{"id":4546,"date":"2025-11-13T09:59:06","date_gmt":"2025-11-13T09:59:06","guid":{"rendered":"https:\/\/allin.online\/?post_type=standard&#038;p=4546"},"modified":"2026-10-14T13:16:26","modified_gmt":"2026-10-14T13:16:26","slug":"ticketing-and-reception","status":"publish","type":"standard","link":"https:\/\/allin.online\/gd-gb\/standard\/built-environment\/entry-and-exit-routes\/ticketing-and-reception\/","title":{"rendered":"Ticketing and Reception"},"content":{"rendered":"\n<div class=\"wp-block-ace-standard-fixed-content flex content-content bg_white padding indent two-column\"><div class=\"content_wrapper\"><h3 id=\"page_sub_nav\" class=\"mobile_only\">BE 2.03 Ticketing and Reception<\/h3><select aria-labelledby=\"page_sub_nav\" class=\"mobile_only\" id=\"nav_select\"><option value=\"#overview\">Overview<\/option><option value=\"#examples\">Practical example<\/option><option value=\"#key_considerations\">Key considerations<\/option><option value=\"#definitions_list\">Definitions and acronyms<\/option><option value=\"#learning_resources\">Learning resources<\/option><option value=\"#linked_standards\">Linked Standards<\/option><option value=\"#references\">References<\/option><\/select><div class=\"action_links mobile_only\"><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Built Environment 2.03 Ticketing and Reception\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/gd-gb\/standard\/built-environment\/\" class=\"return_link\">Back to Built Environment<\/a><\/div>\n<div id=\"overview\" class=\"wp-block-ace-standard-overview standard-content\"><h3>Overview<\/h3>\n<p class=\"wp-block-paragraph\">It\u2019s&nbsp;essential&nbsp;that your&nbsp;reception and&nbsp;ticketing area is accessible and welcoming.&nbsp;This is&nbsp;where your visitors will form their first impression of how accessible their visit will be.&nbsp;Experiencing poor access or difficulty communicating here might put someone off staying or making a return visit.&nbsp;Having the right access provision at ticketing and reception locations ensures that visitors receive a warm and reassuring welcome in creative and cultural spaces.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Standards for accessible ticketing and reception areas follow key specifications from&nbsp;<span title=\"BS8300\" data-definition-name=\"BS8300\" data-definition=\"bs8300\" data-definition-id=\"3603\" class=\"ace-definition-inserter\"><\/span>,&nbsp;<span title=\"Approved Document M ADM\" data-definition-name=\"Approved Document M ADM\" data-definition=\"approved-document-m-adm\" data-definition-id=\"3602\" class=\"ace-definition-inserter\"><\/span>, and <span title=\"Technical Guidance Document M (TGD M)\" data-definition-name=\"Technical Guidance Document M (TGD M)\" data-definition=\"technical-guidance-document-m-tgd-m\" data-definition-id=\"8602\" class=\"ace-definition-inserter\"><\/span>. They are grounded in important user design principles to ensure that:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>people&nbsp;can easily&nbsp;identify&nbsp;your reception or ticketing location from the entrance<\/li>\n\n\n\n<li>people know that access provisions like a&nbsp;<span data-definition=\"hearing-aid-induction-loop\" data-definition-id=\"4386\" title=\"Hearing aid induction loop\" data-definition-name=\"Hearing aid induction loop\" class=\"ace-definition-inserter\"><\/span>&nbsp;are available to use here&nbsp;<\/li>\n\n\n\n<li>wheelchair users can approach and use the area easily&nbsp;<\/li>\n\n\n\n<li>everyone can communicate effectively and carry out the transactions they need&nbsp;<\/li>\n\n\n\n<li>any&nbsp;cloakrooms&nbsp;available&nbsp;have a&nbsp;lowered counter&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This Standard focuses on physical access. For more information on using your&nbsp;ticketing and&nbsp;reception areas effectively, as well as other points of customer interaction,&nbsp;refer to&nbsp;<a href=\"https:\/\/allin.online\/standard\/customer-service\/during-a-visit\/customer-service-points\/\">Customer Service 2.03 Customer Service Points<\/a>.&nbsp;<\/p>\n<\/div>\n\n\n\n<div id=\"examples\" class=\"wp-block-ace-standard-examples bg_grey inner-padding standard-examples\"><h3>Practical example<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<div class=\"wp-block-ace-standard-example standard-example\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-image content-image alt-block\"><figure class=\"fill block-image alt-block\"><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-36-scaled.jpg\" alt=\" A box office counter with clear access and a wide lowered counter with knee recess. Evenly lit with non-reflective surfaces\"\/><button class=\"toggle_modal\" aria-controls=\"lightbox_5680\" aria-expanded=\"false\" data-modal_id=\"lightbox_5680\"><span class=\"screen-reader-text\">Zoom into the image<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.999\" height=\"31.994\"><g fill=\"#fff\"><path d=\"M13.648 27.287a13.579 13.579 0 0 0 8.168-2.718l7.425 7.425 2.758-2.758-7.425-7.425a13.644 13.644 0 1 0-10.925 5.477Zm0-23.389a9.748 9.748 0 1 1-6.89 2.855 9.737 9.737 0 0 1 6.89-2.853Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1776\"><\/path><path d=\"M11.701 19.49h3.9v-3.894h3.9v-3.9h-3.9v-3.9h-3.9v3.9h-3.9v3.9h3.9Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1777\"><\/path><\/g><\/svg><\/button><div class=\"alt_block\"><button class=\"alt_trigger\" aria-label=\"Eile\">Eile<\/button><div class=\"alt_modal\" id=\"image_block_5680\" role=\"dialog\" aria-label=\"Alt text\" aria-describedby=\"desc_image_block_5680\"><p id=\"desc_image_block_5680\"> A box office counter with clear access and a wide lowered counter with knee recess. Evenly lit with non-reflective surfaces<\/p><button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Eile<\/span><\/button><\/div><\/div><div id=\"lightbox_5680\" class=\"lightbox modal\" aria-hidden=\"true\" tabindex=\"-1\"><div class=\"lightbox-content\"><button class=\"close\" aria-controls=\"lightbox_5680\"><span class=\"screen-reader-text\">Close zoomed image<\/span>\u00d7<\/button><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-36-scaled.jpg\" alt=\" A box office counter with clear access and a wide lowered counter with knee recess. Evenly lit with non-reflective surfaces\"\/><\/div><\/div><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-content-blocks border-top\">\n<div class=\"wp-block-ace-intro content-intro\"><p><strong>Image description:<\/strong> This Box Office counter has plenty of clear space in front.&nbsp;It\u2019s&nbsp;away from the entrance, reducing outside noise, yet easy to spot upon arrival.&nbsp;There\u2019s&nbsp;a wide, lowered section with a knee recess for wheelchair users. The wall behind the desk&nbsp;isn\u2019t&nbsp;reflective, and the lighting is even. This setup makes it easier to lip-read or follow sign language here.<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"key_considerations\" class=\"wp-block-ace-standard-key-considerations standard-key-considerations standard-content\"><h3>Key considerations<\/h3>\n<h4 class=\"wp-block-ace-heading\"><strong>Location<\/strong>&nbsp;<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ticketing and&nbsp;reception areas should be easy to find when you arrive at the entrance.&nbsp;They can be positioned away from main doors if&nbsp;there\u2019s&nbsp;a risk of outside noise making communication difficult. However, they&nbsp;should be clearly signed&nbsp;so people know where to go when they&nbsp;arrive.&nbsp;For more details about accessible signs and wayfinding, refer to&nbsp;<a href=\"https:\/\/allin.online\/standard\/built-environment\/moving-around\/signage-and-wayfinding\/\">Built Environment 3.01&nbsp;Signage and Wayfinding<\/a>.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Lighting and environment<\/strong>&nbsp;<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ticketing and reception areas should be well-lit with good visual contrast. But avoid having a glazed screen in front of the desk, bright lighting, or reflective surfaces behind it. These can make lip-reading or following sign language difficult.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Keep the area around the desk free of clutter and avoid using bold or busy patterns for decoration. This includes the wall behind the desk. Clutter and patterns can cause sensory overload for some people, and be a distraction for people who lip-read or sign to communicate. Identify a quiet area where staff can have conversations with customers if this is difficult to do at the reception desk.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Design specifications<\/strong>&nbsp;<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The route to the desk and the space in front of it should be clear so it\u2019s easy to approach and manoeuvre. There should be 1800mm by 1800mm of clear floor space in front of the desk as you approach. See <a href=\"https:\/\/allin.online\/standard\/built-environment\/food-drink-and-retail\/counters\/\" data-type=\"standard\" data-id=\"4593\">Built Environment 6.01 Counters<\/a> for more guidance on this.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The flooring around the desk should be non-slip, with <span title=\"Level access\" data-definition-name=\"Level access\" data-definition=\"level-access\" data-definition-id=\"4203\" class=\"ace-definition-inserter\"><\/span> to the counter.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Counters<\/strong>&nbsp;<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">There should be a lowered counter section at least 1800mm wide, with a surface no higher than 760mm from the floor. This section should have&nbsp;a&nbsp;knee space of no less than 700mm to the floor underneath, and be 500mm deep.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure that the front edge of the work surface or counter slopes gently upward.&nbsp;This is&nbsp;to make it&nbsp;easier for people with limited dexterity to grip and pick up coins or tickets.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Provide a standing height section between 950mm and 1100mm high, or provide a seating option.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more details about counter design, refer to&nbsp;<a href=\"https:\/\/allin.online\/standard\/built-environment\/food-drink-and-retail\/counters\/\">Built Environment 6.01&nbsp;Counters<\/a>.&nbsp;&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Queuing<\/strong>&nbsp;<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If you use crowd-control barriers to create a queue that snakes around corners, be aware this may cause an access barrier for many, including wheelchair users. Ensure there is enough space for turning circles at corners. Many manual wheelchair users will be able to turn in a space of 1500mm, but some larger powerchairs will need a larger turning circle of 2420mm. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">More generous queuing lanes and corners will also support people with heightened touch sensitivity, those with assistance dogs, and those with children in push chairs, among many others. If your queue area does not have the space for accessible turning circles, provide a separate queuing route for those who may need this.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As&nbsp;outlined&nbsp;in&nbsp;<a href=\"https:\/\/allin.online\/standard\/customer-service\/during-a-visit\/security\/\">Customer Service 2.02 Security<\/a>, any queuing system should offer a \u2018queue jump\u2019 for disabled people if necessary. Physical signage&nbsp;can also be helpful for this purpose.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">See also <a href=\"https:\/\/allin.online\/standard\/built-environment\/arrivals\/accessible-approaches\/\" data-type=\"standard\" data-id=\"4544\">Built Environment 1.04 Accessible Approaches<\/a> for guidance on accessible queueing at live events. <\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Hearing&nbsp;aid&nbsp;induction&nbsp;loop&nbsp;<\/strong>&nbsp;<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ticketing and&nbsp;reception locations should be fitted with a&nbsp;<span title=\"Hearing aid induction loop\" data-definition-name=\"Hearing aid induction loop\" data-definition=\"hearing-aid-induction-loop\" data-definition-id=\"4386\" class=\"ace-definition-inserter\"><\/span>&nbsp;to support communication.&nbsp;At least one&nbsp;induction&nbsp;loop position should also be accessible for wheelchair users.&nbsp;There should be clear signage (with the \u2018T\u2019 symbol) showing that a hearing aid induction loop is available.&nbsp;This should be visible&nbsp;from the entrance.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your staff should be aware of what the hearing aid induction loop&nbsp;is and how to use it. Your induction loops should be tested&nbsp;regularly using an induction loop receiver. These tests, along with any visitor complaints,&nbsp;should be recorded in the system logbook. Your induction loop should be inspected annually&nbsp;by an&nbsp;accredited <span data-definition=\"hearing-loop-assessor\" title=\"Hearing loop assessor\" data-definition-name=\"Hearing loop assessor\" data-definition-id=\"8698\" class=\"ace-definition-inserter\"><\/span>.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Sign language interpreting services<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Consider offering a sign language interpreting service, especially if you don\u2019t have sign language users among your staff. Place clear signage showing how visitors can access the interpreting service.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Cloakroom&nbsp;access<\/strong>&nbsp;<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If your venue has a cloakroom, make sure this can be accessed by disabled people. The route to the cloakroom counter and the space in front of it should be clear so it\u2019s easy to approach. There should be clear space in front of the counter, at least 1200mm deep. There should be a lowered counter section at least 1800mm wide, with a surface no higher than 760mm from the floor. This section should have knee space underneath of no less than 700mm from the floor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any&nbsp;queuing system, including for a cloakroom, should also offer a \u2018queue jump\u2019 for disabled people if needed, and it can be helpful to have physical signage for this.&nbsp;&nbsp;<\/p>\n<\/div>\n\n\n\n<div id=\"specification_table\" class=\"wp-block-ace-specification-table bg_white specification_table hide\"><h3>Standard &#8211; specifications<\/h3><div class=\"bg_grey inner-padding\"><table class=\"specification-table\"><tbody><\/tbody><\/table><\/div><\/div>\n\n\n\n<div id=\"influencing_accessible_practice\" class=\"wp-block-ace-standard-influencing-accessible-practice standard-influencing-accessible-practice standard-content hide\"><h3>Influencing accessible practice<\/h3>\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div id=\"definitions_list\" class=\"wp-block-ace-definitions-list bg_white\"><h3>Definitions and acronyms<\/h3><div class=\"ace-definitions-list bg_grey inner-padding\"><div class=\"ace-definition-item\"><h4>Approved Document M (ADM)<\/h4><div><p>This refers to \u201cApproved Document M: Access to and use of buildings, Vol 2\u201d. It is sometimes known as Part M and is the main building regulation in England to ensure that people can access and use buildings and their facilities.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>BS8300<\/h4><div><p>This refers to \u201cBS 8300:2018 Design of an accessible and inclusive built environment\u201d. It is a code of practice provided by the British Standards Institute. Whereas ADM is part of building regulations, BS8300 is a standard of best practice.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Hearing aid induction loop<\/h4><div><p>This is an assisted listening system for hearing aid users. The loop uses a microphone and transmits sound that can be picked up by a hearing aid on the \u2018T\u2019 setting. An induction loop can be a portable unit, or a fixed system where a copper wire encircles a room or area.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Hearing loop assessor<\/h4><div><p>A Hearing loop assessor is a professional who tests and assesses hearing loops. You can find an accredited assessor through the <a href=\"https:\/\/iscve.org.uk\/resources\/hearing-loop-assessment-scheme\/\">Hearing Loop Assessment Scheme<\/a>.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Level access<\/h4><div><p><span class=\"NormalTextRun SCXW172316823 BCX0\" data-ccp-charstyle=\"normaltextrun\" data-ccp-charstyle-defn=\"{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Aptos&quot;,469777842,&quot;Arial&quot;,469777843,&quot;Aptos&quot;,469777844,&quot;Aptos&quot;,201341986,&quot;1&quot;,469769226,&quot;Aptos,Arial&quot;,268442635,&quot;22&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}\">Flat access, not stepped or ramped, defined as 1:60 gradient or les<\/span><span class=\"NormalTextRun SCXW172316823 BCX0\" data-ccp-charstyle=\"normaltextrun\">s.<\/span><\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Technical Guidance Document M (TGD M)<\/h4><div><p>Refers to \u2018<a href=\"https:\/\/www.gov.ie\/en\/department-of-housing-local-government-and-heritage\/publications\/technical-guidance-document-m-access-and-use\/\">Technical Guidance Document M (Ireland) Access and Use<\/a>\u2019, helping to ensure that people can access buildings and their facilities.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div id=\"learning_resources\" class=\"wp-block-ace-standard-learning-resources standard-content\"><h3>Learning resources<\/h3><div class=\"links-on-newtab-text\"><\/div>\n<h4 class=\"wp-block-ace-heading\">England<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/assets.publishing.service.gov.uk\/media\/66f6c5eec71e42688b65ee11\/ADM__V2_with_2024_amendments.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Approved Document M (ADM)<\/a>\u202f\n<ul class=\"wp-block-list\">\n<li>Page 29, Section 3.3&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Wales<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.gov.wales\/sites\/default\/files\/publications\/2019-05\/building-regulations-guidance-part-m-access-to-and-use-of-buildings.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Approved Document M (ADM) Wales<\/a>\u202f&nbsp;\n<ul class=\"wp-block-list\">\n<li>Page 42, Section 3.3&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Scotland<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.gov.scot\/binaries\/content\/documents\/govscot\/publications\/advice-and-guidance\/2024\/11\/building-standards-technical-handbook-january-2025-non-domestic\/documents\/building-standards-technical-handbook-january-2025-non-domestic\/building-standards-technical-handbook-january-2025-non-domestic\/govscot%3Adocument\/Building%2BStandards%2B-%2BCore%2BDocuments%2B-%2BNon-domestic%2BTechnical%2BHandbook%2B-%2BJanuary%2B2025%2B-%2BFor%2BPublication.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Non-Domestic Technical Handbook (Scotland)<\/a>\u202f\n<ul class=\"wp-block-list\">\n<li>Page 387, Section 4.2.10<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Northern Ireland<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.buildingcontrol-ni.com\/assets\/pdf\/TechnicalBookletR2012.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Technical Booklet R (Northern Ireland)<\/a>\u202f\n<ul class=\"wp-block-list\">\n<li>Page 35, Section 5.2 &#8211; 5.4&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Ireland<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.gov.ie\/en\/department-of-housing-local-government-and-heritage\/publications\/technical-guidance-document-m-access-and-use\/\" target=\"_blank\" rel=\"noreferrer noopener\">Technical Guidance Document M (TGD M) 2022<\/a>&nbsp;\n<ul class=\"wp-block-list\">\n<li>Page 61-62, Section 1.3.3.1 (route, dimensions and induction loop)&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\">More resources<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.thenbs.com\/PublicationIndex\/documents\/details?Pub=BSI&amp;DocID=320547\" target=\"_blank\" rel=\"noreferrer noopener\">BS8300 &#8211; Part 2<\/a>\u202f(BSI standards can be\u202fpurchased\u202fonline. Reference copies are available at local libraries)\u202f\n<ul class=\"wp-block-list\">\n<li>Page 31, Section 8.6.3&nbsp;<\/li>\n\n\n\n<li>Page 54, Section 11.4, use of pattern<\/li>\n\n\n\n<li>Pages 61-62, Section 13.2 and 13.3&nbsp;<\/li>\n\n\n\n<li>Pages 81-86, Section 16&nbsp;<\/li>\n\n\n\n<li>Pages 181-183, Annex D&nbsp;<\/li>\n\n\n\n<li>Diagram 21 (page 83)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/www.bsigroup.com\/en-IE\/insights-and-media\/insights\/brochures\/pas-6463-design-for-the-mind-neurodiversity-and-the-built-environment\/\">PAS 6463:2022 Design for the mind \u2013 Neurodiversity and the built environment<\/a>\n<ul class=\"wp-block-list\">\n<li>Page 15, Section 5.2.2, spatial considerations&nbsp;<\/li>\n\n\n\n<li>Page 45, Section 8.3&nbsp;<\/li>\n\n\n\n<li>Page 75, Section 12.4&nbsp;<\/li>\n\n\n\n<li>Page 75, section 12.4, use of pattern&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"skills_development\" class=\"wp-block-ace-standard-skills-development standard-skills-development standard-content hide\"><h3>Support and skills development<\/h3>\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\t<div id=\"linked_standards\" class=\"wp-block page-links wp-block-ace-linked-standards \">\n\t\t\t<h3 class=\"block-title\">\n\t\t\t\tLinked Standards\t\t\t<\/h3>\n\t\t\t\t\t\t<div class='flex flex_50 link_blocks'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6282-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"An accessible directional sign in a museum showing what facilities are on this level in clear, sans serif text with symbols.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6282-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6282-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6282-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6282-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6282-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"5812\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4579\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4579\">An accessible directional sign in a museum showing what facilities are on this level in clear, sans serif text with symbols.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>BE 3.01 Signage and Wayfinding<\/h4>\n\t\t\t\t\t\t\t\t<p>Use signage that has large high-contrast text with icons, Braille and tactile elements. <a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-25-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A visitor stands in front of a box office counter. A large sign shows that this is where to get tickets and information.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-25-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-25-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-25-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-25-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-25-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6501\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4593\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4593\">A visitor stands in front of a box office counter. A large sign shows that this is where to get tickets and information.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>BE 6.01 Counters<\/h4>\n\t\t\t\t\t\t\t\t<p>Design reception desks, box offices, checkouts and caf\u00e9s or bars that are easy to identify, suitable for both standing and seated visitors and equipped with hearing aid induction loop systems.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-283-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Wheelchair user receiving a drink across a lowered bar counter, with a poster for &#039;To Kill a Mockingbird&#039; visible on the wall behind.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-283-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-283-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-283-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-283-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-283-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6060\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4603\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4603\">Wheelchair user receiving a drink across a lowered bar counter, with a poster for &#8216;To Kill a Mockingbird&#8217; visible on the wall behind.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 2.03 Customer Service Points<\/h4>\n\t\t\t\t\t\t\t\t<p>Ensure that customer service points are welcoming, inclusive and support accessible communication so that people can order, pay and get information accessibly.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6437-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Display of replica Anglo-Saxon objects including a pot, a small container, and a knife on a wooden surface. There is a blue sign next to the objects which says \u2018please touch\u2019.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6437-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6437-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6437-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6437-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6437-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6050\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4602\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4602\">Display of replica Anglo-Saxon objects including a pot, a small container, and a knife on a wooden surface. There is a blue sign next to the objects which says \u2018please touch\u2019.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 2.02 Security<\/h4>\n\t\t\t\t\t\t\t\t<p>Ensure security procedures at entry points and throughout the venue are well communicated, respectful and accessible.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6102-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Gently sloped approach to a cinema entrance with handrails and seating.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6102-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6102-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6102-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6102-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6102-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"5398\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4544\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4544\">Gently sloped approach to a cinema entrance with handrails and seating.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>BE 1.04 Accessible Approaches<\/h4>\n\t\t\t\t\t\t\t\t<p>At your arrival point, make sure the entrance is easy to find, well-lit and with weather protection. Pathways should be wide, level, slip-resistant and have tactile paving where needed.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\t<div id=\"references\" class=\"wp_block references wp-block-ace-standard-references \">\n\t\t<h3 class=\"block-title\">\n\t\t\tReferences\t\t<\/h3>\n\n\t\t<div class=\"links-on-newtab-text\"><\/div>\n\t\t<ol class=\"references-list\">\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p><span class=\"TextRun SCXW240679425 BCX0\" lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW240679425 BCX0\">Access to and use of buildings, Approved <\/span><span class=\"NormalTextRun SCXW240679425 BCX0\">Document M <\/span><\/span><span class=\"TextRun SCXW240679425 BCX0\" lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW240679425 BCX0\">(2004 edition, incorporating 2010 amendments) [online] Available at: <\/span><\/span><a class=\"Hyperlink SCXW240679425 BCX0\" href=\"https:\/\/www.gov.wales\/sites\/default\/files\/publications\/2019-05\/building-regulations-guidance-part-m-access-to-and-use-of-buildings.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW240679425 BCX0\" lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW240679425 BCX0\" data-ccp-charstyle=\"Hyperlink\">Approved Document M (Wales)<\/span><\/span><\/a><span class=\"TextRun SCXW240679425 BCX0\" lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW240679425 BCX0\"> [Accessed 24 June 2025]<\/span><\/span><span class=\"EOP SCXW240679425 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p><span class=\"TextRun SCXW89917099 BCX0\" lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW89917099 BCX0\">Access to and use of buildings, Approved Document M, Volume 2, Buildings other than dwellings (<\/span><\/span><span class=\"TextRun SCXW89917099 BCX0\" lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW89917099 BCX0\">2015 edition, incorporating 2020 and 2024 amendments). Available at: <\/span><\/span><a class=\"Hyperlink SCXW89917099 BCX0\" href=\"https:\/\/assets.publishing.service.gov.uk\/media\/66f6c5eec71e42688b65ee11\/ADM__V2_with_2024_amendments.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW89917099 BCX0\" lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW89917099 BCX0\" data-ccp-charstyle=\"Hyperlink\">Approved Document Part M<\/span><\/span><\/a><span class=\"TextRun SCXW89917099 BCX0\" lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW89917099 BCX0\"> [Accessed 24 June 2025]<\/span><\/span><\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p><span class=\"TextRun SCXW131644791 BCX0\" lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW131644791 BCX0\">British Standards Institute, <\/span><\/span><span class=\"TextRun SCXW131644791 BCX0\" lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW131644791 BCX0\">BS8300-2:2018, Design of an accessible and inclusive built environment, Part 2: Buildings \u2013 Code of practice<\/span><\/span><span class=\"TextRun SCXW131644791 BCX0\" lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW131644791 BCX0\"> (2018). <\/span><\/span><span class=\"TextRun SCXW131644791 BCX0\" lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW131644791 BCX0\">BSI standards can be purchased online. Reference copies are availabl<\/span><span class=\"NormalTextRun SCXW131644791 BCX0\">e a<\/span><span class=\"NormalTextRun SCXW131644791 BCX0\">t local libraries.<\/span><\/span><span class=\"EOP SCXW131644791 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p><span class=\"TextRun SCXW126845061 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW126845061 BCX0\">British Standards Institute,\u00a0<\/span><\/span><span class=\"TextRun SCXW126845061 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW126845061 BCX0\">PAS 6463:2022 Design for the mind \u2013 Neurodiversity and the built environment\u00a0<\/span><\/span><span class=\"TextRun SCXW126845061 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW126845061 BCX0\">(2022). Available at:\u00a0<\/span><\/span><a class=\"Hyperlink SCXW126845061 BCX0\" href=\"https:\/\/www.bsigroup.com\/en-GB\/insights-and-media\/insights\/brochures\/pas-6463-design-for-the-mind-neurodiversity-and-the-built-environment\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW126845061 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW126845061 BCX0\" data-ccp-charstyle=\"Hyperlink\">PAS 6463<\/span><\/span><\/a><span class=\"TextRun SCXW126845061 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW126845061 BCX0\">\u00a0[Accessed 17<\/span><\/span><span class=\"TextRun SCXW126845061 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun Superscript SCXW126845061 BCX0\" data-fontsize=\"12\">th<\/span><\/span><span class=\"TextRun SCXW126845061 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW126845061 BCX0\">\u00a0June 2025]<\/span><\/span><span class=\"EOP SCXW126845061 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<\/li>\n\t\t\t\t\t<\/ol>\n\t<\/div> \n<\/div><aside class=\"sidebar flex-item\"><h3>BE 2.03 Ticketing and Reception<\/h3><nav class=\"sub-nav\"><ul><li><a href=\"#overview\">Overview (Back to top)<\/a><\/li><li><a href=\"#examples\">Practical example<\/a><\/li><li><a href=\"#key_considerations\">Key considerations<\/a><\/li><li><a href=\"#definitions_list\">Definitions and acronyms<\/a><\/li><li><a href=\"#learning_resources\">Learning resources<\/a><\/li><li><a href=\"#linked_standards\">Linked Standards<\/a><\/li><li><a href=\"#references\">References<\/a><\/li><\/ul><\/nav><div class=\"hide fixed scroll_menu\" aria-live=\"polite\"><h3>BE 2.03 Ticketing and Reception<\/h3><ul><li><a href=\"#overview\">Overview (Back to top)<\/a><\/li><li><a href=\"#examples\">Practical example<\/a><\/li><li><a href=\"#key_considerations\">Key considerations<\/a><\/li><li><a href=\"#definitions_list\">Definitions and acronyms<\/a><\/li><li><a href=\"#learning_resources\">Learning resources<\/a><\/li><li><a href=\"#linked_standards\">Linked Standards<\/a><\/li><li><a href=\"#references\">References<\/a><\/li><\/ul><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Built Environment 2.03 Ticketing and Reception\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/gd-gb\/standard\/built-environment\/\" class=\"return_link\">Back to Built Environment<\/a><\/div><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Built Environment 2.03 Ticketing and Reception\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/gd-gb\/standard\/built-environment\/\" class=\"return_link\">Back to Built Environment<\/a><\/aside><\/div>\n","protected":false},"featured_media":5680,"parent":3655,"menu_order":3,"template":"","class_list":["post-4546","standard","type-standard","status-publish","has-post-thumbnail","hentry"],"acf":{"short_description":"Ensure that visitors receive a warm and reassuring welcome. Provide lowered counters with an induction loop. Consider your audience journey and provide clear signage, queueing systems and appropriate lighting.","make_visible_to_taster_account":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ticketing and Reception - All In<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/allin.online\/gd-gb\/standard\/built-environment\/entry-and-exit-routes\/ticketing-and-reception\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticketing and Reception - All In\" \/>\n<meta property=\"og:url\" content=\"https:\/\/allin.online\/gd-gb\/standard\/built-environment\/entry-and-exit-routes\/ticketing-and-reception\/\" \/>\n<meta property=\"og:site_name\" content=\"All In\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-14T13:16:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-36-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/allin.online\\\/gd-gb\\\/standard\\\/built-environment\\\/entry-and-exit-routes\\\/ticketing-and-reception\\\/\",\"url\":\"https:\\\/\\\/allin.online\\\/gd-gb\\\/standard\\\/built-environment\\\/entry-and-exit-routes\\\/ticketing-and-reception\\\/\",\"name\":\"Ticketing and Reception - All In\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/allin.online\\\/gd-gb\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/allin.online\\\/gd-gb\\\/standard\\\/built-environment\\\/entry-and-exit-routes\\\/ticketing-and-reception\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/allin.online\\\/gd-gb\\\/standard\\\/built-environment\\\/entry-and-exit-routes\\\/ticketing-and-reception\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/allin.online\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/ACE-All-In-36-scaled.jpg\",\"datePublished\":\"2025-11-13T09:59:06+00:00\",\"dateModified\":\"2026-10-14T13:16:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/allin.online\\\/gd-gb\\\/standard\\\/built-environment\\\/entry-and-exit-routes\\\/ticketing-and-reception\\\/#breadcrumb\"},\"inLanguage\":\"gd-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/allin.online\\\/gd-gb\\\/standard\\\/built-environment\\\/entry-and-exit-routes\\\/ticketing-and-reception\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"gd-GB\",\"@id\":\"https:\\\/\\\/allin.online\\\/gd-gb\\\/standard\\\/built-environment\\\/entry-and-exit-routes\\\/ticketing-and-reception\\\/#primaryimage\",\"url\":\"https:\\\/\\\/allin.online\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/ACE-All-In-36-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/allin.online\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/ACE-All-In-36-scaled.jpg\",\"width\":2560,\"height\":1707,\"caption\":\"A box office counter with clear access and a wide lowered counter with knee recess. 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