{"id":4549,"date":"2025-11-12T14:28:35","date_gmt":"2025-11-12T14:28:35","guid":{"rendered":"https:\/\/allin.online\/?post_type=standard&#038;p=4549"},"modified":"2026-09-09T12:23:57","modified_gmt":"2026-09-09T12:23:57","slug":"getting-in-touch","status":"publish","type":"standard","link":"https:\/\/allin.online\/cy\/standard\/digital-communications\/access-information\/getting-in-touch\/","title":{"rendered":"Getting in Touch"},"content":{"rendered":"\n<div class=\"wp-block-ace-standard-fixed-content flex content-content bg_white padding indent two-column\"><div class=\"content_wrapper\"><h3 id=\"page_sub_nav\" class=\"mobile_only\">DC 1.03 Getting in Touch<\/h3><select aria-labelledby=\"page_sub_nav\" class=\"mobile_only\" id=\"nav_select\"><option value=\"#overview\">Overview<\/option><option value=\"#examples\">Practical example<\/option><option value=\"#key_considerations\">Key considerations<\/option><option value=\"#definitions_list\">Definitions and acronyms<\/option><option value=\"#learning_resources\">Learning resources<\/option><option value=\"#linked_standards\">Linked Standards<\/option><option value=\"#references\">References<\/option><\/select><div class=\"action_links mobile_only\"><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Digital Communications 1.03 Getting in Touch\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/cy\/standard\/digital-communications\/\" class=\"return_link\">Back to Digital Communications<\/a><\/div>\n<div id=\"overview\" class=\"wp-block-ace-standard-overview standard-content\"><h3>Overview<\/h3>\n<p class=\"wp-block-paragraph\">You should provide clear information about your access provisions and what visitors can expect during their visit. This helps visitors decide if your offerings meet their needs. Make sure this information is on your access information pages and linked from any other online presence, like social media pages. Refer to <a href=\"https:\/\/allin.online\/standard\/digital-communications\/access-information\/access-information-pages\/\">Digital Communications 1.01 Access Information Pages<\/a> for additional guidance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some visitors may need to speak directly with someone about their access needs. If they can\u2019t reach you in an accessible way, it creates barriers. For instance, if the only way to arrange access support is by phone, deaf visitors may be excluded. The best way to reduce barriers is to offer a variety of ways for people to get in touch, like phone, interpreted or text relay calls, email, <span data-definition=\"live-chat\" data-definition-id=\"4413\" title=\"Live chat\" data-definition-name=\"Live chat\" class=\"ace-definition-inserter\"><\/span>, and messaging apps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you make it easy for everyone to plan their visit, your visitors will feel more confident and have a better experience.<\/p>\n<\/div>\n\n\n\n<div id=\"examples\" class=\"wp-block-ace-standard-examples bg_grey inner-padding standard-examples\"><h3>Practical example<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<div class=\"wp-block-ace-standard-example standard-example\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-image content-image alt-block\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ace-content-blocks border-top\">\n<ul class=\"wp-block-list\">\n<li>The <a href=\"https:\/\/help.sadlerswells.com\/hc\/en-gb\">Sadlers Wells Theatre Help Centre<\/a> includes &#8216;Frequently Asked Questions&#8217; and guidance. It also lists ways to get in touch, with clear phone line opening times.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.theoldmarket.com\/access\">The Old Market Brighton&#8217;s Access Page<\/a> includes a named access contact, clear phone line hours, and expected response times for emails.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"key_considerations\" class=\"wp-block-ace-standard-key-considerations standard-key-considerations standard-content\"><h3>Key considerations<\/h3>\n<p class=\"wp-block-paragraph\">Providing clear, easy-to-find accessibility information online, reduces the number of customers who need to contact you directly. See, <a href=\"https:\/\/allin.online\/standard\/customer-service\/planning-a-visit\/pre-event-access-information\/\">Customer Service 1.03 Pre-Event Access Information<\/a> for guidance. This creates more capacity to assist visitors with queries that require direct support. For example, booking accessible seating or arranging a <span data-definition=\"personal-emergency-evacuation-plan-peep\" data-definition-id=\"5134\" title=\"Personal Emergency Evacuation Plan (PEEP)\" data-definition-name=\"Personal Emergency Evacuation Plan (PEEP)\" class=\"ace-definition-inserter\"><\/span>.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Access information across all platforms<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Share access information on all platforms visitors might use. Users find webpages and social media vary in accessibility.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Access information can change daily. It\u2019s crucial to keep it updated across all platforms. Some users may only access one format. Social media often serves as a quick way to communicate with visitors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, ensure the same information appears on your website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consider setting up an easy-to-use interface where regular staff members without advanced technical knowledge can publish urgent accessibility notices. For example, if a lift is broken or an accessible toilet is out of service.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Named contact for accessibility<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s useful to provide the name and contact details of a staff member who is responsible for accessibility. Having a dedicated access contact builds trust and gives visitors confidence that their access needs matter. This person should have specialist knowledge of access at your venue and training in accessibility. They can offer consistency by engaging with regular visitors. Other team members, such as access assistants, can reply on the lead access contact\u2019s behalf when needed. However, it is still helpful for customers to know there is a key person overseeing the access provision.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Clear and easy-to-find contact methods<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure all contact methods are easy to find on your website. Don&#8217;t hide them in menus or link them deep within booking pages. People should quickly see how to get in touch and what support is available without starting a booking process.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Offer a choice of contact methods<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Make it easy for people to get in touch by providing various options that suit their preferences.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For quick questions, consider offering<span title=\"Live chat\" data-definition-name=\"Live chat\" data-definition=\"live-chat\" data-definition-id=\"4413\" class=\"ace-definition-inserter\"><\/span> during the same hours as your phone lines. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Include <span title=\"Contact forms\" data-definition-name=\"Contact forms\" data-definition=\"contact-forms\" data-definition-id=\"5624\" class=\"ace-definition-inserter\"><\/span> on your website, which should be easy to complete without needing to open a separate email app. Provide phone numbers and links to a <span title=\"Text relay service\" data-definition-name=\"Text relay service\" data-definition=\"text-relay-service\" data-definition-id=\"6939\" class=\"ace-definition-inserter\"><\/span> for those who prefer speaking directly or need more detailed information.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Equal service across all contact methods<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">All services, including booking, access information, and customer support, should be available through any contact method you offer. There should be no difference in what someone can do, regardless of whether they contact you by phone, email, <span data-definition=\"live-chat\" data-definition-id=\"4413\" title=\"Live chat\" data-definition-name=\"Live chat\" class=\"ace-definition-inserter\"><\/span>, or a contact form.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure there are no additional costs based on how someone gets in touch. For example, booking fees should be the same whether a customer calls or uses an online form.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Make sure contact methods are accessible<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Test all your contact options with\u202fdifferent\u202fusers to\u202fensure\u202fthey are easy to\u202faccess and use. Check that\u202fthey work with <span data-definition=\"screen-readers\" data-definition-id=\"5638\" title=\"Screen readers\" data-definition-name=\"Screen readers\" class=\"ace-definition-inserter\"><\/span> and\u202fcan be used without a\u202fmouse. Also, make sure they\u202fare\u202fclear\u202ffor people\u202fwith\u202fcognitive or sensory\u202fbarriers. They should meet\u202fthe Web Content Accessibility Guidelines (<span title=\"WCAG\" data-definition-name=\"WCAG\" data-definition=\"wcag\" data-definition-id=\"4507\" class=\"ace-definition-inserter\"><\/span>). For more\u202finformation, see\u202f <a href=\"https:\/\/allin.online\/standard\/digital-communications\/monitoring-and-continuous-improvement\/adopting-web-content-accessibility-guidelines-wcag\/\">Digital Communications 6.03 Adopting Web Content Accessibility Guidelines<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For calls, you can share links to supported call tools like the text-to-speech service<strong> <a href=\"https:\/\/www.relayuk.bt.com\/\">Relay UK<\/a><\/strong>. This service is currently free. Make sure to include this in staff training. Staff answering the phone should know they might get calls from a <a href=\"https:\/\/www.relayuk.bt.com\/\">Relay UK<\/a> operator. If they receive a call via <a href=\"https:\/\/www.relayuk.bt.com\/\">Relay UK<\/a>, it&#8217;s crucial to accept it and use clear, accessible language.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consider a <span title=\"Sign language relay service\" data-definition-name=\"Sign language relay service\" data-definition=\"sign-language-relay-service\" data-definition-id=\"4473\" class=\"ace-definition-inserter\"><\/span> like <a href=\"https:\/\/www.convo.io\/uk\/about\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Convo UK <\/strong><\/a>(formerly known as SignLive). This is a paid service that helps organisations provide <span title=\"Sign language interpreters\" data-definition-name=\"Sign language interpreters\" data-definition=\"sign-language-interpreter\" data-definition-id=\"4857\" class=\"ace-definition-inserter\"><\/span>for phone or video calls, or in-person conversations via a <span title=\"QR code\" data-definition-name=\"QR code\" data-definition=\"qr-code\" data-definition-id=\"4446\" class=\"ace-definition-inserter\"><\/span>. Some customers may use their own accounts, but don\u2019t assume everyone has access. If your organisation uses a paid service like Convo, share your QR code or link with your phone contact details.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Tell people what to expect when they contact you<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Share estimated response times for each method of contact. For example, <span data-definition=\"live-chat\" data-definition-id=\"4413\" title=\"Live chat\" data-definition-name=\"Live chat\" class=\"ace-definition-inserter\"><\/span> and phone calls may be responded to straight away, while emails may take a day or two. Clear expectations help people feel reassured that their enquiry will be seen and reduce repeat enquiries. For more guidance, see <a href=\"https:\/\/allin.online\/standard\/customer-service\/planning-a-visit\/ticketing\/\">Customer <\/a><a href=\"https:\/\/allin.online\/standard\/customer-service\/\">Service 1.04 Ticketing<\/a> and <a href=\"https:\/\/allin.online\/standard\/customer-service\/continuous-improvement\/feedback-and-complaints\/\">Customer Service 4.02 Feedback and Complaints<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Clear and simple language<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Use<span data-definition=\"plain-english\" data-definition-id=\"4438\" title=\"Plain English\" data-definition-name=\"Plain English\" class=\"ace-definition-inserter\"><\/span> to explain the ways people can contact you. This makes your information clear and helps people feel comfortable asking for support. For more about this, refer to <a href=\"https:\/\/allin.online\/standard\/digital-communications\/content-usability\/plain-language-and-readability\/\">Digital Communications 2.01 Plain Language and Readability<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-ace-heading\"><strong>Train staff to communicate in an inclusive way<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure your staff are trained to communicate confidently and respectfully with disabled customers across all contact channels. They should know how to answer accessibility questions and understand the barriers some visitors face. It can help to produce a \u2018Frequently Asked Questions\u2019 guide for your staff to easily respond to queries. See <a href=\"https:\/\/allin.online\/standard\/customer-service\/continuous-improvement\/401-training-and-skills-development\/\">Customer Service 4.01 Training and Skills Development<\/a> for more guidance.<\/p>\n<\/div>\n\n\n\n<div id=\"specification_table\" class=\"wp-block-ace-specification-table bg_white specification_table hide\"><h3>Standard &#8211; specifications<\/h3><div class=\"bg_grey inner-padding\"><table class=\"specification-table\"><tbody><\/tbody><\/table><\/div><\/div>\n\n\n\n<div id=\"influencing_accessible_practice\" class=\"wp-block-ace-standard-influencing-accessible-practice standard-influencing-accessible-practice standard-content hide\"><h3>Influencing accessible practice<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div id=\"definitions_list\" class=\"wp-block-ace-definitions-list bg_white\"><h3>Definitions and acronyms<\/h3><div class=\"ace-definitions-list bg_grey inner-padding\"><div class=\"ace-definition-item\"><h4>Contact forms<\/h4><div><p>A set of fields (boxes or spaces on a website) that collects information from people via your website. A contact form removes the need to open a separate tab or app to contact you.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Live chat<\/h4><div><p>Instant messaging between your organisation and your website visitors, typically launched via a web page or app.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Personal Emergency Evacuation Plan (PEEP)<\/h4><div><p>Bespoke Personal Emergency Evacuation Plans for any employee or regular visitor who could not evacuate the venue promptly and unaided in an emergency. PEEPs can cover people with permanent or temporary impairments (for example, temporary injuries, or people in the later stages of pregnancy).<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Plain English<\/h4><div><p>A way of writing or speaking that is clear and simple and avoids jargon and hard words. Plain English or plain language helps everyone to understand information the first time they read it or hear it.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>QR code<\/h4><div><p>A quick response (QR) code is a type of barcode that links to digital content when scanned with a mobile device.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Screen readers<\/h4><div><p><span class=\"EOP SCXW153709951 BCX8\" data-ccp-props=\"{}\">A software tool that reads out content from websites, documents, and applications, including alt text and image descriptions. Screen readers are often used by blind and visually impaired people, neurodiverse people, and others. <\/span><\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Sign language interpreters<\/h4><div><p>Sign language interpretation is translation of the spoken and sound elements of an experience to British or Irish Sign Language. It can be delivered by a sign language interpreter located apart from the main action (for example at the side of the stage, on a separate screen, on video accessed by QR code signage) or by signing character(s) or presenters embedded in the main action or overlaid on a video.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Sign language relay service<\/h4><div><p>A sign language relay service provides on-demand access to an interpreter via an app video link. This supports sign language users over the phone or in-person.<\/p>\n<p>This is a paid-for service, which can be provided by an organisation or venue. Some users may also have access to a sign language relay service on their own device. An example of this is <a href=\"https:\/\/www.convo.io\/uk\/about\">Convo UK<\/a> (formerly known as SignLive).<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>Text relay service<\/h4><div><p>A text relay service provides on-demand access to a live assistant who supports telephone communication for people who are deaf, neurodivergent, or who have a speech difference. The assistant types out spoken language for the user to read as text. They may also read aloud what the user types as a response.<\/p>\n<p>A text relay service can be provided by an organisation for their own phone lines. Some individuals may also have access to a text relay service on their own device. For example:<\/p>\n<p><a href=\"https:\/\/www.relayuk.bt.com\/\">Relay UK<\/a> is available through all UK landlines and mobile phone providers.<br \/>\n<a href=\"https:\/\/www.itrs.ie\/\">Irish Text Relay Service (ITRS)<\/a> is available through many phone providers in Ireland and can be accessed through a mobile phone, tablet, or computer.<\/p>\n<\/div><\/div><div class=\"ace-definition-item\"><h4>WCAG<\/h4><div><p>Web Content Accessibility Guidelines. A set of international accessibility standards for digital content.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div id=\"learning_resources\" class=\"wp-block-ace-standard-learning-resources standard-content\"><h3>Learning resources<\/h3><div class=\"links-on-newtab-text\"><\/div>\n<h4 class=\"wp-block-ace-heading\">Relevant WCAG sections<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.w3.org\/WAI\/WCAG22\/Understanding\/consistent-help.html\">Web Content Accessibility Guidelines: 3.2.6 Consistent Help, Level A<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.w3.org\/WAI\/WCAG21\/Understanding\/help.html\">Web Content Accessibility Guidelines: 3.3.5 Help, Level AAA<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<h4 class=\"wp-block-ace-heading\">More resources<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/aaardvarkaccessibility.com\/wcag-plain-english\/\">AAArdvark: WCAG in Plain English<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.relayuk.bt.com\/how-to-use-relay-uk\/relay-uk-for-business.html\">Relay UK: Relay UK for Business<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.convo.io\/uk\/about\">Convo UK <\/a>(formerly known as SignLive)<\/li>\n\n\n\n<li><a href=\"https:\/\/attitudeiseverything.org.uk\/industry\/training\/\">Attitude is Everything Disability Equality and Customer Service Training<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.gossconsultancy.com\/our-training-courses\/disability-confidence-in-customer-service\">Goss Consultancy Disability Confidence in Customer Service<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.nimbusdisability.com\/asset\/download\/training-brochure.pdf\">Nimbus Disability Customer Service and Disabled Guests<\/a><\/li>\n<\/ul>\n\n\n\n<div id=\"skills_development\" class=\"wp-block-ace-standard-skills-development standard-skills-development standard-content hide\"><h3>Support and skills development<\/h3>\n<h4 class=\"wp-block-ace-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\t<div id=\"linked_standards\" class=\"wp-block page-links wp-block-ace-linked-standards \">\n\t\t\t<h3 class=\"block-title\">\n\t\t\t\tLinked Standards\t\t\t<\/h3>\n\t\t\t\t\t\t<div class='flex flex_50 link_blocks'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/themes\/ace\/assets\/fallback.jpeg\" alt=\"Placeholder image\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"0\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4547\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4547\">Placeholder image<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>DC 1.01 Access Information Pages<\/h4>\n\t\t\t\t\t\t\t\t<p>Create an access information page that gives clear, practical information in a range of formats to help people understand the accessibility of your venue or event.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/themes\/ace\/assets\/fallback.jpeg\" alt=\"Placeholder image\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"0\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4519\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4519\">Placeholder image<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>DC 2.01 Plain Language and Readability<\/h4>\n\t\t\t\t\t\t\t\t<p>Use plain language to make information easy to understand, so more people can read it, use it, and act on it confidently. Check your content to make sure it is readable. <a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/themes\/ace\/assets\/fallback.jpeg\" alt=\"Placeholder image\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"0\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4573\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4573\">Placeholder image<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>DC 6.01 Digital Accessibility Staff Training<\/h4>\n\t\t\t\t\t\t\t\t<p>Train staff to understand what digital accessibility is, and how they use it within their role, so they can create accessible content and experiences.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/allin.online\/wp-content\/themes\/ace\/assets\/fallback.jpeg\" alt=\"Placeholder image\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"0\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4575\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4575\">Placeholder image<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>DC 6.03 Adopting Web Content Accessibility Guidelines (WCAG)<\/h4>\n\t\t\t\t\t\t\t\t<p>Web Content Accessibility Guidelines (WCAG) are the international standard for digital accessibility.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6129-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A red bus stop shelter on a quiet street lined with brick buildings and houses. The road has \u201cBUS STOP\u201d painted on it, and a timetable sign is visible on the shelter. Trees and a stone wall run along the right side of the pavement.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6129-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6129-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6129-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6129-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-6129-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"5904\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4598\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4598\">A red bus stop shelter on a quiet street lined with brick buildings and houses. The road has \u201cBUS STOP\u201d painted on it, and a timetable sign is visible on the shelter. Trees and a stone wall run along the right side of the pavement.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 1.03 Pre-Event Access Information<\/h4>\n\t\t\t\t\t\t\t\t<p>Provide relevant access information in a timely way, well before booking or on-sale goes live, so that everyone can choose and book knowing that their access needs will be met.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A group of people are seated around a table covered with papers, notebooks, and coffee cups.\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/All-In-2-10-Group-activity-07-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6344\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_3670\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_3670\">A group of people are seated around a table covered with papers, notebooks, and coffee cups.<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4><a href=\"https:\/\/allin.online\/cy\/standard\/customer-service\/continuous-improvement\/401-training-and-skills-development\/\" class=\"card_target\">CS 4.01 Training and Skills Development<\/a><\/h4>\n\t\t\t\t\t\t\t\t<p>Create opportunities for staff, volunteers and freelancers to receive regular disability and intersectionality training, guidance and self-development tools.<\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex_item post_item bg_grey--dark\">\n\t\t\t\t\t\t\t<picture class=\"featured-img alt-block\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-37-1024x683.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"A wheelchair user is at a customer service counter, interacting with a staff member. There are computer monitors on the desk, and a poster on the wall that reads \u201cThe Ancient Oak of Baldor.\u201d\" srcset=\"https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-37-1024x683.jpg 1024w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-37-300x200.jpg 300w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-37-768x512.jpg 768w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-37-1536x1024.jpg 1536w, https:\/\/allin.online\/wp-content\/uploads\/2025\/11\/ACE-All-In-37-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<div class = \"alt_block\">\n\t\t\t\t\t\t\t\t\t<button class=\"alt_trigger\" aria-label=\"Open the Image Description\">Amgen<\/button>\n\t\t\t\t\t\t\t\t\t<div class=\"alt_modal\" id=\"6322\" role=\"dialog\" aria-label=\"Image Description\" aria-describedby=\"desc_4609\">\n\t\t\t\t\t\t\t\t\t\t<p id=\"desc_4609\">A wheelchair user is at a customer service counter, interacting with a staff member. There are computer monitors on the desk, and a poster on the wall that reads \u201cThe Ancient Oak of Baldor.\u201d<\/p>\n\t\t\t\t\t\t\t\t\t\t<button class=\"close\">Cau <span class=\"screen-reader-text\">Disgrifiad Delwedd\n<\/span><\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"linked_standard--content inner-padding card\">\n\t\t\t\t\t\t\t\t<h4>CS 4.02 Feedback and Complaints<\/h4>\n\t\t\t\t\t\t\t\t<p>Have a clear means for customers to provide feedback and complaints.<a href=\"\/login\" class=\"locked card_target\"><span aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.999\" height=\"18\" viewBox=\"0 0 14.999 18\">\n  <path id=\"unlock\" d=\"M13.507,7.5H3.75V5.249A3.741,3.741,0,0,1,11.022,4l1.133-1.133a5.234,5.234,0,0,0-9.9,2.378V7.5H1.493A1.5,1.5,0,0,0,0,9V16.5A1.5,1.5,0,0,0,1.493,18H13.507A1.5,1.5,0,0,0,15,16.5V9a1.5,1.5,0,0,0-1.492-1.5\" transform=\"translate(0)\" fill=\"#472961\" fill-rule=\"evenodd\"\/>\n<\/svg><br \/>\n<\/span>This content is only available to logged in users.<\/a><\/p>\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31.832\" height=\"24\" viewBox=\"0 0 31.832 24\">\n  <path id=\"arrow\" d=\"M33.728,24.848l-10.2-10.2a1.773,1.773,0,1,0-2.508,2.508l7.189,7.189H4.272a1.772,1.772,0,0,0,0,3.545H28.178L21.022,35.08a1.755,1.755,0,0,0,0,2.508,1.827,1.827,0,0,0,1.271.536,1.747,1.747,0,0,0,1.271-.536L33.8,27.355a1.827,1.827,0,0,0,.536-1.271,2.283,2.283,0,0,0-.6-1.237Z\" transform=\"translate(-2.499 -14.123)\" fill=\"#472961\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\t<div id=\"references\" class=\"wp_block references wp-block-ace-standard-references \">\n\t\t<h3 class=\"block-title\">\n\t\t\tReferences\t\t<\/h3>\n\n\t\t<div class=\"links-on-newtab-text\"><\/div>\n\t\t<ol class=\"references-list\">\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Attitude is Everything (2025) Live Events Access Charter: Outward Voice: Customer Enquiries and Feedback. [Available at: <a href=\"https:\/\/learn.attitudeiseverything.org.uk\/mod\/lesson\/view.php?id=249&amp;pageid=113&amp;startlastseen=yes\">Attitude is Everything Live Events Access Charter<\/a>]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Convo UK. (n.d.) Convo [online] Available at: <a href=\"https:\/\/www.convo.io\/uk\/home\">Convo home page<\/a> [Accessed 13 January 2026]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Relay UK (n.d.) Relay UK for Business [online] Available at: <a href=\"https:\/\/www.relayuk.bt.com\/how-to-use-relay-uk\/relay-uk-for-business.html\">Relay UK for Business<\/a> [Accessed 13 August 2025]<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>Sadler\u2019s Wells. (n.d.) Help Centre. Available at: <a href=\"https:\/\/help.sadlerswells.com\/hc\/en-gb\">Sadler&#8217;s Wells help centre<\/a> [Accessed 9 Oct. 2025].<\/p>\n<\/li>\n\t\t\t\t\t\t\t<li class = \"references-list-item\"><p>The Old Market. (n.d.) Access Information. Available at: <a href=\"https:\/\/www.theoldmarket.com\/access\">The Old Market access information<\/a> [Accessed 9 Oct. 2025].<\/p>\n<\/li>\n\t\t\t\t\t<\/ol>\n\t<\/div> \n<\/div><aside class=\"sidebar flex-item\"><h3>DC 1.03 Getting in Touch<\/h3><nav class=\"sub-nav\"><ul><li><a href=\"#overview\">Overview (Back to top)<\/a><\/li><li><a href=\"#examples\">Practical example<\/a><\/li><li><a href=\"#key_considerations\">Key considerations<\/a><\/li><li><a href=\"#definitions_list\">Definitions and acronyms<\/a><\/li><li><a href=\"#learning_resources\">Learning resources<\/a><\/li><li><a href=\"#linked_standards\">Linked Standards<\/a><\/li><li><a href=\"#references\">References<\/a><\/li><\/ul><\/nav><div class=\"hide fixed scroll_menu\" aria-live=\"polite\"><h3>DC 1.03 Getting in Touch<\/h3><ul><li><a href=\"#overview\">Overview (Back to top)<\/a><\/li><li><a href=\"#examples\">Practical example<\/a><\/li><li><a href=\"#key_considerations\">Key considerations<\/a><\/li><li><a href=\"#definitions_list\">Definitions and acronyms<\/a><\/li><li><a href=\"#learning_resources\">Learning resources<\/a><\/li><li><a href=\"#linked_standards\">Linked Standards<\/a><\/li><li><a href=\"#references\">References<\/a><\/li><\/ul><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Digital Communications 1.03 Getting in Touch\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/cy\/standard\/digital-communications\/\" class=\"return_link\">Back to Digital Communications<\/a><\/div><a href=\"https:\/\/form.jotform.com\/252393341563356?standard=Digital Communications 1.03 Getting in Touch\" class=\"feedback_link button bg_secondary white\">Give us feedback on this Standard<\/a><a href=\"https:\/\/allin.online\/cy\/standard\/digital-communications\/\" class=\"return_link\">Back to Digital Communications<\/a><\/aside><\/div>\n","protected":false},"featured_media":0,"parent":4517,"menu_order":3,"template":"","class_list":["post-4549","standard","type-standard","status-publish","hentry"],"acf":{"short_description":"Communicate your accessibility information clearly and provide a variety of accessible ways to get in touch with you.","make_visible_to_taster_account":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - 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