{"id":4639,"date":"2025-11-12T16:31:40","date_gmt":"2025-11-12T16:31:40","guid":{"rendered":"https:\/\/allin.online\/?post_type=standard&#038;p=4639"},"modified":"2026-09-09T12:23:56","modified_gmt":"2026-09-09T12:23:56","slug":"inclusive-feedback-mechanisms","status":"publish","type":"standard","link":"https:\/\/allin.online\/cy\/standard\/creative-and-cultural-experiences\/evaluation-and-continuous-improvement\/inclusive-feedback-mechanisms\/","title":{"rendered":"Inclusive Feedback Mechanisms"},"content":{"rendered":"\n<div class=\"wp-block-ace-standard-fixed-content flex content-content bg_white padding indent two-column\"><div class=\"content_wrapper\"><h3 id=\"page_sub_nav\" class=\"mobile_only\">CCE 5.02 Inclusive Feedback Mechanisms<\/h3><select aria-labelledby=\"page_sub_nav\" class=\"mobile_only\" id=\"nav_select\"><option value=\"#overview\">Overview<\/option><option value=\"#examples\">Practical example<\/option><option value=\"#key_considerations\">Key considerations<\/option><option value=\"#definitions_list\">Definitions and acronyms<\/option><option value=\"#learning_resources\">Learning resources<\/option><option value=\"#linked_standards\">Linked Standards<\/option><option value=\"#references\">References<\/option><\/select><div class=\"action_links mobile_only\"><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Creative and Cultural Experiences 5.02 Inclusive Feedback Mechanisms\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/cy\/standard\/creative-and-cultural-experiences\/\" class=\"return_link\">Back to Creative and Cultural Experiences<\/a><\/div>\n<div id=\"overview\" class=\"wp-block-ace-standard-overview standard-content\"><h3>Overview<\/h3>\n<p class=\"wp-block-paragraph\">It&#8217;s important to use an inclusive feedback process. This helps you assess how well your organisation is working and if your projects meet your goals. By collecting feedback in different ways, you can hear from a wider range of voices. You can then use this information to guide your future work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Regularly include moments for feedback and review for your venue or organisation. Do this at every stage of your creative projects. It helps you stay responsive and adjust as needed. This practice also encourages you to change your approach based on what you learn from individual projects. Measure the views of attendees, participants, creatives, <span data-definition=\"freelancers\" data-definition-id=\"5668\" title=\"Freelancers\" data-definition-name=\"Freelancers\" class=\"ace-definition-inserter\"><\/span>, volunteers, and your staff. It&#8217;s also useful to gather external perspectives for a broader viewpoint. Using inclusive feedback methods ensures you don\u2019t miss anyone\u2019s insights due to lack of access.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Based on\u202fbest practice and lived experience, the Inclusive Feedback Mechanisms Standard makes sure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>there are regular opportunities to offer feedback during project delivery<\/li>\n\n\n\n<li>feedback is collected from a variety of voices<\/li>\n\n\n\n<li>the feedback process is accessible<\/li>\n\n\n\n<li>you use a variety of feedback formats so people can use what\u2019s accessible for them<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"examples\" class=\"wp-block-ace-standard-examples bg_grey inner-padding standard-examples\"><h3>Practical example<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<div class=\"wp-block-ace-standard-example standard-example\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-image content-image alt-block\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-content-blocks border-top\">\n<div class=\"wp-block-ace-intro content-intro\"><p>Attitude is Everything\u2019s <a href=\"https:\/\/attitudeiseverything.org.uk\/support-us\/volunteer\/mystery-shopping\/\">Mystery Shopping Scheme<\/a> assesses the accessibility of venues, events and creative and cultural experiences through their network of mystery shoppers.<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"key_considerations\" class=\"wp-block-ace-standard-key-considerations standard-key-considerations standard-content\"><h3>Key considerations<\/h3>\n<h4 class=\"wp-block-ace-heading\">Who is included<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Aim to develop feedback mechanisms that actively seek input from everyone involved in a project. This might include audiences and attendees, participants, artists and creatives, <span data-definition=\"freelancers\" data-definition-id=\"5668\" title=\"Freelancers\" data-definition-name=\"Freelancers\" class=\"ace-definition-inserter\"><\/span>, volunteers, and your staff delivery team.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Ways of collecting feedback<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Consider using various methods to gather feedback, such as surveys, votes, informal conversations, or facilitated group reflections. Ensure that all approaches are accessible, suitable, and considerate of each group&#8217;s needs. For example, for some groups, you might prefer to keep the <span data-definition=\"evaluation\" data-definition-id=\"4362\" title=\"Evaluation\" data-definition-name=\"Evaluation\" class=\"ace-definition-inserter\"><\/span>very simple by asking one main question or focusing on a single theme to prevent overwhelming participants.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Think about different ways of collecting feedback that don\u2019t rely on reading or writing. This could include voting with a counter or choosing an image-based response. The Sensory Trust advises approaches like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>using symbols to capture people\u2019s responses<\/li>\n\n\n\n<li>inviting people to draw or add to a drawing to show how they feel<\/li>\n\n\n\n<li>creating a gamified element like asking people to place a sticker higher or lower, depending on how they feel<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure people\u2019s access needs are met throughout the process, for example, by providing information in accessible formats such as <span data-definition=\"large-print\" data-definition-id=\"4405\" title=\"Large print\" data-definition-name=\"Large print\" class=\"ace-definition-inserter\"><\/span>or dyslexia-friendly font where possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Be flexible and open to changing how you collect feedback to suit someone\u2019s access needs. This could involve sending interview or debrief questions in advance or accepting feedback in various formats, such as written reflections, audio, video, or an informal chat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Remember that people may wish to reflect on their experience at different paces. Some might prefer to take a survey away and think about it later, while others prefer to give an immediate response.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For further information about accessible formats, see <a href=\"https:\/\/allin.online\/standard\/customer-service\/planning-a-visit\/information-formats\/\">Customer Service 1.02 Information formats<\/a>, <a href=\"https:\/\/allin.online\/standard\/digital-communications\/links-buttons-forms-and-surveys\/forms\/\">Digital&nbsp;Communications&nbsp;3.05 Forms<\/a>,&nbsp;and <a href=\"https:\/\/allin.online\/standard\/digital-communications\/links-buttons-forms-and-surveys\/surveys\/\">Digital Communications&nbsp;3.06 Surveys&nbsp;<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Data types<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Consider gathering both <span data-definition=\"qualitative-data\" data-definition-id=\"4447\" title=\"Qualitative data\" data-definition-name=\"Qualitative data\" class=\"ace-definition-inserter\"><\/span> and <span data-definition=\"quantitative-data\" data-definition-id=\"4448\" title=\"Quantitative data\" data-definition-name=\"Quantitative data\" class=\"ace-definition-inserter\"><\/span>. Qualitative data includes people\u2019s thoughts and feelings. Quantitative data involves numbers that you can count or measure. This approach helps you understand the project\u2019s outputs and the experiences of those involved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This method is especially useful for capturing the detailed experiences of access audiences. It also helps you understand the broader context of someone\u2019s visit. Discussing access, especially negative experiences, can be challenging or complicated for many disabled people. Consider using relaxed conversations or creative methods to gather feelings and moods. Pairing these with quantitative methods, like surveys or counters, offers a clearer view of someone\u2019s experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can use qualitative information to add depth to your <span data-definition=\"evaluation\" data-definition-id=\"4362\" title=\"Evaluation\" data-definition-name=\"Evaluation\" class=\"ace-definition-inserter\"><\/span>. It helps explain or provide context to the quantitative feedback you collect.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">External feedback mechanisms<\/h4>\n\n\n\n<div class=\"wp-block-ace-image content-image alt-block\"><figure class=\"fill block-image alt-block\"><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-15-scaled.jpg\" alt=\"An older visitor at a customer service point gives a thumbs up to a staff member.\" \/><button class=\"toggle_modal\" aria-controls=\"lightbox_5691\" aria-expanded=\"false\" data-modal_id=\"lightbox_5691\"><span class=\"screen-reader-text\">Zoom into the image<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.999\" height=\"31.994\"><g fill=\"#fff\"><path d=\"M13.648 27.287a13.579 13.579 0 0 0 8.168-2.718l7.425 7.425 2.758-2.758-7.425-7.425a13.644 13.644 0 1 0-10.925 5.477Zm0-23.389a9.748 9.748 0 1 1-6.89 2.855 9.737 9.737 0 0 1 6.89-2.853Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1776\"><\/path><path d=\"M11.701 19.49h3.9v-3.894h3.9v-3.9h-3.9v-3.9h-3.9v3.9h-3.9v3.9h3.9Z\" class=\"zoom_svg__has_white\" data-name=\"Path 1777\"><\/path><\/g><\/svg><\/button><div class=\"alt_block\"><button class=\"alt_trigger\" aria-label=\"Amgen\">Amgen<\/button><div class=\"alt_modal\" id=\"image_block_5691\" role=\"dialog\" aria-label=\"Alt text\" aria-describedby=\"desc_image_block_5691\"><p id=\"desc_image_block_5691\">An older visitor at a customer service point gives a thumbs up to a staff member.<\/p><button class=\"close\">Cau <span class=\"screen-reader-text\">Amgen<\/span><\/button><\/div><\/div><div id=\"lightbox_5691\" class=\"lightbox modal\" aria-hidden=\"true\" tabindex=\"-1\"><div class=\"lightbox-content\"><button class=\"close\" aria-controls=\"lightbox_5691\"><span class=\"screen-reader-text\">Close zoomed image<\/span>\u00d7<\/button><img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-15-scaled.jpg\" alt=\"An older visitor at a customer service point gives a thumbs up to a staff member.\" \/><\/div><\/div><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Image description<\/strong>: A mystery shopper interacts with a member of staff at a customer service point.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consider adding external feedback to your <span data-definition=\"evaluation\" data-definition-id=\"4362\" title=\"Evaluation\" data-definition-name=\"Evaluation\" class=\"ace-definition-inserter\"><\/span>process. This can help you gather views from people outside your organisation who aren&#8217;t part of your core audience. You could run focus groups with community members or use a mystery shopper scheme to check accessibility. Share these insights with your team. This ensures your organisation learns from them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, Attitude Is Everything\u2019s <a href=\"https:\/\/attitudeiseverything.org.uk\/support-us\/volunteer\/mystery-shopping\/\">mystery shopping scheme<\/a> assesses the experience of disabled people visiting creative and cultural spaces through a structured reporting system. A structured system like this provides a safe way for people to share both positive and negative feedback honestly, filtered through an independent facilitator or process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You might use methods like this for ongoing evaluation of accessibility at your venue or within your organisation, or to reflect on a larger event, such as a festival, long-running exhibition, or specific season.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Ongoing review<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Think about establishing designated checkpoints to assess progress during project planning and delivery stages. This might involve mid-project reviews, meetings with delivery teams, and informal reflections with creatives or participants. It could also include responding to audience feedback as the project progresses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Plan your review points in advance and inform the entire project team of what will be covered. Explain that this is so you can adjust your process if needed.<br>Collecting feedback as you go along can lead to better outcomes for your project and help you make your ways of working more inclusive.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\">Future planning<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">When evaluating a project, decide how you will apply what you have learned to inform future projects or ways of working. Identify any broader changes to policies, processes, and procedures that need to be implemented. Decide who will be responsible for making those changes and communicating about them. This is sometimes called an <span data-definition=\"accountability-structure\" data-definition-id=\"4299\" title=\"Accountability structure\" data-definition-name=\"Accountability structure\" class=\"ace-definition-inserter\"><\/span>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more about accountability structures, refer to <a href=\"https:\/\/allin.online\/standard\/customer-service\/continuous-improvement\/accountability-structures\/\">Customer Service 4.03 Accountability Structures<\/a>.<\/p>\n<\/div>\n\n\n\n<div id=\"specification_table\" class=\"wp-block-ace-specification-table bg_white specification_table hide\"><h3>Standard &#8211; specifications<\/h3><div class=\"bg_grey inner-padding\"><table class=\"specification-table\"><tbody><\/tbody><\/table><\/div><\/div>\n\n\n\n<div id=\"influencing_accessible_practice\" class=\"wp-block-ace-standard-influencing-accessible-practice standard-influencing-accessible-practice standard-content hide\"><h3>Influencing accessible practice<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div id=\"definitions_list\" class=\"wp-block-ace-definitions-list bg_white\"><h3>Definitions and acronyms<\/h3><div class=\"ace-definitions-list bg_grey inner-padding\"><div class=\"ace-definition-item\"><h4>Accountability structure<\/h4><div><p>A plan for how you will make changes if you find out that your actions are creating access barriers for people. The plan includes knowing which people are responsible for making sure that the changes are really made.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Evaluation<\/h4><div><p>When you look at how well a project went. You might do this to understand what people thought about it and how you could do things better in future. Evaluation helps you understand if you met your goals and what you learned.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Freelancers<\/h4><div><p>This means a person who works for themselves and gets paid to do short-term jobs for different organisations. For example, someone who does a job like stage manager, video editor or sign language interpreter might be a freelancer.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Large print<\/h4><div><p>Large print is defined by the RNIB as being 16pt Arial or bigger. You should not refer to a document as being large print unless it conforms with this standard. Large print documents should also conform to other clear print guidelines concerning layout, use of fonts and images.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Qualitative data<\/h4><div><p>Information about people\u2019s thoughts, feelings and experiences. Often uses words or pictures instead of numbers.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Quantitative data<\/h4><div><p>Information you can count or measure with numbers. This can tell you how much, how many or how often something happens.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div id=\"learning_resources\" class=\"wp-block-ace-standard-learning-resources standard-content\"><h3>Learning resources<\/h3><div class=\"links-on-newtab-text\"><\/div>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/sendinmuseums.org\/how-to-work-with-send\/getting-started\/interpretation-and-resources\/evaluation\/\" target=\"_blank\" rel=\"noreferrer noopener\">SEND in Museums:&nbsp;Evaluation<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.sensorytrust.org.uk\/blog\/how-to-ensure-your-evaluation-is-creative-and-inclusive\" target=\"_blank\" rel=\"noreferrer noopener\">Sensory Trust: Our Top Tips for Creative&nbsp;Evaluation<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.sensorytrust.org.uk\/resources\/guidance\/using-widgit-and-symbol-languages\" target=\"_blank\" rel=\"noreferrer noopener\">Sensory Trust: Using Widgit and Symbol Languages<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/imagination.lancaster.ac.uk\/wp-content\/uploads\/2023\/10\/Little-Book-of-CE-Digital-PDF-2023.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Imagination Lancaster: Little Book of Creative&nbsp;Evaluation<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/inclusion.sciencecentres.org.uk\/evaluating-inclusion\/practical-creative-tools\/\" target=\"_blank\" rel=\"noreferrer noopener\">Association for Science and Discovery Centres: Practical and Creative Tools<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.publicengagement.ac.uk\/resources\/tools-and-frameworks\/inspiring-learning-all-generic-learning-outcomes\" target=\"_blank\" rel=\"noreferrer noopener\">National Co-ordinating Centre for Public Engagement: Inspiring Learning for All: Generic Learning Outcomes<\/a>&nbsp;<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"skills_development\" class=\"wp-block-ace-standard-skills-development standard-skills-development standard-content hide\"><h3>Support and skills development<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\t<div id=\"linked_standards\" class=\"wp-block page-links wp-block-ace-linked-standards \">\n\t\t\t<h3 class=\"block-title\">\n\t\t\t\tLinked Standards\t\t\t<\/h3>\n\t\t\t\t\t\t<div class='flex flex_50 link_blocks'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Person holding a large print guide titled &quot;Leeds Gallery 3rd quarter&quot; in a museum setting.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6316-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"5846\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4597\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4597\">Person holding a large print guide titled &#8220;Leeds Gallery 3rd quarter&#8221; in a museum setting.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 1.02 Information Formats<\/h4>\n\t\t\t\t\t\t\t\t<p>Information materials are routinely accessible.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Several people are seated in a theatre with teal-coloured seats, watching something on stage or screen. One person is wearing an audio description receiver on a neck loop. In the background, someone is wearing bright orange ear defenders.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-175-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6316\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4610\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4610\">Several people are seated in a theatre with teal-coloured seats, watching something on stage or screen. One person is wearing an audio description receiver on a neck loop. In the background, someone is wearing bright orange ear defenders.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 4.03 Accountability Structures<\/h4>\n\t\t\t\t\t\t\t\t<p>Creating an accountability structure to ensure that commitments to accessibility (and anti-ableism) are maintained.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/themes\/ace\/assets\/fallback.jpeg\" alt=\"Placeholder image\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"0\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4555\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4555\">Placeholder image<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>DC 3.05 Forms<\/h4>\n\t\t\t\t\t\t\t\t<p>Build forms that are easy to understand, complete, and submit.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/themes\/ace\/assets\/fallback.jpeg\" alt=\"Placeholder image\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"0\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4556\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4556\">Placeholder image<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>DC 3.06 Surveys<\/h4>\n\t\t\t\t\t\t\t\t<p>Create surveys in ways that are easy to understand and fill out.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\t<div id=\"references\" class=\"wp_block references wp-block-ace-standard-references \">\n\t\t<h3 class=\"block-title\">\n\t\t\tReferences\t\t<\/h3>\n\n\t\t<div class=\"links-on-newtab-text\"><\/div>\n\t\t<ol class=\"references-list\">\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Association for Science and Discovery Centres. (n.d.) Practical and Creative Tools [online] Available at: <a href=\"https:\/\/inclusion.sciencecentres.org.uk\/evaluating-inclusion\/practical-creative-tools\/\">Practical and creative tools evaluation<\/a> [Accessed 29 July 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Imagination Lancaster. (n.d.) Little Book of Creative Evaluation [online] Available at: <a href=\"https:\/\/imagination.lancaster.ac.uk\/wp-content\/uploads\/2023\/10\/Little-Book-of-CE-Digital-PDF-2023.pdf\">Little book of creative evaluation<\/a> [Accessed 29 July 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>National Co-ordinating Centre for Public Engagement. (n.d.) Inspiring Learning for All: Generic Learning Outcomes [online] Available at: <a href=\"https:\/\/www.publicengagement.ac.uk\/resources\/tools-and-frameworks\/inspiring-learning-all-generic-learning-outcomes\">Inspiring learning: generic learning outcomes<\/a> [Accessed 29 July 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>SEND in Museums. (n.d.) Evaluation [online] Available at: <a href=\"https:\/\/sendinmuseums.org\/how-to-work-with-send\/getting-started\/interpretation-and-resources\/evaluation\/\">SEND in museums evaluation<\/a> [Accessed 29 July 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Sensory Trust. (n.d.) Our Top Tips for Creative Evaluation [online] Available at: <a href=\"https:\/\/www.sensorytrust.org.uk\/blog\/how-to-ensure-your-evaluation-is-creative-and-inclusive\">Top tips for creative evaluation<\/a> [Accessed 29 July 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Sensory Trust. (n.d.) Using Widgit and Symbol Languages [online] Available at: <a href=\"https:\/\/www.sensorytrust.org.uk\/resources\/guidance\/using-widgit-and-symbol-languages\">Using Widgit and symbol languages<\/a> [Accessed 29 July 2025]<\/p>\n<\/li>\n\t\t\t\t\t<\/ol>\n\t<\/div> \n<\/div><aside class=\"sidebar flex-item\"><h3>CCE 5.02 Inclusive Feedback Mechanisms<\/h3><nav class=\"sub-nav\"><ul><li><a href=\"#overview\">Overview (Back to top)<\/a><\/li><li><a href=\"#examples\">Practical example<\/a><\/li><li><a href=\"#key_considerations\">Key considerations<\/a><\/li><li><a href=\"#definitions_list\">Definitions and acronyms<\/a><\/li><li><a href=\"#learning_resources\">Learning resources<\/a><\/li><li><a href=\"#linked_standards\">Linked Standards<\/a><\/li><li><a href=\"#references\">References<\/a><\/li><\/ul><\/nav><div class=\"hide fixed scroll_menu\" aria-live=\"polite\"><h3>CCE 5.02 Inclusive Feedback Mechanisms<\/h3><ul><li><a href=\"#overview\">Overview (Back to top)<\/a><\/li><li><a href=\"#examples\">Practical example<\/a><\/li><li><a href=\"#key_considerations\">Key considerations<\/a><\/li><li><a href=\"#definitions_list\">Definitions and acronyms<\/a><\/li><li><a href=\"#learning_resources\">Learning resources<\/a><\/li><li><a href=\"#linked_standards\">Linked Standards<\/a><\/li><li><a href=\"#references\">References<\/a><\/li><\/ul><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Creative and Cultural Experiences 5.02 Inclusive Feedback Mechanisms\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/cy\/standard\/creative-and-cultural-experiences\/\" class=\"return_link\">Back to Creative and Cultural Experiences<\/a><\/div><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Creative and Cultural Experiences 5.02 Inclusive Feedback Mechanisms\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/cy\/standard\/creative-and-cultural-experiences\/\" class=\"return_link\">Back to Creative and Cultural Experiences<\/a><\/aside><\/div>\n","protected":false},"featured_media":5691,"parent":4616,"menu_order":2,"template":"","class_list":["post-4639","standard","type-standard","status-publish","has-post-thumbnail","hentry"],"acf":{"short_description":"Evaluation methods are accessible so that feedback includes a range of perspectives and leads to meaningful improvement.","make_visible_to_taster_account":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - 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