace-standard-references \">\n\t\t<h3 class=\"block-title\">\n\t\t\tReferences\t\t<\/h3>\n\n\t\t<div class=\"links-on-newtab-text\"><\/div>\n\t\t<ol class=\"references-list\">\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Attitude is Everything. (2016) Access Starts Online [online] Available at: <a href=\"https:\/\/attitudeiseverything.org.uk\/industry\/welcoming-disabled-audiences\/access-starts-online\/\">Access Starts Online<\/a> [Accessed 17th June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Attitude is Everything. (2025) Sensory Access Module. In: Learn\u202fAttitude\u202fIs\u202fEverything [Online]. Available at: <a href=\"https:\/\/learn.attitudeiseverything.org.uk\/mod\/page\/view.php?id=346\">Attitude is Everything sensory access module<\/a> [Accessed: 2 August 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Attitude is Everything (n.d.), Live Events Access Charter: Sound, Lighting and Special Effects Design Unit [online] Available at: <a href=\"https:\/\/attitudeiseverything.org.uk\/industry\/live-events-access-charter\/\">Attitude is Everything Live Events Access Charter<\/a> [Accessed 04 June 2025] This can be accessed by signing up to the Live Events Access Charter.<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Epilepsy UK (n.d.) Photosensitive Epilepsy [online] Available at: <a href=\"https:\/\/www.epilepsy.org.uk\/info\/seizure-triggers\/photosensitive-epilepsy\">Photosensitive Epilepsy guidance<\/a> [Accessed 04 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Graeae Theatre Company (n.d.), Content Warnings: Vital Access Tools [online] Available at: <a href=\"https:\/\/graeae.org\/resource\/content-warnings-vital-access-tools\/\">Content warnings guidance<\/a> [Accessed 04 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Indigo (n.d.) Access Culture [online] Available at: <a href=\"https:\/\/www.indigo-ltd.com\/share\/hot-topic\/access-culture\">Access culture<\/a> [Accessed 13 August 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Miller, Andrew (2024) Content warnings are not spoilers \u2013 they are an access requirement. The Stage, 20 February. Available at <a href=\"https:\/\/www.thestage.co.uk\/opinion\/content-warnings-are-not-spoilers-they-are-an-access-requirement-andrew-miller-all-in\">The Stage: Content warnings are not spoilers<\/a><\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Whole Picture Toolkit (n.d.), Trigger Warning Guidance and Sample Wording [online] Available at: <a href=\"https:\/\/wholepicturetoolkit.org.uk\/in-production\/work-well-with-vulnerable-contributors-and-sensitive-content\/trigger-warning-guidance-and-sample-wording\/\">Trigger warning guidance<\/a> [Accessed 04 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t<\/ol>\n\t<\/div> \n<\/div><aside class=\"sidebar flex-item\"><h3>CS 1.03 Pre-Event Access Information<\/h3><nav class=\"sub-nav\"><ul><li><a href=\"#overview\">Overview (Back to top)<\/a><\/li><li><a href=\"#examples\">Practical examples<\/a><\/li><li><a href=\"#key_considerations\">Key considerations<\/a><\/li><li><a href=\"#definitions_list\">Definitions and acronyms<\/a><\/li><li><a href=\"#learning_resources\">Learning Resources<\/a><\/li><li><a href=\"#linked_standards\">Linked Standards<\/a><\/li><li><a href=\"#references\">References<\/a><\/li><\/ul><\/nav><div class=\"hide fixed scroll_menu\" aria-live=\"polite\"><h3>CS 1.03 Pre-Event Access Information<\/h3><ul><li><a href=\"#overview\">Overview (Back to top)<\/a><\/li><li><a href=\"#examples\">Practical examples<\/a><\/li><li><a href=\"#key_considerations\">Key considerations<\/a><\/li><li><a href=\"#definitions_list\">Definitions and acronyms<\/a><\/li><li><a href=\"#learning_resources\">Learning Resources<\/a><\/li><li><a href=\"#linked_standards\">Linked Standards<\/a><\/li><li><a href=\"#references\">References<\/a><\/li><\/ul><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Customer Service 1.03 Pre-Event Access Information\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/\" class=\"return_link\">Back to Customer Service<\/a><\/div><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Customer Service 1.03 Pre-Event Access Information\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/\" class=\"return_link\">Back to Customer Service<\/a><\/aside><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":5904,"parent":3666,"menu_order":3,"template":"","class_list":["post-4598","standard","type-standard","status-publish","has-post-thumbnail","hentry"],"acf":{"short_description":"Provide relevant access information in a timely way, well before booking or on-sale goes live, so that everyone can choose and book knowing that their access needs will be met.","make_visible_to_taster_account":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pre-Event Access Information - All In<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/planning-a-visit\/pre-event-access-information\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pre-Event Access Information - All In\" \/>\n<meta property=\"og:url\" content=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/planning-a-visit\/pre-event-access-information\/\" \/>\n<meta property=\"og:site_name\" content=\"All In\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-19T23:20:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6129-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/allin.online\\\/gd-gb\\\/standard\\\/customer-service\\\/planning-a-visit\\\/pre-event-access-information\\\/\",\"url\":\"https:\\\/\\\/allin.online\\\/gd-gb\\\/standard\\\/customer-service\\\/planning-a-visit\\\/pre-event-access-information\\\/\",\"name\":\"Pre-Event Access Information - 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