{"id":3670,"date":"2025-09-04T06:59:40","date_gmt":"2025-09-04T06:59:40","guid":{"rendered":"https:\/\/allin.online\/?post_type=standard&#038;p=3670"},"modified":"2026-03-19T16:55:20","modified_gmt":"2026-03-19T16:55:20","slug":"401-training-and-skills-development","status":"publish","type":"standard","link":"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/continuous-improvement\/401-training-and-skills-development\/","title":{"rendered":"Training and Skills Development"},"content":{"rendered":"\n<div class=\"wp-block-ace-standard-fixed-content flex content-content bg_white padding indent two-column\"><div class=\"content_wrapper\"><h3 id=\"page_sub_nav\" class=\"mobile_only\">CS 4.01 Training and Skills Development<\/h3><select aria-labelledby=\"page_sub_nav\" class=\"mobile_only\" id=\"nav_select\"><option value=\"#overview\">Overview<\/option><option value=\"#examples\">Practical examples<\/option><option value=\"#key_considerations\">Key considerations for training<\/option><option value=\"#definitions_list\">Definitions and acronyms<\/option><option value=\"#learning_resources\">Learning resources<\/option><option value=\"#linked_standards\">Linked Standards<\/option><option value=\"#references\">External references<\/option><\/select><div class=\"action_links mobile_only\"><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Customer Service 4.01 Training and Skills Development\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/\" class=\"return_link\">Back to Customer Service<\/a><\/div>\n<div id=\"overview\" class=\"wp-block-ace-standard-overview standard-content\"><h3>Overview<\/h3>\n<p class=\"wp-block-paragraph\">A key part of effective accessibility is having a trained and confident team. Staff should be well-informed to offer excellent customer service. By investing in accessibility training, your organisation can anticipate and meet a range of access needs with confidence. This can have a significant and lasting positive impact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Trained staff help create a space where customers feel supported and can access services, products, or spaces. It is important to provide this training regularly and to include as many staff members as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Training and Skills Development Standard is based on effective practices learned from real-world experiences. It ensures that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>your staff feel confident in supporting visitors with access needs<\/li>\n\n\n\n<li>training happens regularly<\/li>\n\n\n\n<li>training is designed by people with lived experience of being deaf, disabled or neurodivergent<\/li>\n\n\n\n<li>training caters to different access needs<\/li>\n\n\n\n<li>training recognises that some people may experience barriers in more than one way, for example, because of their race, gender, or class<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">N.B. This Standard uses the term \u201caccessibility and disability equality training\u201d as the name for mandatory staff training. Some training providers call this \u201cdisability inclusion training\u201d or \u201cdisability awareness training\u201d. Ensure any training you source covers the areas outlined in this Standard.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For guidance on training related to your digital communications (including where it related to customer service), see <a href=\"https:\/\/allin.online\/standard\/digital-communications\/monitoring-and-continuous-improvement\/digital-accessibility-staff-training\/\">Digital Communications 6.01 Digital Accessibility Staff Training<\/a>.<\/p>\n<\/div>\n\n\n\n<div id=\"examples\" class=\"wp-block-ace-standard-examples bg_grey inner-padding standard-examples\"><h3>Practical examples<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<div class=\"wp-block-ace-standard-example standard-example\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-image content-image alt-block\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-content-blocks border-top\">\n<div class=\"wp-block-ace-intro content-intro\"><p><strong>Example<\/strong>: An organisation offers mandatory training on accessibility and disability awareness for its staff. The training is designed to be accessible for all participants. For instance, materials are provided in advance, a <span title=\"Sign language interpreter\" data-definition-name=\"Sign language interpreter\" data-definition=\"sign-language-interpreter-2\" class=\"ace-definition-inserter\"><\/span> is present, and regular breaks are scheduled. The trainers have personal experience of being deaf, disabled, or neurodivergent. After the initial training, shorter sessions are held to refresh and update knowledge. Staff can also access additional training relevant to their roles.<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-ace-standard-example standard-example\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-image content-image alt-block\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-content-blocks border-top\">\n<div class=\"wp-block-ace-intro content-intro\"><p><strong>Example<\/strong>: Customer service staff at a venue are doing basic sign language and deaf awareness training with their local <span title=\"Deaf club\" data-definition-name=\"Deaf club\" data-definition=\"deaf-club\" class=\"ace-definition-inserter\"><\/span>. They are learning basic vocabulary and phrases to support communicating with visitors. They\u2019ve even set up a sign language practice group in the venue so that people can maintain their skills.<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"key_considerations\" class=\"wp-block-ace-standard-key-considerations standard-key-considerations standard-content\"><h3>Key considerations for training<\/h3>\n<h4 class=\"wp-block-ace-heading\"><strong>Mandatory&nbsp;accessibility&nbsp;training<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-ace-image content-image alt-block\"><figure class=\"fill block-image alt-block\"><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-scaled.jpg\" alt=\"A group of people are seated around a table covered with papers, notebooks, and coffee cups.\"\/><button class=\"toggle_modal\" aria-controls=\"lightbox_6344\" aria-expanded=\"false\" data-modal_id=\"lightbox_6344\"><span class=\"screen-reader-text\">Zoom into the image<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.999\" height=\"31.994\"><g fill=\"#fff\"><path d=\"M13.648 27.287a13.579 13.579 0 0 0 8.168-2.718l7.425 7.425 2.758-2.758-7.425-7.425a13.644 13.644 0 1 0-10.925 5.477Zm0-23.389a9.748 9.748 0 1 1-6.89 2.855 9.737 9.737 0 0 1 6.89-2.853Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1776\"><\/path><path d=\"M11.701 19.49h3.9v-3.894h3.9v-3.9h-3.9v-3.9h-3.9v3.9h-3.9v3.9h3.9Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1777\"><\/path><\/g><\/svg><\/button><div class=\"alt_block\"><button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Alt<\/button><div class=\"alt_modal\" id=\"image_block_6344\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_image_block_6344\"><p id=\"desc_image_block_6344\">A group of people are seated around a table covered with papers, notebooks, and coffee cups.<\/p><button class=\"close\">Close <span class=\"screen-reader-text\">Image Description<\/span><\/button><\/div><\/div><div id=\"lightbox_6344\" class=\"lightbox modal\" aria-hidden=\"true\" tabindex=\"-1\"><div class=\"lightbox-content\"><button class=\"close\" aria-controls=\"lightbox_6344\"><span class=\"screen-reader-text\">Close zoomed image<\/span>\u00d7<\/button><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-scaled.jpg\" alt=\"A group of people are seated around a table covered with papers, notebooks, and coffee cups.\"\/><\/div><\/div><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Image description<\/strong>: A group of people sit around a table having a discussion. In the foreground, someone wearing a colourful jumper and a baseball cap looks thoughtful.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You should provide mandatory accessibility and disability equality training for all staff members.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All accessibility and disability equality training should be designed by people with lived experience of being deaf, disabled, or neurodivergent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Training should contain at least:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>an overview of key legislation such as the <span data-definition=\"equality-act-2010\" title=\"Equality Act (2010)\" data-definition-name=\"Equality Act (2010)\" class=\"ace-definition-inserter\"><\/span><\/li>\n\n\n\n<li>an explanation of the <span data-definition=\"social-model-of-disability\" title=\"Social Model of Disability\" data-definition-name=\"Social Model of Disability\" class=\"ace-definition-inserter\"><\/span><\/li>\n\n\n\n<li>guidance on inclusive language regarding disability<\/li>\n\n\n\n<li>understanding of the difference between <span title=\"Equity\" data-definition-name=\"Equity\" data-definition=\"equity\" class=\"ace-definition-inserter\"><\/span> and <span data-definition=\"equality\" title=\"Equality\" data-definition-name=\"Equality\" class=\"ace-definition-inserter\"><\/span><\/li>\n\n\n\n<li>understanding of what it means to make <span data-definition=\"reasonable-adjustments\" title=\"Reasonable adjustments\" data-definition-name=\"Reasonable adjustments\" class=\"ace-definition-inserter\"><\/span><\/li>\n\n\n\n<li>an overview of your organisation\u2019s approach to access (the <a href=\"https:\/\/allin.online\/standard\/customer-service\/planning-a-visit\/access-policies\/\">Customer Service 1.05 Access Policies<\/a> and <a href=\"https:\/\/allin.online\/standard\/creative-and-cultural-experiences\/strategic-commitment\/organisational-approach\/\">Creative and Cultural Experiences 1.01 Organisational Approach<\/a> have more information on this)<\/li>\n\n\n\n<li>an overview of access facilities and adjustments your organisation typically provides<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any training should avoid exercises that mimic impairments, such as using a wheelchair or wearing a blindfold.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As part of your mandatory accessibility training, you should source training and guidance on how disability intersects with other <span data-definition=\"protected-characteristics\" title=\"Protected Characteristics\" data-definition-name=\"Protected Characteristics\" class=\"ace-definition-inserter\"><\/span> (<span data-definition=\"intersecting-identities\" title=\"Intersecting identities\" data-definition-name=\"Intersecting identities\" class=\"ace-definition-inserter\"><\/span>) and how this impacts your work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is important that your team has a detailed understanding of how to manage <span data-definition=\"contrasting-access-needs\" title=\"Contrasting access needs\" data-definition-name=\"Contrasting access needs\" class=\"ace-definition-inserter\"><\/span>. This understanding should come from accessibility training or guidance.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Further training and skills development<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to mandatory training, provide additional training and skills development sessions. This helps equip your staff to work with a wide range of visitors and manage access and disability-related incidents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, as part of accessibility training, consider adding conflict management training. This helps staff handle situations of discrimination, <span title=\"Ableism\" data-definition-name=\"Ableism\" data-definition=\"ableism\" class=\"ace-definition-inserter\"><\/span>, and <span title=\"Disablism\" data-definition-name=\"Disablism\" data-definition=\"disablism\" class=\"ace-definition-inserter\"><\/span> effectively. For more about this, refer to <a href=\"https:\/\/allin.online\/standard\/customer-service\/emergency-and-incidents\/preventing-and-handling-incidents\/\">Customer Service 3.02 Preventing and Handling Incidents<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure any further training you offer considers <span data-definition=\"intersecting-identities\" title=\"Intersecting identities\" data-definition-name=\"Intersecting identities\" class=\"ace-definition-inserter\"><\/span> and <span data-definition=\"contrasting-access-needs\" title=\"Contrasting access needs\" data-definition-name=\"Contrasting access needs\" class=\"ace-definition-inserter\"><\/span>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Suggested training options could include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-definition=\"audio-description\" title=\"Audio description\" data-definition-name=\"Audio description\" class=\"ace-definition-inserter\"><\/span><\/li>\n\n\n\n<li>deaf awareness<\/li>\n\n\n\n<li>basic <span data-definition=\"british-sign-language\" title=\"British Sign Language\" data-definition-name=\"British Sign Language\" class=\"ace-definition-inserter\"><\/span> (BSL) or <span data-definition=\"irish-sign-language\" title=\"Irish Sign Language\" data-definition-name=\"Irish Sign Language\" class=\"ace-definition-inserter\"><\/span> (ISL)<\/li>\n\n\n\n<li><span data-definition=\"relaxed-performance\" title=\"Relaxed performance\" data-definition-name=\"Relaxed performance\" class=\"ace-definition-inserter\"><\/span>, autism and learning disability awareness training<\/li>\n\n\n\n<li>assistance animals<\/li>\n\n\n\n<li>accessible communications and marketing skills<\/li>\n\n\n\n<li>Mental Health First Aid training<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Budgeting<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Any high-quality training will come with a cost. It is important that disabled trainers and disabled-led training organisations are paid for their time and expertise. The cost of accessibility training and any other related training should be included in your yearly budget.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Planning who to train<\/h4>\n\n\n\n<div class=\"wp-block-ace-image content-image alt-block\"><figure class=\"fill block-image alt-block\"><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-5965-scaled.jpg\" alt=\"A person wearing a cap and a colourful striped shirt is removing a red theatre seat, in an auditorium with matching red carpet and walls.\"\/><button class=\"toggle_modal\" aria-controls=\"lightbox_6335\" aria-expanded=\"false\" data-modal_id=\"lightbox_6335\"><span class=\"screen-reader-text\">Zoom into the image<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.999\" height=\"31.994\"><g fill=\"#fff\"><path d=\"M13.648 27.287a13.579 13.579 0 0 0 8.168-2.718l7.425 7.425 2.758-2.758-7.425-7.425a13.644 13.644 0 1 0-10.925 5.477Zm0-23.389a9.748 9.748 0 1 1-6.89 2.855 9.737 9.737 0 0 1 6.89-2.853Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1776\"><\/path><path d=\"M11.701 19.49h3.9v-3.894h3.9v-3.9h-3.9v-3.9h-3.9v3.9h-3.9v3.9h3.9Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1777\"><\/path><\/g><\/svg><\/button><div class=\"alt_block\"><button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Alt<\/button><div class=\"alt_modal\" id=\"image_block_6335\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_image_block_6335\"><p id=\"desc_image_block_6335\">A person wearing a cap and a colourful striped shirt is removing a red theatre seat, in an auditorium with matching red carpet and walls.<\/p><button class=\"close\">Close <span class=\"screen-reader-text\">Image Description<\/span><\/button><\/div><\/div><div id=\"lightbox_6335\" class=\"lightbox modal\" aria-hidden=\"true\" tabindex=\"-1\"><div class=\"lightbox-content\"><button class=\"close\" aria-controls=\"lightbox_6335\"><span class=\"screen-reader-text\">Close zoomed image<\/span>\u00d7<\/button><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-5965-scaled.jpg\" alt=\"A person wearing a cap and a colourful striped shirt is removing a red theatre seat, in an auditorium with matching red carpet and walls.\"\/><\/div><\/div><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Image description<\/strong>: A staff member removes a theatre seat in a plush, red auditorium to make a wheelchair space.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The most useful training is the kind that matches the job someone does. For example, customer-facing staff (like box office teams, stewards or bar staff) should have training that helps them feel confident communicating with visitors and offering support. Staff who work on planning, policies or senior decision-making should have training that gives them a deeper understanding of the <span title=\"Social Model of Disability\" data-definition-name=\"Social Model of Disability\" data-definition=\"social-model-of-disability\" class=\"ace-definition-inserter\"><\/span>, the <span title=\"Equality Act (2010)\" data-definition-name=\"Equality Act (2010)\" data-definition=\"equality-act-2010\" class=\"ace-definition-inserter\"><\/span>, and how to build inclusion into the big picture of the organisation. Marketing teams can benefit from training on inclusive language, <span title=\"Plain English\" data-definition-name=\"Plain English\" data-definition=\"plain-english\" class=\"ace-definition-inserter\"><\/span>, how to make social media more accessible, and clearly promoting access offers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Planning the right training for each team helps you budget more effectively and makes sure everyone gets what they need to do their job well. It also helps to keep track of who has had what training so that you can offer refreshers or updates when roles or responsibilities change.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Policy<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Include training processes in your accessibility policy to ensure that training happens regularly. Make sure staff understand what is required for accessibility training and have a clear written process to follow.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Regularity of training<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Training should happen every three years at a minimum, and more often if possible. This training should be part of the onboarding process for new staff. When planning training, consider the turnover of staff. Anyone working with visitors must receive accessibility training while at the organisation. Offer shorter recap sessions between trainings. Also include accessibility topics in staff briefings to keep everyone informed. Refer to <a href=\"https:\/\/allin.online\/standard\/customer-service\/during-a-visit\/staff-briefings\/\">Customer Service 2.01 Staff Briefings<\/a> for more about this.<\/p>\n<\/div>\n\n\n\n<div id=\"definitions_list\" class=\"wp-block-ace-definitions-list bg_white\"><h3>Definitions and acronyms<\/h3><div class=\"ace-definitions-list bg_grey inner-padding\"><div class=\"ace-definition-item\"><h4>Ableism<\/h4><div>###4283###<\/div><\/div><div class=\"ace-definition-item\"><h4>Audio description<\/h4><div>###4310###<\/div><\/div><div class=\"ace-definition-item\"><h4>British Sign Language<\/h4><div>###4317###<\/div><\/div><div class=\"ace-definition-item\"><h4>Contrasting access needs<\/h4><div>###3609###<\/div><\/div><div class=\"ace-definition-item\"><h4>Deaf club<\/h4><div>###6412###<\/div><\/div><div class=\"ace-definition-item\"><h4>Disablism<\/h4><div>###4352###<\/div><\/div><div class=\"ace-definition-item\"><h4>Equality<\/h4><div>###3610###<\/div><\/div><div class=\"ace-definition-item\"><h4>Equality Act (2010)<\/h4><div>###3611###<\/div><\/div><div class=\"ace-definition-item\"><h4>Equity<\/h4><div>###3612###<\/div><\/div><div class=\"ace-definition-item\"><h4>Intersecting identities<\/h4><div>###3613###<\/div><\/div><div class=\"ace-definition-item\"><h4>Irish Sign Language<\/h4><div>###4318###<\/div><\/div><div class=\"ace-definition-item\"><h4>Plain English<\/h4><div>###4438###<\/div><\/div><div class=\"ace-definition-item\"><h4>Protected characteristics<\/h4><div>###3616###<\/div><\/div><div class=\"ace-definition-item\"><h4>Reasonable adjustments<\/h4><div>###3614###<\/div><\/div><div class=\"ace-definition-item\"><h4>Relaxed performance<\/h4><div>###4456###<\/div><\/div><div class=\"ace-definition-item\"><h4>Sign language interpreter<\/h4><div>###5114###<\/div><\/div><div class=\"ace-definition-item\"><h4>Social Model of Disability<\/h4><div>###3615###<\/div><\/div><\/div><\/div>\n\n\n\n<div id=\"learning_resources\" class=\"wp-block-ace-standard-learning-resources standard-content\"><h3>Learning resources<\/h3><div class=\"links-on-newtab-text\"><\/div>\n<h4 class=\"wp-block-ace-heading\"><strong>Audio description<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.royalholloway.ac.uk\/research-and-education\/departments-and-schools\/languages-literatures-and-cultures\/news\/creating-audio-description-free-online-course\/\" target=\"_blank\" rel=\"noreferrer noopener\">Royal Holloway University of London Creating Audio Descriptions free online course<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/vocaleyes.co.uk\/services\/training\/audio-description-training\/\" target=\"_blank\" rel=\"noreferrer noopener\">VocalEyes Audio Description Training<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/w-icad.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">University of Westminster Workshop for Inclusive Co-created Audio Description free online course<\/a>&nbsp;&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.quiplash.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Quiplash Training and Consultancy<\/a>&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong><strong>Sign language and deaf awareness<\/strong><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.signature.org.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Signature British Sign Language Qualifications<\/a>&nbsp;&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/signlanguageireland.com\/#:~:text=The%20Irish%20Sign%20Language%20Association,year%20or%20four%20year%20period\" target=\"_blank\" rel=\"noreferrer noopener\">Sign Language Association of Ireland Irish Sign Language Courses<\/a>&nbsp;&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/rnid.org.uk\/information-and-support\/how-to-communicate-with-deaf-people-hearing-loss\/\" target=\"_blank\" rel=\"noreferrer noopener\">RNID Communication Tips<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong><strong><strong>Relaxed performance, autism and learning disability awareness training<\/strong><\/strong><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/accessallareasproductions.org\/theatre\/consultancy-and-sector-change\/\" target=\"_blank\" rel=\"noreferrer noopener\">Access All Areas Consultancy and Sector Change<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong><strong><strong><strong>Assistance animals and visual impairment awareness<\/strong><\/strong><\/strong><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.guidedogs.org.uk\/getting-support\/information-and-advice\/sighted-guiding-instructional-videos\/\" target=\"_blank\" rel=\"noreferrer noopener\">Guide Dogs Sighted Guiding Instructional Videos<\/a>&nbsp;&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/vocaleyes.co.uk\/services\/resources\/supporting-blind-visually-impaired-patrons\/\" target=\"_blank\" rel=\"noreferrer noopener\">VocalEyes Supporting Blind and Visually Impaired Patrons Resources<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong><strong><strong><strong><strong>Accessible communications and marketing<\/strong><\/strong><\/strong><\/strong><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/graeae.org\/project\/accessible-marketing-training\/\" target=\"_blank\" rel=\"noreferrer noopener\">Graeae Theatre Company Accessible Marketing Training<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/communication-access.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Communication Access UK Training and Standards<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/accessiblebydesign.co.uk\/what-we-do\/\" target=\"_blank\" rel=\"noreferrer noopener\">Accessible By Design Accessibility Training<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong><strong><strong><strong><strong><strong>Mental health first aid training<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/mhfaengland.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mental Health First Aid England Training Courses<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/mhfaireland.ie\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mental Health First Aid Ireland Training Courses<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/mhfawales.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mental Health First Aid Wales Courses<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.smhfa.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Scotland\u2019s Mental Health First Aid Courses<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong><strong><strong><strong><strong><strong><strong>Dementia awareness<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.dementiafriends.org.uk\/WEBArticle?page=become-dementia-friend\" target=\"_blank\" rel=\"noreferrer noopener\">Dementia Friends Become a Dementia Friend<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\t<div id=\"linked_standards\" class=\"wp-block page-links wp-block-ace-linked-standards \">\n\t\t\t<h3 class=\"block-title\">\n\t\t\t\tLinked Standards\t\t\t<\/h3>\n\t\t\t\t\t\t<div class='flex flex_50 link_blocks'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A group of people are seated around a table covered with papers, notebooks, and coffee cups.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6344\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_\">A group of people are seated around a table covered with papers, notebooks, and coffee cups.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4><a href=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/continuous-improvement\/401-training-and-skills-development\/\" class=\"card_target\">CS 4.01 Training and Skills Development<\/a><\/h4>\n\t\t\t\t\t\t\t\t<p>Create opportunities for staff, volunteers and freelancers to receive regular disability and intersectionality training, guidance and self-development tools.<\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A group of people are seated around a table covered with papers, notebooks, and coffee cups.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6344\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_\">A group of people are seated around a table covered with papers, notebooks, and coffee cups.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4><a href=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/continuous-improvement\/401-training-and-skills-development\/\" class=\"card_target\">CS 4.01 Training and Skills Development<\/a><\/h4>\n\t\t\t\t\t\t\t\t<p>Create opportunities for staff, volunteers and freelancers to receive regular disability and intersectionality training, guidance and self-development tools.<\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A group of people are seated around a table covered with papers, notebooks, and coffee cups.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6344\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_\">A group of people are seated around a table covered with papers, notebooks, and coffee cups.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4><a href=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/continuous-improvement\/401-training-and-skills-development\/\" class=\"card_target\">CS 4.01 Training and Skills Development<\/a><\/h4>\n\t\t\t\t\t\t\t\t<p>Create opportunities for staff, volunteers and freelancers to receive regular disability and intersectionality training, guidance and self-development tools.<\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A group of people are seated around a table covered with papers, notebooks, and coffee cups.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6344\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_\">A group of people are seated around a table covered with papers, notebooks, and coffee cups.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4><a href=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/continuous-improvement\/401-training-and-skills-development\/\" class=\"card_target\">CS 4.01 Training and Skills Development<\/a><\/h4>\n\t\t\t\t\t\t\t\t<p>Create opportunities for staff, volunteers and freelancers to receive regular disability and intersectionality training, guidance and self-development tools.<\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A group of people are seated around a table covered with papers, notebooks, and coffee cups.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Eile<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6344\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_\">A group of people are seated around a table covered with papers, notebooks, and coffee cups.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">D\u00f9in <span class=\"screen-reader-text\">Tuairisgeul Dealbh\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4><a href=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/continuous-improvement\/401-training-and-skills-development\/\" class=\"card_target\">CS 4.01 Training and Skills Development<\/a><\/h4>\n\t\t\t\t\t\t\t\t<p>Create opportunities for staff, volunteers and freelancers to receive regular disability and intersectionality training, guidance and self-development tools.<\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\t<div id=\"references\" class=\"wp_block references wp-block-ace-standard-references \">\n\t\t<h3 class=\"block-title\">\n\t\t\tExternal references\t\t<\/h3>\n\n\t\t<div class=\"links-on-newtab-text\"><\/div>\n\t\t<ol class=\"references-list\">\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p><span class=\"TextRun SCXW10936405 BCX0\" lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW10936405 BCX0\">Access All Areas (n.d.) Consultancy and Sector Change [online] Available at: <a href=\"https:\/\/accessallareasproductions.org\/theatre\/consultancy-and-sector-change\/\">Access All Areas consultancy<\/a> [Accessed 10 June 2025]<\/span><\/span><\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Accessible By Design (n.d.) Accessibility Training [online] Available at: <a href=\"https:\/\/accessiblebydesign.co.uk\/what-we-do\/\">Accessible by Design training<\/a> [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Attitude is Everything (n.d.) Training [online] Available at: <a href=\"https:\/\/attitudeiseverything.org.uk\/industry\/training\/\">Attitude is Everything training<\/a> [Accessed 28 August 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Communication Access UK (n.d.) Let\u2019s Talk About Communication [online] Available at: <a href=\"https:\/\/communication-access.co.uk\/\">Let&#8217;s talk about communication<\/a> [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Dementia Friends. (n.d.) Become a Dementia Friend [online] Available at: <a href=\"https:\/\/www.dementiafriends.org.uk\/WEBArticle?page=become-dementia-friend\">Become a dementia friend<\/a> [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Evenbreak. (n.d.) Training and Consultancy [online] Available at: <a href=\"https:\/\/www.evenbreak.com\/staticpages\/10287\/training-and-consultancy\/\">Evenbreak training and consultancy<\/a>\u00a0[Accessed 28 August 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Graeae Theatre Company. (n.d.) Accessible Marketing Training [online] Available at: <a href=\"https:\/\/graeae.org\/project\/accessible-marketing-training\/\">Accessible marketing training<\/a> [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p><span class=\"TextRun SCXW193447323 BCX0\" lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW193447323 BCX0\">Guide Dogs. (n.d.) <\/span><\/span><span class=\"TextRun SCXW193447323 BCX0\" lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW193447323 BCX0\">Sighted Guiding Instructional Videos<\/span><\/span><span class=\"TextRun SCXW193447323 BCX0\" lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW193447323 BCX0\"> [<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW193447323 BCX0\">online<\/span><span class=\"NormalTextRun SCXW193447323 BCX0\">] Available at: <a href=\"https:\/\/www.guidedogs.org.uk\/getting-support\/information-and-advice\/sighted-guiding-instructional-videos\/\">Sighted Guiding Instructional Videos <\/a><\/span><\/span><span class=\"TextRun SCXW193447323 BCX0\" lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW193447323 BCX0\">[Accessed 09 June 2025]<\/span><\/span><span class=\"EOP SCXW193447323 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Mental Health First Aid England. (n.d.) Mental Health First Aid Training Online and Face to Face [online] Available at: <a href=\"https:\/\/mhfaengland.org\/\">Mental Health First Aid England<\/a> [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Mental Health First Aid Ireland. (n.d.) Adult Mental Health First Aid Courses [online] Available at: <a href=\"https:\/\/mhfaireland.ie\/cat-2-mhfa-adult\/\">Mental Health First Aid Ireland<\/a> [Accessed 28 August 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Mental Health First Aid Wales. (n.d.) Available Courses [online] Available at: <a href=\"https:\/\/mhfawales.org\/\">Mental Health First Aid Wales<\/a> [Accessed 28 August 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Public Health Agency. (n.d.) PHA Mental Health First Aid Training Hub [online] Available at: <a href=\"https:\/\/mhfa.pharesourcehub.co.uk\/\">PHA resource hub<\/a> [Accessed 28 August 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Quiplash. (n.d.) Training and Consultancy [online] Available at: <a href=\"https:\/\/www.quiplash.co.uk\/\">Quiplash training<\/a> [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p><span class=\"TextRun SCXW125686418 BCX0\" lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125686418 BCX0\">RNID. (n.d.) <\/span><\/span><span class=\"TextRun SCXW125686418 BCX0\" lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125686418 BCX0\">Communication Tips<\/span><\/span><span class=\"TextRun SCXW125686418 BCX0\" lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125686418 BCX0\"> [online] Available at: <a href=\"https:\/\/rnid.org.uk\/information-and-support\/how-to-communicate-with-deaf-people-hearing-loss\/\">How to Communicate with someone who is deaf <\/a><\/span><\/span><span class=\"TextRun SCXW125686418 BCX0\" lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125686418 BCX0\">[Accessed 09 June 2025]<\/span><\/span><span class=\"EOP SCXW125686418 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Royal Holloway University of London. (n.d.) Creating Audio Descriptions: Free Online Course [online] Available at: <a href=\"https:\/\/www.royalholloway.ac.uk\/research-and-education\/departments-and-schools\/languages-literatures-and-cultures\/news\/creating-audio-description-free-online-course\/\">Creating audio descriptions training<\/a> [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Scotland\u2019s Mental Health First Aid. (n.d.) Home Page [online] Available at: <a href=\"https:\/\/www.smhfa.com\/\">Scotland&#8217;s Mental Health First Aid<\/a> [Accessed 28 August 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Sign Language Association of Ireland. (n.d.) Irish Sign Language [online] Available at: <a href=\"https:\/\/signlanguageireland.com\/#:~:text=The%20Irish%20Sign%20Language%20Association,year%20or%20four%20year%20period\">Sign Language Association of Ireland<\/a>. [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Signature. (n.d.) British Sign Language Qualifications [online] Available at: <a href=\"https:\/\/www.signature.org.uk\/\">BSL qualifications<\/a> [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>University of Westminster (n.d.) Workshop for Inclusive Co-created Audio Description Online Course [online] Available at: <a href=\"https:\/\/w-icad.org\/\">Audio description online course<\/a> [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>VocalEyes (n.d.) Audio Description Training [online] Available at: <a href=\"https:\/\/vocaleyes.co.uk\/services\/training\/audio-description-training\/\">Audio description training<\/a> [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p><span class=\"TextRun SCXW98918465 BCX0\" lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW98918465 BCX0\">VocalEyes.<\/span><span class=\"NormalTextRun SCXW98918465 BCX0\"> (n.d.) <\/span><\/span><span class=\"TextRun SCXW98918465 BCX0\" lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW98918465 BCX0\">Supporting Blind and Visually Impaired Patrons <\/span><\/span><span class=\"TextRun SCXW98918465 BCX0\" lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW98918465 BCX0\">[online] Available at: <a href=\"https:\/\/vocaleyes.co.uk\/services\/resources\/supporting-blind-visually-impaired-patrons\/\">Supporting Blind and Visually Impaired Patrons <\/a><\/span><\/span><span class=\"TextRun SCXW98918465 BCX0\" lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW98918465 BCX0\">[Accessed 09 June 2025]<\/span><\/span><span class=\"EOP SCXW98918465 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<\/li>\n\t\t\t\t\t<\/ol>\n\t<\/div> \n<\/div><aside class=\"sidebar flex-item\"><h3>CS 4.01 Training and Skills Development<\/h3><nav class=\"sub-nav\"><ul><li><a href=\"#overview\">Overview (Back to top)<\/a><\/li><li><a href=\"#examples\">Practical examples<\/a><\/li><li><a href=\"#key_considerations\">Key considerations for training<\/a><\/li><li><a href=\"#definitions_list\">Definitions and acronyms<\/a><\/li><li><a href=\"#learning_resources\">Learning resources<\/a><\/li><li><a href=\"#linked_standards\">Linked Standards<\/a><\/li><li><a href=\"#references\">External references<\/a><\/li><\/ul><\/nav><div class=\"hide fixed scroll_menu\" aria-live=\"polite\"><h3>CS 4.01 Training and Skills Development<\/h3><ul><li><a href=\"#overview\">Overview (Back to top)<\/a><\/li><li><a href=\"#examples\">Practical examples<\/a><\/li><li><a href=\"#key_considerations\">Key considerations for training<\/a><\/li><li><a href=\"#definitions_list\">Definitions and acronyms<\/a><\/li><li><a href=\"#learning_resources\">Learning resources<\/a><\/li><li><a href=\"#linked_standards\">Linked Standards<\/a><\/li><li><a href=\"#references\">External references<\/a><\/li><\/ul><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Customer Service 4.01 Training and Skills Development\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/\" class=\"return_link\">Back to Customer Service<\/a><\/div><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Customer Service 4.01 Training and Skills Development\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/gd-gb\/standard\/customer-service\/\" class=\"return_link\">Back to Customer Service<\/a><\/aside><\/div>\n","protected":false},"featured_media":6344,"parent":3669,"menu_order":1,"template":"","class_list":["post-3670","standard","type-standard","status-publish","has-post-thumbnail","hentry"],"acf":{"short_description":"Create opportunities for staff, volunteers and freelancers to receive regular disability and intersectionality training, guidance and self-development tools.","make_visible_to_taster_account":true},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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