{"id":9926,"date":"2025-11-12T16:37:11","date_gmt":"2025-11-12T16:37:11","guid":{"rendered":"https:\/\/allin.online\/standard\/adborth-a-chwynion\/"},"modified":"2026-10-20T02:53:35","modified_gmt":"2026-10-20T02:53:35","slug":"adborth-a-chwynion","status":"publish","type":"standard","link":"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/gwelliant-parhaus\/adborth-a-chwynion\/","title":{"rendered":"Adborth a Chwynion"},"content":{"rendered":"\n<div class=\"wp-block-ace-standard-fixed-content flex content-content bg_white padding indent two-column\"><div class=\"content_wrapper\"><h3 id=\"page_sub_nav\" class=\"mobile_only\">4.02 Adborth a Chwynion<\/h3><select aria-labelledby=\"page_sub_nav\" class=\"mobile_only\" id=\"nav_select\"><option value=\"#overview\">Trosolwg<\/option><option value=\"#examples\">Enghraifft ymarferol<\/option><option value=\"#key_considerations\">Ystyriaethau allweddol<\/option><option value=\"#definitions_list\">Diffiniadau ac acronymau<\/option><option value=\"#learning_resources\">Adnoddau dysgu<\/option><option value=\"#linked_standards\">Safonau cysylltiedig<\/option><option value=\"#references\">Cyfeiriadau allanol<\/option><\/select><div class=\"action_links mobile_only\"><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Gwasanaeth Cwsmeriaid 4.02 Adborth a Chwynion\" class=\"feedback_link button bg_secondary white\">Rhowch adborth i ni ar y Safon hon<\/a><a href=\"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/\" class=\"return_link\">Yn \u00f4l i Gwasanaeth Cwsmeriaid<\/a><\/div>\n<div id=\"overview\" class=\"wp-block-ace-standard-overview standard-content\"><h3>Trosolwg<\/h3>\n<p class=\"wp-block-paragraph\">Dylai eich gweithdrefn adborth a chwynion fod yn glir ac yn hawdd ei defnyddio. Mae&#8217;n anghyfleus i unrhyw un orfod cwyno am wasanaeth gwael neu brofiad gwael. Mae hyn yn gwaethygu pan nad yw gwneud cwyn yn hygyrch neu pan nad yw&#8217;r broses gwyno yn ystyried hygyrchedd. Bydd sicrhau bod eich proses gwyno yn hygyrch yn darparu gwasanaeth tecach i&#8217;ch holl ymwelwyr. Bydd hefyd yn ei gwneud hi&#8217;n haws i chi ddysgu o brofiadau ymwelwyr anabl. Cofiwch nad yw pob cwyn gan ymwelwyr anabl yn ymwneud \u00e2 hygyrchedd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mae&#8217;r Safon Gweithdrefn Adborth a Chwynion yn sicrhau bod:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>pobl yn gallu cael mynediad at wybodaeth glir yngl\u0177n \u00e2 sut i wneud cwyn<\/li>\n\n\n\n<li>pobl yn gallu ddeall y broses ar gyfer gwneud cwyn a chael ymateb<\/li>\n\n\n\n<li>pobl yn gallu gwneud cwyn mewn ffordd sy&#8217;n hygyrch iddyn nhw<\/li>\n\n\n\n<li>pobl yn gallu bod yn sicr bod eu cwyn wedi cael ei chlywed a bod camau gweithredu wedi\u2019u cymryd arni<\/li>\n\n\n\n<li>eich proses gwyno wedi&#8217;i hadeiladu o amgylch anghenion eich cynulleidfa<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"examples\" class=\"wp-block-ace-standard-examples bg_grey inner-padding standard-examples\"><h3>Enghraifft ymarferol<\/h3>\n<h4 class=\"wp-block-ace-heading wp-block-ace-intro content-intro\"><\/h4>\n\n\n\n<div class=\"wp-block-ace-standard-example standard-example\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-image content-image alt-block\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-content-blocks border-top\">\n<div class=\"wp-block-ace-intro content-intro\"><p><strong>Disgrifiad enghreifftiol<\/strong>: Mae\u2019r sefydliad hwn yn cynnig amrediad o ffyrdd i gysylltu \u00e2 nhw ag adborth a chwynion, gan gynnwys gwasanaeth trosglwyddo testun. Mae gwybodaeth glir wedi\u2019i hysgrifennu mewn <span data-definition=\"saesneg-clir\" title=\"Saesneg Clir\" data-definition-name=\"Saesneg Clir\" data-definition-id=\"9499\" class=\"ace-definition-inserter\"><\/span> yngl\u0177n \u00e2 sut i wneud cwyn. Maen nhw\u2019n egluro beth i\u2019w ddisgwyl o\u2019r broses ac yn rhoi amserlen realistig ar gyfer derbyn ymateb. Mae eu polisi cwynion yn esbonio sut maen nhw\u2019n gwneud newidiadau i bolis\u00efau a gweithdrefnau oherwydd dysgu o gwynion.<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"key_considerations\" class=\"wp-block-ace-standard-key-considerations standard-key-considerations standard-content\"><h3>Ystyriaethau allweddol<\/h3>\n<h4 class=\"wp-block-ace-heading\"><strong>Amrediad o ffyrdd i\u00a0roi adborth neu\u00a0g\u0175yn<\/strong>\u00a0<\/h4>\n\n\n\n<div class=\"wp-block-ace-image content-image alt-block\"><figure class=\"fill block-image alt-block\"><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-37-scaled.jpg\" alt=\"Mae defnyddiwr cadair olwyn wrth gownter gwasanaeth cwsmeriaid, yn rhyngweithio ag aelod o staff. Mae monitorau cyfrifiaduron ar y ddesg, a phoster ar y wal sy'n darllen \u201cDerwen Hynafol Baldor\u201d.\"\/><button class=\"toggle_modal\" aria-controls=\"lightbox_6322\" aria-expanded=\"false\" data-modal_id=\"lightbox_6322\"><span class=\"screen-reader-text\">Zoom into the image<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.999\" height=\"31.994\"><g fill=\"#fff\"><path d=\"M13.648 27.287a13.579 13.579 0 0 0 8.168-2.718l7.425 7.425 2.758-2.758-7.425-7.425a13.644 13.644 0 1 0-10.925 5.477Zm0-23.389a9.748 9.748 0 1 1-6.89 2.855 9.737 9.737 0 0 1 6.89-2.853Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1776\"><\/path><path d=\"M11.701 19.49h3.9v-3.894h3.9v-3.9h-3.9v-3.9h-3.9v3.9h-3.9v3.9h3.9Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1777\"><\/path><\/g><\/svg><\/button><div class=\"alt_block\"><button class=\"alt_trigger\" aria-label=\"Amgen\">Amgen<\/button><div class=\"alt_modal\" id=\"image_block_6322\" role=\"dialog\" aria-label=\"Alt text\" aria-describedby=\"desc_image_block_6322\"><p id=\"desc_image_block_6322\">Mae defnyddiwr cadair olwyn wrth gownter gwasanaeth cwsmeriaid, yn rhyngweithio ag aelod o staff. Mae monitorau cyfrifiaduron ar y ddesg, a phoster ar y wal sy&#8217;n darllen \u201cDerwen Hynafol Baldor\u201d.<\/p><button class=\"close\">Cau <span class=\"screen-reader-text\">Amgen<\/span><\/button><\/div><\/div><div id=\"lightbox_6322\" class=\"lightbox modal\" aria-hidden=\"true\" tabindex=\"-1\"><div class=\"lightbox-content\"><button class=\"close\" aria-controls=\"lightbox_6322\"><span class=\"screen-reader-text\">Close zoomed image<\/span>\u00d7<\/button><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-37-scaled.jpg\" alt=\"Mae defnyddiwr cadair olwyn wrth gownter gwasanaeth cwsmeriaid, yn rhyngweithio ag aelod o staff. Mae monitorau cyfrifiaduron ar y ddesg, a phoster ar y wal sy'n darllen \u201cDerwen Hynafol Baldor\u201d.\"\/><\/div><\/div><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Disgrifiad o&#8217;r ddelwedd<\/strong>: Ymwelydd yn siarad ag aelod o staff wrth gownter gwasanaeth cwsmeriaid. Mae&#8217;r ymwelydd yn ddefnyddiwr cadair olwyn, ac mae&#8217;n dal taflen. Mae&#8217;r aelod o staff yn eistedd yn ei wynebu ac yn ymgysylltu ag ef gan ddefnyddio iaith gorff gadarnhaol ac agored.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gwnewch yn si\u0175r eich bod yn rhoi dewis o ffyrdd i bobl gyfathrebu \u00e2 chi yngl\u0177n \u00e2&#8217;u hadborth neu g\u0175yn, gallai hyn fod drwy:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>e-bost<\/li>\n\n\n\n<li>teleffon<\/li>\n\n\n\n<li>sgwrs ar-lein<\/li>\n\n\n\n<li>gwasanaeth cyfnewid testun fel <a href=\"https:\/\/www.relayuk.bt.com\/\">Relay UK<\/a><\/li>\n\n\n\n<li><span title=\"Gwasanaeth cyfnewid iaith arwyddion\" data-definition-name=\"Sign language relay service\" data-definition=\"gwasanaeth-cyfnewid-iaith-arwyddion\" data-definition-id=\"9732\" class=\"ace-definition-inserter\"><\/span> fel <a href=\"https:\/\/www.convo.io\/uk\/about\" target=\"_blank\" rel=\"noreferrer noopener\">Convo UK <\/a>(a elwid gynt yn SignLive)<\/li>\n\n\n\n<li>yn y cnawd yn eich lleoliad<\/li>\n\n\n\n<li>post<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Defnyddiwch ddulliau gweledol o gasglu adborth yn ogystal ag offer llafar ac ysgrifenedig. Er enghraifft, gallech chi sefydlu blwch pleidleisio lle mae ymwelwyr yn rhoi cownter mewn slot dewisol, neu system sy&#8217;n seiliedig ar sgr\u00een lle gallwch chi ddewis ymateb emoji.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cadwch eich proses adborth a chwynion yn syml. Dylai fod cyn lleied o gamau \u00e2 phosibl i&#8217;r ymwelydd eu cwblhau. Mae proses gymhleth sy&#8217;n cymryd llawer o amser, egni, neu ddealltwriaeth yn rhwystr i lawer o bobl.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gwnewch yn si\u0175r fod yr wybodaeth hon yn hawdd i&#8217;w chael ar eich gwefan. Nodwch yn glir sut i wneud cwyn, ar wah\u00e2n i adael adborth.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Am ragor o wybodaeth am ffurflenni ac arolygon digidol, cyfeiriwch at <a href=\"https:\/\/allin.online\/cy\/standard\/cyfathrebu-digidol\/dolenni-botymau-ffurflenni-ac-arolygon\/ffurflenni\/\">Ffurflenni Cyfathrebu Digidol 3.05<\/a> ac <a href=\"https:\/\/allin.online\/cy\/standard\/cyfathrebu-digidol\/dolenni-botymau-ffurflenni-ac-arolygon\/arolygon\/\">Arolygon Cyfathrebu Digidol 3.06<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Gwybodaeth glir am sut i gwyno<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Eglurwch yn glir pa wybodaeth y dylai pobl ei rhoi yn eu cwyn. Dylai hyn gynnwys beth ddigwyddodd, pryd a ble y digwyddodd y digwyddiad, pwy oedd yn rhan ohono, a pha gamau yr hoffent eu cymryd i ddatrys y mater.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Defnyddiwch iaith glir, syml ac ystyriwch ddarparu canllaw <span data-definition=\"hawdd-ei-ddarllen\" data-definition-id=\"9595\" title=\"Hawdd ei Ddeall\" data-definition-name=\"Easy Read\" class=\"ace-definition-inserter\"><\/span> ar wah\u00e2n i&#8217;ch proses gwyno.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Rhoi gwybodaeth am yr hyn sy&#8217;n digwydd nesaf<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Eglurwch yn glir beth i&#8217;w ddisgwyl ar \u00f4l i rywun wneud cwyn. Er enghraifft:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>pa mor gyflym y byddwch yn ymateb i&#8217;r neges gychwynnol (argymhellir o fewn pum niwrnod gwaith)<\/li>\n\n\n\n<li>pa mor gyflym y byddwch yn anelu at ddatrys y g\u0175yn<\/li>\n\n\n\n<li>pa mor aml y byddwch chi&#8217;n darparu diweddariadau (os oes angen)<\/li>\n\n\n\n<li>beth allai&#8217;r meddyginiaethau fod y gallwch eu cynnig<\/li>\n\n\n\n<li>sut y byddwch chi&#8217;n defnyddio unrhyw wybodaeth maen nhw&#8217;n ei rhannu i ddatrys eu cwyn<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Cyfathrebu clir a hyderus ynghylch cwynion<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Efallai y byddwch yn derbyn adborth neu gwynion yn bersonol, drwy e-bost neu dros y ff\u00f4n. Dylai eich t\u00eem gael hyfforddiant, canllawiau a phrosesau clir priodol i sicrhau bod unrhyw un sy&#8217;n rhoi adborth yn teimlo ei fod yn cael ei glywed a&#8217;i ddilysu yn ei brofiad.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dylai pawb sy&#8217;n ymateb i gwynion sy&#8217;n ymwneud \u00e2 mynediad fod wedi cwblhau hyfforddiant cydraddoldeb anabledd (cyfeiriwch at <a href=\"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/continuous-improvement\/401-hyfforddi-a-datblygu-sgiliau\/\">Gwasanaeth Cwsmeriaid 4.01 Hyfforddiant a Datblygu Sgiliau<\/a>). Dylech drin y sawl sy&#8217;n gwneud cwyn yn sensitif a chyfathrebu mewn ffordd sy&#8217;n diwallu eu hanghenion. Gallai hyn olygu cynnig <span data-definition=\"dehonglwyr-iaith-arwyddion-2\" data-definition-id=\"8516\" title=\"Dehonglwyr Iaith Arwyddion\" data-definition-name=\"Sign language interpreter\" class=\"ace-definition-inserter\"><\/span>, gan ddefnyddio iaith glir, neu ddarparu crynodeb ysgrifenedig.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Byddwch yn agored ac yn barchus. Peidiwch \u00e2 bod yn amddiffynnol pan gewch adborth neu g\u0175yn. Dangoswch eich bod chi&#8217;n deall beth ddigwyddodd a sut yr effeithiodd ar y person. Gallwch grynhoi eu pwyntiau i ddangos hyn. Gwnewch yn si\u0175r eich bod chi&#8217;n deall y g\u0175yn a&#8217;r canlyniad sydd ei eisiau arnyn nhw. Gofynnwch gwestiynau os oes angen eglurhad arnoch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wrth ymateb i g\u0175yn, rhowch grynodeb clir o&#8217;r ffeithiau, pa gamau rydych chi&#8217;n mynd i&#8217;w cymryd a phryd y bydd hyn yn cael ei wneud.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Byddwch yn glir yngl\u0177n \u00e2&#8217;r hyn y gall eich sefydliad ei wneud. Hefyd, cydnabyddwch pryd mae rhywbeth y tu hwnt i&#8217;ch rheolaeth. Er enghraifft, os oes problem \u00e2 pharcio hygyrch ger eich lleoliad, ond nid ar eich eiddo, cydnabyddwch hynny.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Defnyddiwch iaith niwtral, barchus. Gwnewch yn si\u0175r eich bod yn cydnabod ac yn ymddiheuro am unrhyw fethiannau. Byddwch yn glir pryd mae eich sefydliad wedi rhoi ei ymateb terfynol i g\u0175yn.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Prosesau mewnol ar gyfer delio \u00e2 chwynion<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Gwnewch yn si\u0175r eich bod yn blaenoriaethu delio \u00e2 chwynion. Byddwch ag aelod uwch o staff sy&#8217;n atebol am eich polisi a&#8217;ch proses gwyno. Dylai eich proses ganolbwyntio ar gael y canlyniad gorau i&#8217;r person sydd wedi cwyno a chynorthwyo unrhyw staff sydd wedi derbyn cwyn uniongyrchol amdanynt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Byddwch \u00e2 phroses gyson fel bod cwynion tebyg yn cael eu trin mewn ffyrdd tebyg a bod datrysiadau&#8217;n gymesur. Penderfynwch pwy sy&#8217;n gyfrifol am ateb cwynion am wahanol bynciau. Byddwch \u00e2 gweithdrefn glir ar gyfer uwchgyfeirio unrhyw gwynion sydd angen ymateb gan rywun yn eich t\u00eem arweinyddiaeth.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cadwch gofnod cwynion a gwnewch yn si\u0175r eich bod yn adolygu hwn yn rheolaidd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Byddwch \u00e2 threfniadau clir ar gyfer rheoli ymddygiad annerbyniol gan bobl sydd wedi cwyno o&#8217;r blaen. Er enghraifft, os yw rhywun yn afresymol o daer yngl\u0177n \u00e2 ch\u0175yn wedi&#8217;i datrys neu g\u0175yn flaenorol nad oedd yn gywir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gwnewch gynlluniau clir i gynorthwyo unrhyw staff sy&#8217;n derbyn cwyn uniongyrchol amdanynt.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Gweithredu ar gwynion ac adborth<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Yn aml, mae cwynion yn gyfle da i ddysgu a datblygu. Gwnewch yn si\u0175r eich bod yn cofnodi&#8217;r hyn rydych chi wedi cytuno i&#8217;w wneud i wneud pethau&#8217;n iawn. Nodwch pwy sy&#8217;n gyfrifol am unrhyw gamau gweithredu a chytunwch pryd y byddant yn cael eu gwneud.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Byddwch \u00e2 pherson atebol yn eich t\u00eem arweinyddiaeth sy&#8217;n gyfrifol am ddiweddaru polis\u00efau a gweithdrefnau, gan adlewyrchu&#8217;r dysgu o gwynion ac adborth. Mae hyn yn berthnasol i adborth negyddol a chadarnhaol. Er enghraifft, os cewch adborth da ar gyfer darpariaeth mynediad newydd, gallech gynllunio i gynnig y ddarpariaeth hon yn ehangach yn y dyfodol. Gweler <a href=\"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/continuous-improvement\/strwythurau-atebolrwydd\/\">Gwasanaeth Cwsmeriaid 4.03 Strwythurau Atebolrwydd <\/a>am ragor o wybodaeth.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cofiwch, nid adnodd dysgu yw pobl anabl sy&#8217;n rhannu cwynion neu adborth am hygyrchedd. Dylent esbonio&#8217;r her mynediad ond ni ddylai fod angen iddynt esbonio sut i&#8217;w datrys. Addysgwch eich hunain ar sut i wella pethau. Os oes angen rhagor o help arnoch, ystyriwch gyflogi pobl anabl fel arbenigwyr neu geisio hyfforddiant. Gweler <a href=\"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/continuous-improvement\/401-hyfforddi-a-datblygu-sgiliau\/\">Gwasanaeth Cwsmeriaid 4.01 Hyfforddiant a Datblygu Sgiliau<\/a> am ragor o ganllawiau.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Adborth hygyrch<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Gwnewch yn si\u0175r bod unrhyw ffurflenni adborth, arolygon neu gwestiynau rydych chi&#8217;n eu defnyddio yn hygyrch. Cadwch gwestiynau&#8217;n fyr, yn berthnasol, ac yn angenrheidiol. Sicrhewch fod ffurflenni ar-lein yn bodloni safonau hygyrchedd digidol. Gweler <a href=\"https:\/\/allin.online\/cy\/standard\/cyfathrebu-digidol\/dolenni-botymau-ffurflenni-ac-arolygon\/arolygon\/\">Arolygon Cyfathrebu Digidol 3.06<\/a> am ragor o wybodaeth.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Adborth cadarnhaol<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Gwnewch yn si\u0175r eich bod yn cofnodi adborth cadarnhaol ac arfer mynediad gwych, yn ogystal \u00e2 chwynion. Rhowch wybod i&#8217;ch staff pan maen nhw wedi gwneud gwaith gwych, neu pan mae eu hymwybyddiaeth o fynediad wedi gwella ymweliad rhywun.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mae hefyd yn fuddiol gofyn caniat\u00e2d gan y person sy&#8217;n rhoi&#8217;r adborth os gallwch chi rannu hyn yn gyhoeddus neu yn eich cynigion codi arian.<\/p>\n\n\n\n<div class=\"wp-block-ace-image content-image alt-block\"><figure class=\"fill block-image alt-block\"><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-2085-scaled.jpg\" alt=\"Mae person yn dal gwrthrych ceramig bach \u00e2'i ddwy law, yn ei archwilio'n ofalus mewn oriel gelf. Mae gweithiau celf wedi'u fframio i'w gweld ar y waliau yn y cefndir.\"\/><button class=\"toggle_modal\" aria-controls=\"lightbox_6313\" aria-expanded=\"false\" data-modal_id=\"lightbox_6313\"><span class=\"screen-reader-text\">Zoom into the image<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.999\" height=\"31.994\"><g fill=\"#fff\"><path d=\"M13.648 27.287a13.579 13.579 0 0 0 8.168-2.718l7.425 7.425 2.758-2.758-7.425-7.425a13.644 13.644 0 1 0-10.925 5.477Zm0-23.389a9.748 9.748 0 1 1-6.89 2.855 9.737 9.737 0 0 1 6.89-2.853Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1776\"><\/path><path d=\"M11.701 19.49h3.9v-3.894h3.9v-3.9h-3.9v-3.9h-3.9v3.9h-3.9v3.9h3.9Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1777\"><\/path><\/g><\/svg><\/button><div class=\"alt_block\"><button class=\"alt_trigger\" aria-label=\"Amgen\">Amgen<\/button><div class=\"alt_modal\" id=\"image_block_6313\" role=\"dialog\" aria-label=\"Alt text\" aria-describedby=\"desc_image_block_6313\"><p id=\"desc_image_block_6313\">Mae person yn dal gwrthrych ceramig bach \u00e2&#8217;i ddwy law, yn ei archwilio&#8217;n ofalus mewn oriel gelf. Mae gweithiau celf wedi&#8217;u fframio i&#8217;w gweld ar y waliau yn y cefndir.<\/p><button class=\"close\">Cau <span class=\"screen-reader-text\">Amgen<\/span><\/button><\/div><\/div><div id=\"lightbox_6313\" class=\"lightbox modal\" aria-hidden=\"true\" tabindex=\"-1\"><div class=\"lightbox-content\"><button class=\"close\" aria-controls=\"lightbox_6313\"><span class=\"screen-reader-text\">Close zoomed image<\/span>\u00d7<\/button><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-2085-scaled.jpg\" alt=\"Mae person yn dal gwrthrych ceramig bach \u00e2'i ddwy law, yn ei archwilio'n ofalus mewn oriel gelf. Mae gweithiau celf wedi'u fframio i'w gweld ar y waliau yn y cefndir.\"\/><\/div><\/div><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Disgrifiad o&#8217;r ddelwedd<\/strong>: Mae ymwelydd sy&#8217;n edrych yn llawen yn cymryd rhan mewn cyfle i drin gwrthrychau mewn oriel. Mae&#8217;r ymwelydd yn cwpanu f\u00e2s crwn llwyd \u00e2&#8217;i ddwy law ac yn dal yr eitem i fyny at ei wyneb.<\/p>\n<\/div>\n\n\n\n<div id=\"specification_table\" class=\"wp-block-ace-specification-table bg_white specification_table hide\"><h3>Safonol &#8211; manylebau<\/h3><div class=\"bg_grey inner-padding\"><table class=\"specification-table\"><tbody><\/tbody><\/table><\/div><\/div>\n\n\n\n<div id=\"influencing_accessible_practice\" class=\"wp-block-ace-standard-influencing-accessible-practice standard-influencing-accessible-practice standard-content hide\"><h3>Dylanwadu ar arfer hygyrch<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div id=\"definitions_list\" class=\"wp-block-ace-definitions-list bg_white\"><h3>Diffiniadau ac acronymau<\/h3><div class=\"ace-definitions-list bg_grey inner-padding\"><div class=\"ace-definition-item\"><h4>Dehonglwyr Iaith Arwyddion<\/h4><div><p>Mae dehongli iaith arwyddion yn golygu cyfieithu elfennau llafar a sain profiad i Iaith Arwyddion Prydain neu Iwerddon. Gellir ei ddarparu gan ddehonglydd iaith arwyddion sydd wedi\u2019i leoli ar wah\u00e2n i\u2019r brif weithred (er enghraifft, ar ochr y llwyfan, ar sgrin ar wah\u00e2n, ar fideo y ceir mynediad ato drwy arwyddion cod QR) neu drwy gymeriad(au) sy\u2019n defnyddio iaith arwyddion neu gyflwynwyr sydd wedi\u2019u hymgorffori yn y brif weithred neu wedi\u2019u troshaenu ar fideo.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Gwasanaeth cyfnewid iaith arwyddion<\/h4><div><p>Gwasanaeth cyfnewid iaith arwyddion sy&#8217;n rhoi mynediad ar gais at ddehonglwr drwy ddolen fideo ap. Mae hwn yn cynorthwyo defnyddwyr iaith arwyddion dros y ff\u00f4n neu&#8217;n bersonol.<\/p>\n<p>Gwasanaeth y telir amdano yw hwn, a all gael ei ddarparu gan sefydliad neu leoliad. Efallai y bydd gan rai defnyddwyr fynediad at wasanaeth cyfnewid iaith arwyddion ar eu dyfais eu hunain hefyd. Un enghraifft o hyn yw <a href=\"https:\/\/www.convo.io\/uk\/about\">Convo UK<\/a> (SignLive gynt).<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Hawdd ei Ddeall<\/h4><div><p>Fersiwn amgen o wybodaeth ysgrifenedig sy&#8217;n defnyddio geiriau syml a lluniau i helpu rhywun i ddeall. Defnyddir fersiynau Hawdd eu Darllen gan bobl ag Anabledd Dysgu yn aml.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Saesneg Clir<\/h4><div><p>Ffordd o ysgrifennu neu siarad sy\u2019n glir ac yn syml ac sy\u2019n osgoi jargon a geiriau caled. Mae Saesneg Clir neu iaith glir yn helpu pawb i ddeall gwybodaeth y tro cyntaf y byddant yn ei darllen neu\u2019n ei chlywed.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div id=\"learning_resources\" class=\"wp-block-ace-standard-learning-resources standard-content\"><h3>Adnoddau dysgu<\/h3><div class=\"links-on-newtab-text\"><\/div>\n<h4 class=\"wp-block-ace-heading\">Cyffredinol<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.disabilityrightsuk.org\/resources\/making-complaint\" target=\"_blank\" rel=\"noreferrer noopener\">Hawliau Anabledd y DU yn Gwneud Cwyn<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.ballet.org.uk\/complaints-policy\/\">Polisi Cwynion Bale Cenedlaethol Lloegr<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.scope.org.uk\/advice-and-support\/failure-to-make-reasonable-adjustments-and-making-complaints\" target=\"_blank\" rel=\"noreferrer noopener\">Cwmpas Methu \u00e2 Gwneud Addasiadau Rhesymol a Gwneud Cwynion<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.ombudsman.org.uk\/about-us\/our-principles\/principles-good-complaint-handling\" target=\"_blank\" rel=\"noreferrer noopener\">Egwyddorion Ymdrin \u00e2 Chwynion yn Dda gan yr Ombwdsmon Seneddol ac Iechyd<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.artscouncil.org.uk\/developing-creativity-and-culture\/transforming-governance\/support-developing-policies#t-in-page-nav-2\" target=\"_blank\" rel=\"noreferrer noopener\">Cymorth Cyngor Celfyddydau&nbsp;Lloegr ar gyfer Datblygu Polis\u00efau<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Saesneg Plaen a Hawdd ei Ddarllen<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/abilitynet.org.uk\/factsheets\/what-easy-read\" target=\"_blank\" rel=\"noreferrer noopener\">AbilityNet Beth yw Hawdd ei Ddarllen<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.ukaaf.org\/wp-content\/uploads\/2022\/12\/G030-UKAAF-Easy-Read.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Canllaw UKAAF ar gyfer Cynhyrchu Dogfennau Hawdd eu Darllen<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.plainenglish.co.uk\/free-guides\" target=\"_blank\" rel=\"noreferrer noopener\">Canllawiau Am Ddim Ymgyrch Saesneg Plaen<\/a>&nbsp;<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"skills_development\" class=\"wp-block-ace-standard-skills-development standard-skills-development standard-content hide\"><h3>Cymorth a datblygu sgiliau<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\t<div id=\"linked_standards\" class=\"wp-block page-links wp-block-ace-linked-standards \">\n\t\t\t<h3 class=\"block-title\">\n\t\t\t\tSafonau cysylltiedig\t\t\t<\/h3>\n\t\t\t\t\t\t<div class='flex flex_50 link_blocks'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A group of people are seated around a table covered with papers, notebooks, and coffee cups.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6346\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_9913\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_9913\">A group of people are seated around a table covered with papers, notebooks, and coffee cups.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4><a href=\"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/gwelliant-parhaus\/401-hyfforddi-a-datblygu-sgiliau\/\" class=\"card_target\">4.01 Hyfforddiant a Datblygu Sgiliau<\/a><\/h4>\n\t\t\t\t\t\t\t\t<p>Creu cyfleoedd i staff, gwirfoddolwyr a gweithwyr llawrydd gael hyfforddiant, arweiniad ac adnoddau hunan-ddatblygiad ar anabledd a chroestoriadedd. <\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Mae nifer o bobl yn eistedd mewn theatr gyda seddi lliw glaswyrdd, yn gwylio rhywbeth ar y llwyfan neu&#039;r sgrin. Mae un person yn gwisgo derbynnydd disgrifiad sain ar ddolen gwddf. Yn y cefndir, mae rhywun yn gwisgo amddiffynwyr clustiau oren llachar.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6318\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_9923\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_9923\">Mae nifer o bobl yn eistedd mewn theatr gyda seddi lliw glaswyrdd, yn gwylio rhywbeth ar y llwyfan neu&#8217;r sgrin. Mae un person yn gwisgo derbynnydd disgrifiad sain ar ddolen gwddf. Yn y cefndir, mae rhywun yn gwisgo amddiffynwyr clustiau oren llachar.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>4.03 Strwythurau Atebolrwydd<\/h4>\n\t\t\t\t\t\t\t\t<p>Creu strwythur atebolrwydd i sicrhau bod ymrwymiadau i hygyrchedd (a gwrthableddiaeth) yn cael eu cynnal.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/themes\/ace\/assets\/fallback.jpeg\" alt=\"Llun dalfan\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"0\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_10081\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_10081\">Llun dalfan<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>3.05 Ffurflenni<\/h4>\n\t\t\t\t\t\t\t\t<p>Creu ffurflenni sy\u2019n hawdd eu deall, eu cwblhau a\u2019u cyflwyno.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/themes\/ace\/assets\/fallback.jpeg\" alt=\"Llun dalfan\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"0\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_10044\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_10044\">Llun dalfan<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>3.06 Arolygon<\/h4>\n\t\t\t\t\t\t\t\t<p>Cr\u00ebwch arolygon mewn ffyrdd sy\u2019n hawdd eu deall a\u2019u llenwi.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\t<div id=\"references\" class=\"wp_block references wp-block-ace-standard-references \">\n\t\t<h3 class=\"block-title\">\n\t\t\tCyfeiriadau allanol\t\t<\/h3>\n\n\t\t<div class=\"links-on-newtab-text\"><\/div>\n\t\t<ol class=\"references-list\">\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>AbilityNet (n.d.) What Is Easy Read [online] Available at: <a href=\"https:\/\/abilitynet.org.uk\/factsheets\/what-easy-read\">AbilityNet easy read guide<\/a> [Accessed 04 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Arts Council England (n.d.), Support for Developing Policies [online] Available at: <a href=\"https:\/\/www.artscouncil.org.uk\/developing-creativity-and-culture\/transforming-governance\/support-developing-policies#t-in-page-nav-2\">Support for developing policies<\/a> [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Disability Rights UK (n.d.), Making a Complaint [online] Available at: <a href=\"https:\/\/www.disabilityrightsuk.org\/resources\/making-complaint\">DRUK making a complaint<\/a> [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>English National Ballet (n.d.), Complaints Policy (example) [online] Available at: <a href=\"https:\/\/www.ballet.org.uk\/complaints-policy\/\">English National Ballet complaints policy<\/a> [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Parliamentary and Health Ombudsman (n.d.), Principles of Good Complaint Handling [online] Available at: <a href=\"https:\/\/www.ombudsman.org.uk\/about-us\/our-principles\/principles-good-complaint-handling\">Principles of good complaint handling<\/a> [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Plain English Campaign (n.d.) Free Guides [online] Available at: <a href=\"https:\/\/www.plainenglish.co.uk\/free-guides\">Plain English Campaign Free Guides<\/a> [accessed 04 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Scope UK. (n.d.) Failure to Make Reasonable Adjustments and Making Complaints [online] Available at: <a href=\"https:\/\/www.scope.org.uk\/advice-and-support\/failure-to-make-reasonable-adjustments-and-making-complaints\">Failure to make reasonable adjustments and making complaints<\/a> [Accessed 10 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p><span class=\"TextRun SCXW232271509 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW232271509 BCX0\">UK Association for Accessible Formats (UKAAF) <\/span><\/span>(n.d.) Guide to Producing Easy Read Documents [online] Available at: <a href=\"https:\/\/www.ukaaf.org\/wp-content\/uploads\/2022\/12\/G030-UKAAF-Easy-Read.pdf\">UKAAF Easy Read guide<\/a> [Accessed 04 June 2025]<\/p>\n<\/li>\n\t\t\t\t\t<\/ol>\n\t<\/div> \n<\/div><aside class=\"sidebar flex-item\"><h3>4.02 Adborth a Chwynion<\/h3><nav class=\"sub-nav\"><ul><li><a href=\"#overview\">Trosolwg<\/a><\/li><li><a href=\"#examples\">Enghraifft ymarferol<\/a><\/li><li><a href=\"#key_considerations\">Ystyriaethau allweddol<\/a><\/li><li><a href=\"#definitions_list\">Diffiniadau ac acronymau<\/a><\/li><li><a href=\"#learning_resources\">Adnoddau dysgu<\/a><\/li><li><a href=\"#linked_standards\">Safonau cysylltiedig<\/a><\/li><li><a href=\"#references\">Cyfeiriadau allanol<\/a><\/li><\/ul><\/nav><div class=\"hide fixed scroll_menu\" aria-live=\"polite\"><h3>4.02 Adborth a Chwynion<\/h3><ul><li><a href=\"#overview\">Trosolwg<\/a><\/li><li><a href=\"#examples\">Enghraifft ymarferol<\/a><\/li><li><a href=\"#key_considerations\">Ystyriaethau allweddol<\/a><\/li><li><a href=\"#definitions_list\">Diffiniadau ac acronymau<\/a><\/li><li><a href=\"#learning_resources\">Adnoddau dysgu<\/a><\/li><li><a href=\"#linked_standards\">Safonau cysylltiedig<\/a><\/li><li><a href=\"#references\">Cyfeiriadau allanol<\/a><\/li><\/ul><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Gwasanaeth Cwsmeriaid 4.02 Adborth a Chwynion\" class=\"feedback_link button bg_secondary white\">Rhowch adborth i ni ar y Safon hon<\/a><a href=\"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/\" class=\"return_link\">Yn \u00f4l i Gwasanaeth Cwsmeriaid<\/a><\/div><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Gwasanaeth Cwsmeriaid 4.02 Adborth a Chwynion\" class=\"feedback_link button bg_secondary white\">Rhowch adborth i ni ar y Safon hon<\/a><a href=\"https:\/\/allin.online\/cy\/standard\/gwasanaeth-cwsmeriaid\/\" class=\"return_link\">Yn \u00f4l i Gwasanaeth Cwsmeriaid<\/a><\/aside><\/div>\n","protected":false},"featured_media":6324,"parent":9970,"menu_order":2,"template":"","class_list":["post-9926","standard","type-standard","status-publish","has-post-thumbnail","hentry"],"acf":{"short_description":"Byddwch \u00e2 ffordd glir i gwsmeriaid roi adborth a chwynion.","make_visible_to_taster_account":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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