{"id":9966,"date":"2025-11-12T16:36:05","date_gmt":"2025-11-12T16:36:05","guid":{"rendered":"https:\/\/allin.online\/standard\/mannau-gwasanaeth-cwsmeriaid\/"},"modified":"2026-10-20T01:07:03","modified_gmt":"2026-10-20T01:07:03","slug":"mannau-gwasanaeth-cwsmeriaid","status":"publish","type":"standard","link":"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/yn-ystod-ymweliad\/mannau-gwasanaeth-cwsmeriaid\/","title":{"rendered":"Mannau Gwasanaeth Cwsmeriaid"},"content":{"rendered":"\n<div class=\"wp-block-ace-standard-fixed-content flex content-content bg_white padding indent two-column\"><div class=\"content_wrapper\"><h3 id=\"page_sub_nav\" class=\"mobile_only\">2.03 Mannau Gwasanaeth Cwsmeriaid<\/h3><select aria-labelledby=\"page_sub_nav\" class=\"mobile_only\" id=\"nav_select\"><option value=\"#overview\">Trosolwg<\/option><option value=\"#examples\">Enghreifftiau ymarferol<\/option><option value=\"#key_considerations\">Ystyriaethau allweddol<\/option><option value=\"#definitions_list\">Diffiniadau ac acronymau<\/option><option value=\"#learning_resources\">Adnoddau dysgu<\/option><option value=\"#linked_standards\">Safonau cysylltiedig<\/option><option value=\"#references\">Cyfeiriadau allanol<\/option><\/select><div class=\"action_links mobile_only\"><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Gwasanaeth Cwsmeriaid 2.03 Mannau Gwasanaeth Cwsmeriaid\" class=\"feedback_link button bg_secondary white\">Rhowch adborth i ni ar y Safon hon<\/a><a href=\"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/\" class=\"return_link\">Yn \u00f4l i Gwasanaeth Cwsmeriaid<\/a><\/div>\n<div id=\"overview\" class=\"wp-block-ace-standard-overview standard-content\"><h3>Trosolwg<\/h3>\n<p class=\"wp-block-paragraph\">Mae mannau gwasanaeth cwsmeriaid fel desgiau croeso, cownteri swyddfa docynnau, bariau neu stondinau nwyddau yn lleoedd pwysig lle mae eich t\u00eem yn cwrdd ag ymwelwyr anabl. Gweler ein <a href=\"https:\/\/allin.online\/cy\/standard\/amgylchedd-adeiledig\/\">Safonau Amgylchedd Adeiledig<\/a> am fwy o fanylion ar sut i wneud yr ardaloedd hyn yn hygyrch yn gorfforol.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mae&#8217;n bwysig fod staff yn rhedeg y mannau hyn ac yn cyfathrebu ag ymwelwyr mewn ffordd hygyrch hefyd. Gall profiad croesawgar a hygyrch mewn man gwasanaeth cwsmeriaid osod y naws ar gyfer yr ymweliad cyfan, gan annog pobl i ddychwelyd ac ymgysylltu&#8217;n ddyfnach \u00e2 mannau creadigol a diwylliannol.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yn seiliedig ar arferion gorau o brofiad personol, mae&#8217;r Safon Mannau Gwasanaeth Cwsmeriaid yn sicrhau bod:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>mannau gwasanaeth cwsmeriaid yn groesawgar, yn gynhwysol, ac yn cefnogi cyfathrebu hygyrch<\/li>\n\n\n\n<li>gan fannau gwasanaeth cwsmeriaid yr arwyddion, y goleuadau a&#8217;r staff cywir i wneud yn si\u0175r eu bod yn hygyrch<\/li>\n\n\n\n<li>pobl yn gallu archebu a thalu am yr hyn sydd ei eisiau arnynt mewn ffordd hygyrch<\/li>\n\n\n\n<li>gall pobl gael yr wybodaeth sydd ei hangen arnynt mewn ffordd hygyrch<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"examples\" class=\"wp-block-ace-standard-examples bg_grey inner-padding standard-examples\"><h3>Enghreifftiau ymarferol<\/h3>\n<h4 class=\"wp-block-ace-heading wp-block-ace-intro content-intro\"><\/h4>\n\n\n\n<div class=\"wp-block-ace-standard-example standard-example\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-image content-image alt-block\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-content-blocks border-top\">\n<div class=\"wp-block-ace-intro content-intro\"><p><strong>Disgrifiad enghreifftiol<\/strong>: Mae\u2019r staff yma\u2019n cadw\u2019r ardal groeso yn glir ac yn rhydd rhag annibendod. Mae digon o staff, ac mae pawb wedi cwblhau hyfforddiant ymwybyddiaeth mynediad. Mae arwyddion <span title=\"Dolen sain cymorth clyw\" data-definition-name=\"Dolen sain cymorth clyw\" data-definition=\"dolen-sain-cymorth-clyw\" data-definition-id=\"9633\" class=\"ace-definition-inserter\"><\/span> wedi\u2019u harddangos yn glir. Yr wythnos hon, profodd y staff ef i sicrhau ei fod yn gweithio. Maen nhw i gyd yn gwybod sut i\u2019w ddefnyddio. Mae fersiwn <span data-definition=\"hawdd-ei-ddarllen\" title=\"Hawdd ei Ddeall\" data-definition-name=\"Hawdd ei Ddeall\" data-definition-id=\"9595\" class=\"ace-definition-inserter\"><\/span> o wybodaeth am adael mewn argyfwng ar gael, a gall staff rannu manylion am lwybrau gadael hygyrch os gofynnir amdanynt. Mae ardal dawel, wedi\u2019i goleuo\u2019n dda ger y ddesg hon. Mae staff yn gwybod y gallant fynd yno am sgyrsiau un-i-un gydag ymwelwyr sy\u2019n cael anhawster cyfathrebu.<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-ace-standard-example standard-example\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-image content-image alt-block\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-content-blocks border-top\">\n<div class=\"wp-block-ace-intro content-intro\"><p><strong>Disgrifiad enghreifftiol<\/strong>: Mae&#8217;r man gwasanaeth hygyrch is yn y bar hwn yn cael ei gadw&#8217;n glir o bobl a gwydrau gwag. Mae wedi&#8217;i arwyddo&#8217;n glir, ac mae digon o staff i sicrhau y bydd pobl yn cael eu gweini&#8217;n gyflym yn y man gwasanaeth hygyrch. Mae&#8217;r peiriant cardiau yn symudol a gellir ei ddefnyddio ar wahanol uchderau a phellteroedd o flaen y cownter. Mae staff wedi cael gwybod i gynorthwyo unrhyw un sy&#8217;n cael trafferth cyrraedd y cownter neu gario eu pryniannau i&#8217;w bwrdd. Mae dolen anwythol cymorth clyw yn y man gwasanaeth hwn, sydd wedi&#8217;i harwyddo&#8217;n dda. Mae fersiwn <span title=\"Print bras\" data-definition-name=\"Large print\" data-definition=\"print-bras\" data-definition-id=\"9654\" class=\"ace-definition-inserter\"><\/span> o&#8217;r fwydlen a&#8217;r rhestr brisiau (gyda lluniau) ar gael ar y cownter.<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"key_considerations\" class=\"wp-block-ace-standard-key-considerations standard-key-considerations standard-content\"><h3>Ystyriaethau allweddol<\/h3>\n<p class=\"wp-block-paragraph\">Am wybodaeth fanwl am hygyrchedd ffisegol mannau gwasanaeth cwsmeriaid, cyfeiriwch at <a href=\"https:\/\/allin.online\/cy\/standard\/amgylchedd-adeiledig\/llwybrau-mynediad-a-gadael\/tocynnu-a-derbynfa\/\">Amgylchedd Adeiledig 2.03 Tocynnau a Derbyniad<\/a> ac <a href=\"https:\/\/allin.online\/cy\/standard\/amgylchedd-adeiledig\/bwyd-diod-a-manwerthu\/cownteri\/\">Amgylchedd Adeiledig 6.01 Cownteri<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Croesawu ymwelwyr a chynnig cymorth ac adnoddau mynediad<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Gwnewch i fannau gwasanaeth cwsmeriaid ger mynedfeydd a llwybrau cyrraedd groesawu pobl mewn ffordd hygyrch. Dylai staff mewn mannau croeso wybod am y darpariaethau mynediad, fel <span data-definition=\"canllawiau-gweledol\" data-definition-id=\"9907\" title=\"Canllawiau gweledol\" data-definition-name=\"Visual guides\" class=\"ace-definition-inserter\"><\/span>, gwybodaeth <span data-definition=\"print-bras\" data-definition-id=\"9654\" title=\"Print bras\" data-definition-name=\"Large print\" class=\"ace-definition-inserter\"><\/span>, mannau eistedd neu orffwys, ac adnoddau mynediad eraill sydd ar gael. Dylent ddweud wrth ymwelwyr am y rhain yn rhagweithiol. Dylai staff hefyd gynnal darpariaethau mynediad mewn mannau gwasanaeth cwsmeriaid, gan gynnwys llwybrau clir, goleuadau da, a mannau taclus.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dylai staff fod yn ymwybodol o gynlluniau gwac\u00e1u brys hygyrch perthnasol ar gyfer y lleoliad neu&#8217;r digwyddiad a rhannu&#8217;r wybodaeth hon pan fo angen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sicrhewch fod staff gwasanaeth cwsmeriaid wedi cwblhau hyfforddiant mynediad perthnasol, a ddisgrifir yn <a href=\"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/gwelliant-parhaus\/401-hyfforddi-a-datblygu-sgiliau\/\">Gwasanaeth Cwsmeriaid 4.01 Hyfforddiant a Datblygu Sgiliau<\/a>. Dylai staff hefyd feddu ar foesgarwch ymwybyddiaeth o anabledd da. Mae hyn yn cynnwys gofyn sut i helpu cyn cynorthwyo rhywun a siarad yn uniongyrchol \u00e2&#8217;r ymwelydd anabl, nid dim ond eu cymdeithion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gwnewch yn si\u0175r fod staff yn defnyddio iaith gynhwysol. Gweler <a href=\"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/cynllunio-ymweliad\/fformatau-gwybodaeth\/\">Fformatau Gwybodaeth Gwasanaeth Cwsmeriaid 1.02<\/a> am ragor o fanylion. Dylai staff hefyd ddeall nad yw llawer o anableddau yn weladwy. Ni ddylent wneud rhagdybiaethau ynghylch pa fath o gymorth mynediad y gallai fod ei angen ar ymwelydd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dylech fod yn hyderus y byddai unrhyw aelod o staff mewn man gwasanaeth cwsmeriaid yn gallu pasio prawf &#8216;siopwr dirgel&#8217; gan ymwelydd anabl.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Arwyddion a gwybodaeth<\/h4>\n\n\n\n<div class=\"wp-block-ace-image content-image alt-block\"><figure class=\"fill block-image alt-block\"><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6465-scaled.jpg\" alt=\"Llun agos o arwydd dolen anwythiad glas ar gownter pren mewn siop, gyda silffoedd o gynhyrchion a stondinau arddangos i'w gweld yn y cefndir.\"\/><button class=\"toggle_modal\" aria-controls=\"lightbox_6069\" aria-expanded=\"false\" data-modal_id=\"lightbox_6069\"><span class=\"screen-reader-text\">Zoom into the image<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.999\" height=\"31.994\"><g fill=\"#fff\"><path d=\"M13.648 27.287a13.579 13.579 0 0 0 8.168-2.718l7.425 7.425 2.758-2.758-7.425-7.425a13.644 13.644 0 1 0-10.925 5.477Zm0-23.389a9.748 9.748 0 1 1-6.89 2.855 9.737 9.737 0 0 1 6.89-2.853Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1776\"><\/path><path d=\"M11.701 19.49h3.9v-3.894h3.9v-3.9h-3.9v-3.9h-3.9v3.9h-3.9v3.9h3.9Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1777\"><\/path><\/g><\/svg><\/button><div class=\"alt_block\"><button class=\"alt_trigger\" aria-label=\"Amgen\">Amgen<\/button><div class=\"alt_modal\" id=\"image_block_6069\" role=\"dialog\" aria-label=\"Alt text\" aria-describedby=\"desc_image_block_6069\"><p id=\"desc_image_block_6069\">Llun agos o arwydd dolen anwythiad glas ar gownter pren mewn siop, gyda silffoedd o gynhyrchion a stondinau arddangos i&#8217;w gweld yn y cefndir.<\/p><button class=\"close\">Cau <span class=\"screen-reader-text\">Amgen<\/span><\/button><\/div><\/div><div id=\"lightbox_6069\" class=\"lightbox modal\" aria-hidden=\"true\" tabindex=\"-1\"><div class=\"lightbox-content\"><button class=\"close\" aria-controls=\"lightbox_6069\"><span class=\"screen-reader-text\">Close zoomed image<\/span>\u00d7<\/button><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6465-scaled.jpg\" alt=\"Llun agos o arwydd dolen anwythiad glas ar gownter pren mewn siop, gyda silffoedd o gynhyrchion a stondinau arddangos i'w gweld yn y cefndir.\"\/><\/div><\/div><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Disgrifiad o&#8217;r ddelwedd<\/strong>: Sticer glas a gwyn ar gownter siop amgueddfa yn dangos bod system <span data-definition=\"dolen-sain-cymorth-clyw\" data-definition-id=\"9633\" title=\"Dolen sain cymorth clyw\" data-definition-name=\"Hearing aid induction loop\" class=\"ace-definition-inserter\"><\/span> yn cael ei defnyddio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gwnewch yn si\u0175r bod gan fannau gwasanaeth cwsmeriaid arwyddion hygyrch. Defnyddiwch destun a symbolau i ddangos beth sydd ar gael. Er enghraifft, os oes dolen glyw wrth y cownter, arddangoswch arwydd dolen anwythol cymorth clyw gyda&#8217;r symbol dolen-T.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Os oes gennych chi fwydlen neu restr brisiau mewn bar neu gownter nwyddau, darparwch fersiwn <span data-definition=\"print-bras\" data-definition-id=\"9654\" title=\"Print bras\" data-definition-name=\"Large print\" class=\"ace-definition-inserter\"><\/span> ac un \u00e2 geiriau a lluniau er mwyn cyfeirio atynt yn hawdd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gwnewch yn si\u0175r fod gennych arwyddion clir sy&#8217;n nodi ble mae&#8217;r mannau gwasanaeth hygyrch wedi&#8217;u lleoli. Hefyd, dangoswch ble mae unrhyw systemau ciwio hygyrch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Am ragor o wybodaeth am arwyddion hygyrch, gweler <a href=\"https:\/\/allin.online\/cy\/standard\/amgylchedd-adeiledig\/symud-o-gwmpas\/arwyddion-a-chanfod-y-ffordd\/\">Amgylchedd Adeiledig 3.01 Arwyddion a Chanfod y Ffordd<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Goleuo<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Sicrhewch fod y goleuadau mewn mannau gwasanaeth cwsmeriaid yn cael eu cynnal a&#8217;u cadw&#8217;n dda a&#8217;u defnyddio&#8217;n effeithiol. Mae hyn yn helpu \u00e2 chyfathrebu hygyrch, fel gwneud <span data-definition=\"gwefusddarllen\" data-definition-id=\"9663\" title=\"Gwefusddarllen\" data-definition-name=\"Lipreading\" class=\"ace-definition-inserter\"><\/span>haws. Byddwch yn ymwybodol o effaith golau haul llachar ar y man a defnyddiwch fleindiau i osgoi llewyrch.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Staffio a defnyddio&#8217;r man<\/h4>\n\n\n\n<div class=\"wp-block-ace-image content-image alt-block\"><figure class=\"fill block-image alt-block\"><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6520-scaled.jpg\" alt=\"Cownter caffi \u00e2 pheiriannau coffi, poteli a byrbrydau wedi'u harddangos, ac aelod o staff yn sefyll y tu \u00f4l i'r cownter mewn ystafell lachar \u00e2 waliau gwyrdd.\"\/><button class=\"toggle_modal\" aria-controls=\"lightbox_6066\" aria-expanded=\"false\" data-modal_id=\"lightbox_6066\"><span class=\"screen-reader-text\">Zoom into the image<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.999\" height=\"31.994\"><g fill=\"#fff\"><path d=\"M13.648 27.287a13.579 13.579 0 0 0 8.168-2.718l7.425 7.425 2.758-2.758-7.425-7.425a13.644 13.644 0 1 0-10.925 5.477Zm0-23.389a9.748 9.748 0 1 1-6.89 2.855 9.737 9.737 0 0 1 6.89-2.853Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1776\"><\/path><path d=\"M11.701 19.49h3.9v-3.894h3.9v-3.9h-3.9v-3.9h-3.9v3.9h-3.9v3.9h3.9Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1777\"><\/path><\/g><\/svg><\/button><div class=\"alt_block\"><button class=\"alt_trigger\" aria-label=\"Amgen\">Amgen<\/button><div class=\"alt_modal\" id=\"image_block_6066\" role=\"dialog\" aria-label=\"Alt text\" aria-describedby=\"desc_image_block_6066\"><p id=\"desc_image_block_6066\">Cownter caffi \u00e2 pheiriannau coffi, poteli a byrbrydau wedi&#8217;u harddangos, ac aelod o staff yn sefyll y tu \u00f4l i&#8217;r cownter mewn ystafell lachar \u00e2 waliau gwyrdd.<\/p><button class=\"close\">Cau <span class=\"screen-reader-text\">Amgen<\/span><\/button><\/div><\/div><div id=\"lightbox_6066\" class=\"lightbox modal\" aria-hidden=\"true\" tabindex=\"-1\"><div class=\"lightbox-content\"><button class=\"close\" aria-controls=\"lightbox_6066\"><span class=\"screen-reader-text\">Close zoomed image<\/span>\u00d7<\/button><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6520-scaled.jpg\" alt=\"Cownter caffi \u00e2 pheiriannau coffi, poteli a byrbrydau wedi'u harddangos, ac aelod o staff yn sefyll y tu \u00f4l i'r cownter mewn ystafell lachar \u00e2 waliau gwyrdd.\"\/><\/div><\/div><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Disgrifiad o&#8217;r ddelwedd<\/strong>: Cownter caffi gydag aelod cyfeillgar o staff y tu \u00f4l iddo. Mae&#8217;r cownter yn daclus ac wedi&#8217;i oleuo&#8217;n dda. Mae&#8217;r ardal o flaen y cownter wedi&#8217;i chadw&#8217;n glir, gan ganiat\u00e1u i bobl nes\u00e1u ato&#8217;n hawdd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sicrhewch fod gan fannau gwasanaeth cwsmeriaid y staff cywir. Dylai fod digon o staff fel y gellir gweini ar gwsmeriaid sy&#8217;n defnyddio mannau gwasanaeth hygyrch yn gyflym.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cadwch gownteri mewn mannau gwasanaeth yn rhydd rhag annibendod. Mae hyn yn helpu i leihau s\u0175n gweledol i ymwelwyr. Cynnal llwybrau clir i fannau gwasanaeth, gan sicrhau bod yr ardal o flaen desgiau a chownteri yn glir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gwnewch yn si\u0175r fod mannau gwasanaeth hygyrch is yn parhau i fod yn glir. Gwiriwch yn rheolaidd i atal camddefnydd, fel pobl yn eistedd yno neu staff yn storio gwydrau gwag.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dylai staff mewn mannau gwasanaeth cwsmeriaid gadw&#8217;r lle y tu \u00f4l i ddesgiau yn hygyrch. Osgowch storio eitemau o dan gownteri a allai fod yn anniben mewn cilfachau pen-glin. Gweler <a href=\"https:\/\/allin.online\/cy\/standard\/amgylchedd-adeiledig\/bwyd-diod-a-manwerthu\/cownteri\/\">Amgylchedd Adeiledig 6.01 Cownteri<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Os ydych chi&#8217;n defnyddio mannau gwasanaeth cwsmeriaid &#8216;crwydrol&#8217;, fel gwasanaethau diodydd symudol neu werthwyr nwyddau, cyfarwyddwch y staff i gynnwys mannau gwylio hygyrch. Mae hyn yn sicrhau nad yw pobl anabl yn cael eu heithrio o&#8217;r gwasanaethau hyn.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Gweini ar bobl a chymryd taliad<\/h4>\n\n\n\n<div class=\"wp-block-ace-image content-image alt-block\"><figure class=\"fill block-image alt-block\"><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-283-scaled.jpg\" alt=\"Defnyddiwr cadair olwyn yn derbyn diod ar draws cownter bar wedi'i ostwng, gyda phoster ar gyfer 'To Kill a Mockingbird' i'w weld ar y wal y tu \u00f4l.\"\/><button class=\"toggle_modal\" aria-controls=\"lightbox_6060\" aria-expanded=\"false\" data-modal_id=\"lightbox_6060\"><span class=\"screen-reader-text\">Zoom into the image<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.999\" height=\"31.994\"><g fill=\"#fff\"><path d=\"M13.648 27.287a13.579 13.579 0 0 0 8.168-2.718l7.425 7.425 2.758-2.758-7.425-7.425a13.644 13.644 0 1 0-10.925 5.477Zm0-23.389a9.748 9.748 0 1 1-6.89 2.855 9.737 9.737 0 0 1 6.89-2.853Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1776\"><\/path><path d=\"M11.701 19.49h3.9v-3.894h3.9v-3.9h-3.9v-3.9h-3.9v3.9h-3.9v3.9h3.9Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1777\"><\/path><\/g><\/svg><\/button><div class=\"alt_block\"><button class=\"alt_trigger\" aria-label=\"Amgen\">Amgen<\/button><div class=\"alt_modal\" id=\"image_block_6060\" role=\"dialog\" aria-label=\"Alt text\" aria-describedby=\"desc_image_block_6060\"><p id=\"desc_image_block_6060\">Defnyddiwr cadair olwyn yn derbyn diod ar draws cownter bar wedi&#8217;i ostwng, gyda phoster ar gyfer &#8216;To Kill a Mockingbird&#8217; i&#8217;w weld ar y wal y tu \u00f4l.<\/p><button class=\"close\">Cau <span class=\"screen-reader-text\">Amgen<\/span><\/button><\/div><\/div><div id=\"lightbox_6060\" class=\"lightbox modal\" aria-hidden=\"true\" tabindex=\"-1\"><div class=\"lightbox-content\"><button class=\"close\" aria-controls=\"lightbox_6060\"><span class=\"screen-reader-text\">Close zoomed image<\/span>\u00d7<\/button><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-283-scaled.jpg\" alt=\"Defnyddiwr cadair olwyn yn derbyn diod ar draws cownter bar wedi'i ostwng, gyda phoster ar gyfer 'To Kill a Mockingbird' i'w weld ar y wal y tu \u00f4l.\"\/><\/div><\/div><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Disgrifiad o&#8217;r ddelwedd<\/strong>: Aelod o staff y bar yn gweini cwrw i ddefnyddiwr cadair olwyn mewn rhan hygyrch is o&#8217;r cownter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dylid briffio staff i gadw llygad am unrhyw un a allai fod ag angen cymorth i gael mynediad at y cownter. Dylai staff gynnig yn rhagweithiol helpu ymwelwyr sydd ag angen cymorth. Er enghraifft, os yw defnyddiwr cadair olwyn wedi prynu hambwrdd o fwyd a diod, cynigiwch ei gario at eu bwrdd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dylech chi ddarparu sawl opsiwn talu, gan gynnwys arian parod, fel y gall pobl ddewis yr hyn sy&#8217;n gweithio orau iddyn nhw. Gwnewch yn si\u0175r y gellir defnyddio dyfeisiau talu, fel peiriannau cardiau, ar wahanol uchderau. Dylent gyrraedd ymwelwyr na allant ddod yn syth at y cownter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ar gyfer mannau gwasanaeth heb gownter isel, byddwch \u00e2 chynllun clir ar gyfer staff. Dylent wybod i ddod o amgylch y cownter i gymryd archebion, trosglwyddo eitemau, neu brosesu taliadau ar gyfer y rhai sydd ag anghenion mynediad.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Dolenni anwythiad cymhorthion clyw<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Dylai mannau gwasanaeth cwsmeriaid gael <span data-definition=\"dolen-sain-cymorth-clyw\" data-definition-id=\"9633\" title=\"Dolen sain cymorth clyw\" data-definition-name=\"Hearing aid induction loop\" class=\"ace-definition-inserter\"><\/span> i gynorthwyo trafodion un-i-un ar gyfer defnyddwyr cymhorthion clyw. Gwnewch yn si\u0175r fod arwyddion clir gan ddefnyddio&#8217;r symbol dolen-T. Gwnewch yn si\u0175r fod dolenni wedi&#8217;u lleoli mewn pwyntiau gwasanaeth hygyrch is, yn ogystal \u00e2 lleoliadau eraill. Cyfeiriwch at <a href=\"https:\/\/allin.online\/cy\/standard\/amgylchedd-adeiledig\/llwybrau-mynediad-a-gadael\/tocynnu-a-derbynfa\/\">Amgylchedd Adeiledig 2.03 Tocynnau a Derbyniad<\/a>, am ragor o wybodaeth.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dylai staff wybod beth yw dolen anwythol cymorth clyw a sut i&#8217;w defnyddio. Os ydych chi&#8217;n defnyddio unedau cludadwy, dylai staff fod yn ymwybodol o sut i&#8217;w troi ymlaen a&#8217;u lleoli fel eu bod nhw&#8217;n gweithio&#8217;n effeithiol.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Profwch ddolenni anwythol cymhorthion clyw yn rheolaidd i sicrhau eu bod yn gweithio&#8217;n iawn. Dylid cofnodi canlyniad y profion hyn, yn ogystal ag unrhyw gwynion gan ymwelwyr am y ddolen, yn llyfr log y system.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Cefnogi cyfathrebu hygyrch<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Dylai staff mewn mannau gwasanaeth cwsmeriaid fod wedi cwblhau hyfforddiant mynediad perthnasol a chyfathrebu&#8217;n effeithiol ag ymwelwyr mewn modd hygyrch. Gweler <a href=\"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/gwelliant-parhaus\/401-hyfforddi-a-datblygu-sgiliau\/\">Gwasanaeth Cwsmeriaid 4.01 Hyfforddiant a Datblygu Sgiliau<\/a> am ganllawiau.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nodwch ardaloedd neu fannau tawelach, sydd wedi&#8217;u goleuo&#8217;n dda ar gyfer sgyrsiau un-i-un os yw&#8217;r man gwasanaeth cwsmeriaid yn swnllyd neu&#8217;n brysur. Gall hyn helpu i wella cyfathrebu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dylai staff ddefnyddio arfer da ar gyfer cyfathrebu ag ymwelwyr byddar, trwm eu clyw, a niwrowahanol. Mae awgrymiadau syml yn cynnwys:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>wynebu&#8217;r person rydych chi&#8217;n siarad ag ef<\/li>\n\n\n\n<li>siarad yn glir, ar gyflymder a lefel sain arferol<\/li>\n\n\n\n<li>os nad ydych chi&#8217;n cael eich deall, ailymadroddwch neu defnyddiwch bin a phapur i gyfathrebu os oes angen<\/li>\n\n\n\n<li>os nad ydych chi&#8217;n si\u0175r beth mae rhywun wedi&#8217;i ddweud, peidiwch \u00e2 dyfalu, gofynnwch iddyn nhw ailadrodd neu ailymadrodd<\/li>\n\n\n\n<li>os yw rhywun yn defnyddio <span data-definition=\"dehonglwyr-iaith-arwyddion-2\" data-definition-id=\"8516\" title=\"Dehonglwyr Iaith Arwyddion\" data-definition-name=\"Sign language interpreter\" class=\"ace-definition-inserter\"><\/span>, siaradwch \u00e2&#8217;r person yn uniongyrchol, nid y dehonglydd<\/li>\n\n\n\n<li>cofiwch y gallai fod angen mwy o amser ar rai ymwelwyr i brosesu&#8217;r hyn rydych chi wedi&#8217;i ddweud ac ymateb<\/li>\n\n\n\n<li>cadwch gwestiynau&#8217;n syml ac yn angenrheidiol<\/li>\n\n\n\n<li>peidiwch \u00e2 rhoi cyfarwyddiadau na chyfarwyddiadau hir a chymhleth<\/li>\n\n\n\n<li>cyfeiriwch bobl at y grisiau a&#8217;r lifftiau bob amser<\/li>\n\n\n\n<li>peidiwch \u00e2 dibynnu&#8217;n llwyr ar gyfathrebu dieiriau fel cyswllt llygaid, mynegiant wyneb neu ystumiau, cefnogwch hyn \u00e2 chyfathrebu llafar hefyd<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cynigiwch wybodaeth yn rhagweithiol mewn fformatau amgen. Er enghraifft, crynodeb ysgrifenedig <span data-definition=\"hawdd-ei-ddarllen\" data-definition-id=\"9595\" title=\"Hawdd ei Ddeall\" data-definition-name=\"Easy Read\" class=\"ace-definition-inserter\"><\/span> o wybodaeth am wac\u00e1u, bwydlen <span data-definition=\"print-bras\" data-definition-id=\"9654\" title=\"Print bras\" data-definition-name=\"Large print\" class=\"ace-definition-inserter\"><\/span> \u00e2 delweddau, neu fap o&#8217;ch lleoliad.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ystyriwch ddefnyddio <span data-definition=\"gwasanaeth-cyfnewid-iaith-arwyddion\" title=\"Gwasanaeth cyfnewid iaith arwyddion\" data-definition-name=\"Gwasanaeth cyfnewid iaith arwyddion\" data-definition-id=\"9732\" class=\"ace-definition-inserter\"><\/span> i ddarparu cyfieithu Iaith Arwyddion Prydain i ddefnyddwyr iaith arwyddion.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Cyfarfod a chyfarch<\/h4>\n\n\n\n<div class=\"wp-block-ace-image content-image alt-block\"><figure class=\"fill block-image alt-block\"><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-151-scaled.jpg\" alt=\"Dau berson yn cerdded i lawr grisiau \u00e2 goleuadau gwan gyda rheiliau metel a waliau brics\"\/><button class=\"toggle_modal\" aria-controls=\"lightbox_6063\" aria-expanded=\"false\" data-modal_id=\"lightbox_6063\"><span class=\"screen-reader-text\">Zoom into the image<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.999\" height=\"31.994\"><g fill=\"#fff\"><path d=\"M13.648 27.287a13.579 13.579 0 0 0 8.168-2.718l7.425 7.425 2.758-2.758-7.425-7.425a13.644 13.644 0 1 0-10.925 5.477Zm0-23.389a9.748 9.748 0 1 1-6.89 2.855 9.737 9.737 0 0 1 6.89-2.853Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1776\"><\/path><path d=\"M11.701 19.49h3.9v-3.894h3.9v-3.9h-3.9v-3.9h-3.9v3.9h-3.9v3.9h3.9Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1777\"><\/path><\/g><\/svg><\/button><div class=\"alt_block\"><button class=\"alt_trigger\" aria-label=\"Amgen\">Amgen<\/button><div class=\"alt_modal\" id=\"image_block_6063\" role=\"dialog\" aria-label=\"Alt text\" aria-describedby=\"desc_image_block_6063\"><p id=\"desc_image_block_6063\">Dau berson yn cerdded i lawr grisiau \u00e2 goleuadau gwan gyda rheiliau metel a waliau brics<\/p><button class=\"close\">Cau <span class=\"screen-reader-text\">Amgen<\/span><\/button><\/div><\/div><div id=\"lightbox_6063\" class=\"lightbox modal\" aria-hidden=\"true\" tabindex=\"-1\"><div class=\"lightbox-content\"><button class=\"close\" aria-controls=\"lightbox_6063\"><span class=\"screen-reader-text\">Close zoomed image<\/span>\u00d7<\/button><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-151-scaled.jpg\" alt=\"Dau berson yn cerdded i lawr grisiau \u00e2 goleuadau gwan gyda rheiliau metel a waliau brics\"\/><\/div><\/div><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>Disgrifiad o&#8217;r ddelwedd<\/strong><\/strong>:  Dau berson, un ohonynt yn defnyddio ffon wen, yn cerdded i lawr grisiau gyda&#8217;i gilydd mewn awditoriwm theatr.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ar gyfer rhai lleoliadau, gall gwasanaeth cwrdd a chyfarch chwarae rhan hanfodol wrth gynorthwyo ymwelwyr anabl, yn enwedig y rhai sydd \u00e2 nam ar eu golwg, i gael mynediad i&#8217;r gofod. Mae gwasanaeth cwrdd a chyfarch yn darparu man cyswllt cyson a chyfeillgar i ymwelwyr a allai elwa o gymorth ychwanegol. Gallai hyn gynnwys tywys ymwelydd drwy&#8217;r lleoliad i ofod perfformio neu arddangos, cynorthwyo \u00e2 llywio neu gyfeiriadedd, neu ddarparu presenoldeb tawel a chyfarwydd wrth gyrraedd. Dylai&#8217;r gwasanaeth fod yn hawdd i ofyn amdano ymlaen llaw a dylai fod arwyddion clir i ymwelwyr ar y diwrnod.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Os oes gan eich lleoliad ddesg groeso, dyma&#8217;r man cychwyn gorau yn aml. Dylai staff sy&#8217;n darparu&#8217;r cwrdd a chyfarch gael eu hyfforddi mewn cyfathrebu cynhwysol. Mae angen iddyn nhw ddeall darpariaethau mynediad a chynnig cymorth heb ragdybiaethau. Dylai staff wirio gyda\u2019r ymwelwyr beth yw eu dewisiadau, fel cyflwyniad llafar, llwybrau <span title=\"Di-risiau\" data-definition-name=\"Di-risiau\" data-definition=\"di-risiau\" data-definition-id=\"9742\" class=\"ace-definition-inserter\"><\/span>, neu ardal aros dawelach. Gall hyfforddiant ychwanegol mewn <span title=\"Disgrifiad sain\" data-definition-name=\"Disgrifiad sain\" data-definition=\"disgrifiad-sain\" data-definition-id=\"9482\" class=\"ace-definition-inserter\"><\/span> wella&#8217;r gwasanaeth.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pan fydd ymwelwyr yn cwrdd \u00e2 pherfformwyr, artistiaid, neu bobl bwysig, dylai&#8217;r gwasanaeth cwrdd a chyfarch sicrhau bod y gofod yn hygyrch yn gorfforol. Mae hefyd yn bwysig sicrhau bod unrhyw anghenion cyfathrebu yn cael eu rhagweld a bod cyflwyniadau&#8217;n cael eu gwneud yn glir ac yn barchus. Gall croeso cadarnhaol, wedi&#8217;i gydlynu&#8217;n dda osod y naws ar gyfer y profiad cyfan ac mae&#8217;n chwarae rhan allweddol wrth sicrhau bod ymwelwyr yn teimlo wedi&#8217;u gwerthfawrogi, wedi ymlacio, ac yn gynwysedig.<\/p>\n<\/div>\n\n\n\n<div id=\"specification_table\" class=\"wp-block-ace-specification-table bg_white specification_table hide\"><h3>Safonol &#8211; manylebau<\/h3><div class=\"bg_grey inner-padding\"><table class=\"specification-table\"><tbody><\/tbody><\/table><\/div><\/div>\n\n\n\n<div id=\"influencing_accessible_practice\" class=\"wp-block-ace-standard-influencing-accessible-practice standard-influencing-accessible-practice standard-content hide\"><h3>Dylanwadu ar arfer hygyrch<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div id=\"definitions_list\" class=\"wp-block-ace-definitions-list bg_white\"><h3>Diffiniadau ac acronymau<\/h3><div class=\"ace-definitions-list bg_grey inner-padding\"><div class=\"ace-definition-item\"><h4>Canllawiau gweledol<\/h4><div><p>Dogfen syml ac eglur yw hon, sy&#8217;n defnyddio geiriau, lluniau ac eiconau i helpu pobl i ddeall yr hyn i&#8217;w ddisgwyl mewn digwyddiad, i lywio o gwmpas lleoliad, neu i ddeall syniad neu broses. Fe&#8217;i hadnabyddir hefyd fel stori weledol.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Dehonglwyr Iaith Arwyddion<\/h4><div><p>Mae dehongli iaith arwyddion yn golygu cyfieithu elfennau llafar a sain profiad i Iaith Arwyddion Prydain neu Iwerddon. Gellir ei ddarparu gan ddehonglydd iaith arwyddion sydd wedi\u2019i leoli ar wah\u00e2n i\u2019r brif weithred (er enghraifft, ar ochr y llwyfan, ar sgrin ar wah\u00e2n, ar fideo y ceir mynediad ato drwy arwyddion cod QR) neu drwy gymeriad(au) sy\u2019n defnyddio iaith arwyddion neu gyflwynwyr sydd wedi\u2019u hymgorffori yn y brif weithred neu wedi\u2019u troshaenu ar fideo.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Di-risiau<\/h4><div><p>Pan fo lifftiau neu rampiau yn cael eu defnyddio i symud rhwng gwahanol fannau oherwydd mynediad \u00e2 grisiau trwy leoliad.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Disgrifiad sain<\/h4><div><p>Naratif llafar sy\u2019n disgrifio elfennau gweledol profiad neu fideo byw. Mae disgrifiad llafar yn disgrifio manylion gweledol pwysig fel gwisg, set, lleoliad, mynegiant wyneb, iaith y corff a gweithredoedd.<\/p>\n<p>Gellir ei gyflwyno\u2019n fyw drwy seinyddion neu glustffonau i bobl mewn digwyddiad neu sioe, neu fel taith wedi\u2019i disgrifio gan sain byw neu wedi\u2019i recordio ymlaen llaw (er enghraifft mewn amgueddfa). Gellir hefyd ei integreiddio i sgript drama neu droslais, neu ei gyflwyno gan gymeriad. Mewn cyd-destun digidol, fel sinema neu fideo, gellir ei gyflwyno fel trac sain ar wah\u00e2n neu ei integreiddio i sgript neu droslais.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Dolen sain cymorth clyw<\/h4><div><p>System gwrando \u00e2 chymorth i ddefnyddwyr cymorth clyw yw hon. Mae&#8217;r ddolen yn defnyddio microffon ac yn trosglwyddo sain y gall cymorth clyw ei ganfod ar y gosodiad \u2018T\u2019. Gall dolen sain fod yn uned gludadwy, neu&#8217;n system sefydlog lle mae gwifren gopr yn amgylchynu ystafell neu le.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Gwasanaeth cyfnewid iaith arwyddion<\/h4><div><p>Gwasanaeth cyfnewid iaith arwyddion sy&#8217;n rhoi mynediad ar gais at ddehonglwr drwy ddolen fideo ap. Mae hwn yn cynorthwyo defnyddwyr iaith arwyddion dros y ff\u00f4n neu&#8217;n bersonol.<\/p>\n<p>Gwasanaeth y telir amdano yw hwn, a all gael ei ddarparu gan sefydliad neu leoliad. Efallai y bydd gan rai defnyddwyr fynediad at wasanaeth cyfnewid iaith arwyddion ar eu dyfais eu hunain hefyd. Un enghraifft o hyn yw <a href=\"https:\/\/www.convo.io\/uk\/about\">Convo UK<\/a> (SignLive gynt).<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Gwefusddarllen<\/h4><div><p>Gwylio&#8217;r symudiadau y mae ceg rhywun yn eu gwneud i helpu i ddeall yr hyn y mae&#8217;n ei ddweud.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Hawdd ei Ddeall<\/h4><div><p>Fersiwn amgen o wybodaeth ysgrifenedig sy&#8217;n defnyddio geiriau syml a lluniau i helpu rhywun i ddeall. Defnyddir fersiynau Hawdd eu Darllen gan bobl ag Anabledd Dysgu yn aml.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Print bras<\/h4><div><p>Diffinnir print bras gan yr RNIB fel Arial 16pt neu fwy. Ni ddylech gyfeirio at ddogfen fel dogfen print bras oni bai ei bod yn cydymffurfio \u00e2&#8217;r safon hon. Dylai dogfennau print bras hefyd gydymffurfio \u00e2 chanllawiau print eglur eraill yn ymwneud \u00e2 chynllun, defnydd o ffontiau a lluniau.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div id=\"learning_resources\" class=\"wp-block-ace-standard-learning-resources standard-content\"><h3>Adnoddau dysgu<\/h3><div class=\"links-on-newtab-text\"><\/div>\n<h4 class=\"wp-block-ace-heading\">Cyffredinol<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/learn.attitudeiseverything.org.uk\/login\/index.php\" target=\"_blank\" rel=\"noreferrer noopener\">Attitude is Everything: Modiwl Siarter Mynediad i Ddigwyddiadau Byw: Bariau a Masnachwyr<\/a>&nbsp;(Gellir cael mynediad at hwn drwy&nbsp;gofrestru ar gyfer&nbsp;y Siarter Mynediad i Ddigwyddiadau Byw)&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/businessdisabilityforum.org.uk\/resource\/inclusive-communication-toolkit\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fforwm&nbsp;Anabledd Busnes: Pecyn Cymorth Cyfathrebu Cynhwysol<\/a>&nbsp;<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Cyfathrebu Hygyrch<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/rnid.org.uk\/information-and-support\/support-for-businesses-and-organisations\/communicating-staff-customers-deaf-hearing-loss\/\" target=\"_blank\" rel=\"noreferrer noopener\">RNID: Supporting Customers Who Are Deaf or Have&nbsp;Hearing&nbsp;Loss<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.rnib.org.uk\/living-with-sight-loss\/supporting-others\/guiding-a-blind-or-partially-sighted-person\/\" target=\"_blank\" rel=\"noreferrer noopener\">RNIB: Guiding a Blind or Partially&nbsp;Sighted&nbsp;Person<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<div id=\"skills_development\" class=\"wp-block-ace-standard-skills-development standard-skills-development standard-content hide\"><h3>Cymorth a datblygu sgiliau<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\t<div id=\"linked_standards\" class=\"wp-block page-links wp-block-ace-linked-standards \">\n\t\t\t<h3 class=\"block-title\">\n\t\t\t\tSafonau cysylltiedig\t\t\t<\/h3>\n\t\t\t\t\t\t<div class='flex flex_50 link_blocks'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Person yn dal canllaw print bras o&#039;r enw &quot;Oriel Leeds 3ydd chwarter&quot; mewn lleoliad amgueddfa.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"5848\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_9943\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_9943\">Person yn dal canllaw print bras o&#8217;r enw &#8220;Oriel Leeds 3ydd chwarter&#8221; mewn lleoliad amgueddfa.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>1.02 Fformatau Gwybodaeth<\/h4>\n\t\t\t\t\t\t\t\t<p>Mae deunyddiau gwybodaeth yn hygyrch fel mater o drefn.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A group of people are seated around a table covered with papers, notebooks, and coffee cups.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6346\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_9913\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_9913\">A group of people are seated around a table covered with papers, notebooks, and coffee cups.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4><a href=\"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/gwelliant-parhaus\/401-hyfforddi-a-datblygu-sgiliau\/\" class=\"card_target\">4.01 Hyfforddiant a Datblygu Sgiliau<\/a><\/h4>\n\t\t\t\t\t\t\t\t<p>Creu cyfleoedd i staff, gwirfoddolwyr a gweithwyr llawrydd gael hyfforddiant, arweiniad ac adnoddau hunan-ddatblygiad ar anabledd a chroestoriadedd. <\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-36-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Cownter swyddfa docynnau \u00e2 mynediad clir a chownter llydan wedi&#039;i ostwng gyda cilfach i&#039;r pen-glin. Wedi&#039;i oleuo&#039;n gyfartal gydag arwynebau nad ydynt yn adlewyrchol.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-36-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-36-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-36-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-36-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-36-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"5682\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_9996\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_9996\">Cownter swyddfa docynnau \u00e2 mynediad clir a chownter llydan wedi&#8217;i ostwng gyda cilfach i&#8217;r pen-glin. Wedi&#8217;i oleuo&#8217;n gyfartal gydag arwynebau nad ydynt yn adlewyrchol.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>2.03 Tocynnu a Derbynfa<\/h4>\n\t\t\t\t\t\t\t\t<p>Sicrhau bod ymwelwyr yn cael croeso cynnes ac sy&#8217;n rhoi sicrwydd. Darparwch gownteri isel \u00e2 dolen anwythol. Ystyriwch daith eich cynulleidfa a darparwch arwyddion clir, systemau ciwio a goleuadau priodol.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6282-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Arwydd cyfeiriadol hygyrch mewn amgueddfa yn dangos pa gyfleusterau sydd ar y lefel hon mewn testun clir, sans serif \u00e2 symbolau.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6282-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6282-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6282-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6282-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6282-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"5814\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_10107\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_10107\">Arwydd cyfeiriadol hygyrch mewn amgueddfa yn dangos pa gyfleusterau sydd ar y lefel hon mewn testun clir, sans serif \u00e2 symbolau.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>3.01 Arwyddion a Chanfod y Ffordd<\/h4>\n\t\t\t\t\t\t\t\t<p>Defnyddiwch arwyddion sydd \u00e2 thestun mawr cyferbyniol uchel gydag eiconau, Braille ac elfennau cyffyrddol. <a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-25-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Mae ymwelydd yn sefyll o flaen cownter swyddfa docynnau. Mae arwydd mawr yn dangos mai dyma lle i gael tocynnau a gwybodaeth.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-25-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-25-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-25-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-25-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-25-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6503\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_10116\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_10116\">Mae ymwelydd yn sefyll o flaen cownter swyddfa docynnau. Mae arwydd mawr yn dangos mai dyma lle i gael tocynnau a gwybodaeth.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>6.01 Cownteri<\/h4>\n\t\t\t\t\t\t\t\t<p>Dyluniwch ddesgiau derbynfa, swyddfeydd tocynnau, mannau talu a chaffis neu fariau sy&#8217;n hawdd eu hadnabod, sy&#8217;n addas ar gyfer ymwelwyr sy&#8217;n sefyll ac yn eistedd ac sydd \u00e2 systemau dolen anwythol cymorth clyw.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\t<div id=\"references\" class=\"wp_block references wp-block-ace-standard-references \">\n\t\t<h3 class=\"block-title\">\n\t\t\tCyfeiriadau allanol\t\t<\/h3>\n\n\t\t<div class=\"links-on-newtab-text\"><\/div>\n\t\t<ol class=\"references-list\">\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Attitude is Everything. (n.d.) Live Events Access Charter Module: Bars and Traders [online] Available at: <a href=\"https:\/\/learn.attitudeiseverything.org.uk\/login\/index.php\">Attitude is Everything Live Events Access Charter<\/a> [Accessed 09 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Business Disability Forum. (n.d.) Inclusive Communication Toolkit [online] Available at: <a href=\"https:\/\/businessdisabilityforum.org.uk\/resource\/inclusive-communication-toolkit\/\">BDF Inclusive communications toolkit<\/a> [Accessed 09 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>RNIB. (n.d.) Guiding a Blind or Partially Sighted Person [online] Available at: <a href=\"https:\/\/www.rnib.org.uk\/living-with-sight-loss\/supporting-others\/guiding-a-blind-or-partially-sighted-person\/\">RNIB Sighted guiding<\/a> [Accessed 09 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>RNID. (n.d.) Supporting Customers Who Are Deaf or Have Hearing Loss [online] Available at: <a href=\"https:\/\/rnid.org.uk\/information-and-support\/support-for-businesses-and-organisations\/communicating-staff-customers-deaf-hearing-loss\/\">RNID supporting customers who are deaf<\/a> [Accessed 09 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t<\/ol>\n\t<\/div> \n<\/div><aside class=\"sidebar flex-item\"><h3>2.03 Mannau Gwasanaeth Cwsmeriaid<\/h3><nav class=\"sub-nav\"><ul><li><a href=\"#overview\">Trosolwg<\/a><\/li><li><a href=\"#examples\">Enghreifftiau ymarferol<\/a><\/li><li><a href=\"#key_considerations\">Ystyriaethau allweddol<\/a><\/li><li><a href=\"#definitions_list\">Diffiniadau ac acronymau<\/a><\/li><li><a href=\"#learning_resources\">Adnoddau dysgu<\/a><\/li><li><a href=\"#linked_standards\">Safonau cysylltiedig<\/a><\/li><li><a href=\"#references\">Cyfeiriadau allanol<\/a><\/li><\/ul><\/nav><div class=\"hide fixed scroll_menu\" aria-live=\"polite\"><h3>2.03 Mannau Gwasanaeth Cwsmeriaid<\/h3><ul><li><a href=\"#overview\">Trosolwg<\/a><\/li><li><a href=\"#examples\">Enghreifftiau ymarferol<\/a><\/li><li><a href=\"#key_considerations\">Ystyriaethau allweddol<\/a><\/li><li><a href=\"#definitions_list\">Diffiniadau ac acronymau<\/a><\/li><li><a href=\"#learning_resources\">Adnoddau dysgu<\/a><\/li><li><a href=\"#linked_standards\">Safonau cysylltiedig<\/a><\/li><li><a href=\"#references\">Cyfeiriadau allanol<\/a><\/li><\/ul><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Gwasanaeth Cwsmeriaid 2.03 Mannau Gwasanaeth Cwsmeriaid\" class=\"feedback_link button bg_secondary white\">Rhowch adborth i ni ar y Safon hon<\/a><a href=\"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/\" class=\"return_link\">Yn \u00f4l i Gwasanaeth Cwsmeriaid<\/a><\/div><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Gwasanaeth Cwsmeriaid 2.03 Mannau Gwasanaeth Cwsmeriaid\" class=\"feedback_link button bg_secondary white\">Rhowch adborth i ni ar y Safon hon<\/a><a href=\"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/\" class=\"return_link\">Yn \u00f4l i Gwasanaeth Cwsmeriaid<\/a><\/aside><\/div>\n","protected":false},"featured_media":6062,"parent":9947,"menu_order":3,"template":"","class_list":["post-9966","standard","type-standard","status-publish","has-post-thumbnail","hentry"],"acf":{"short_description":"Sicrhewch fod mannau gwasanaeth cwsmeriaid yn groesawgar, yn gynhwysol ac yn cefnogi cyfathrebu hygyrch fel y gall pobl archebu, talu a chael gwybodaeth yn hygyrch.","make_visible_to_taster_account":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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